Managing Emerging Technologies And Organizational Transformation in Asia: A Casebook (Series on Innovation and Knowledge Management)

Contents......Page 6
Preface......Page 8
Acknowledgements......Page 10
List of Contributors......Page 12
Organizational Background......Page 15
Identifying IT for NLB......Page 18
Deploying RFID......Page 20
Impacts of IT at NLB: IT as Enabler......Page 24
Impacts of IT at NLB: Addressing User Apprehension......Page 27
Impacts of IT at NLB: Engaging Users in Dialogue......Page 30
Transforming the Organization......Page 32
Introduction......Page 41
Mini Case 1: AMD Suzhou......Page 42
Mini Case 2: Lion-Nathan Taihushui......Page 47
ERP Implementation......Page 48
ERP Implementation......Page 51
ERP Implementation......Page 55
Concluding Remarks......Page 58
Company Background......Page 61
Preimplementation Phase......Page 64
Implementation Phase......Page 68
Postimplementation Phase: A Reflection......Page 73
Case 4: Organizational Identities and Knowledge Management in India Inc.......Page 75
India Business Units......Page 77
Compliance with Organizational KM in IBU1 and IBU2......Page 79
Concluding Remarks......Page 83
Top Management Style......Page 87
Background of Organizational Structure......Page 88
Background of Office Layout......Page 89
Background of the Enterprise System......Page 90
The Technology: Enterprise System......Page 92
The Use of ES in Talam's Daily Operations......Page 93
Managing the Use and Operation of ES with Different Management Styles......Page 97
Cultivating Consistent Organizational Practices......Page 102
Setting Clear and Consistent Directions......Page 103
Connecting ES Users with Different Communication Channels......Page 105
Using the Appropriate Communication Medium......Page 106
Reforming the Organizational Network......Page 107
Fostering Internal Collective Bonding......Page 108
Establishing External Bridges......Page 110
Concluding Remarks......Page 111
Organizational Background......Page 115
Technology at CT......Page 116
The CLAPS Project......Page 117
E-CREAM Project......Page 118
Vendor Selection and IT Project Management Procedures at CT......Page 120
E-CREAM Project Team Structure......Page 122
Project Development and Implementation......Page 125
Issues in the Project......Page 128
System Launch......Page 134
Background......Page 141
Operations of the FBU......Page 143
Conventional Consultation......Page 147
The Government Consultation Portal......Page 151
A New Chapter in Public Consultation......Page 154
Towards a More Consultative Governance Style......Page 158
Concluding Remarks......Page 160
Organizational Background......Page 165
Motivation Behind the Project......Page 167
Choice of Service Providers......Page 168
Convincing the Service Providers......Page 169
The Buy-in......Page 170
Resolving Issues on GUI and Workflows......Page 171
Sharing and Understanding Each Other's Domain Knowledge......Page 172
System Implications......Page 173
System Usage......Page 174
Concluding Remarks......Page 176
Singapore Overclocker's Group......Page 179
The Dotcom Bubble (Early 1998-Late 1999)......Page 180
Establishing Market Presence......Page 182
Initial Success......Page 184
The Dotcom Crisis (2000-Mid 2002)......Page 185
Reverse Clicks and Mortar Strategy......Page 187
Reinventing Hardwarezone......Page 189
Hardwarezone in the Post Dotcom Crisis Period (Late 2002-End 2003)......Page 190
The Changing Face of Competition......Page 191
Hardwarezone Today......Page 192
Concluding Remarks......Page 194
Origins of the SARS Outbreak......Page 201
Spread of Outbreak in Singapore......Page 202
Detection Isolation and Containment of SARS in Singapore......Page 204
Chronology of Events......Page 205
Contact Tracing......Page 207
Scaling Contact Tracing Operations......Page 208
Building the Case Management System......Page 209
Contact Data from Hospitals......Page 211
Design of CMS......Page 212
Implementation......Page 215
Co-operation and Co-ordination among Ministries......Page 216
Other DSTA Implementations in the SARS Crisis......Page 218
Re-appearance of SARS......Page 219
Case Description......Page 225
KM-COM's Organizational KM Initiative......Page 226
KM-COM1 and Organizational KM......Page 230
KM-COM2 and Organizational KM......Page 232
KM-COM3 and Organizational KM......Page 234
Concluding Remarks......Page 237
Index......Page 241