Managing Business Ethics: Straight Talk About How To Do It Right

Cover Page......Page 1
Title Page......Page 3
Copyright Page......Page 4
BRIEF CONTENTS......Page 5
CONTENTS......Page 7
PREFACE......Page 15
SECTION I INTRODUCTION......Page 23
Introduction......Page 24
The Financial Disaster of 2008......Page 26
Moving Beyond Cynicism......Page 31
Can Business Ethics Be Taught?......Page 35
This Book is about Managing Ethics in Business......Page 41
Ethics and the Law......Page 42
Why Be Ethical? Why Bother? Who Cares?......Page 43
The Importance of Trust......Page 49
The Importance of Values......Page 51
How the Book is Structured......Page 52
Discussion Questions......Page 54
Exercise: Your Cynicism Quotient......Page 55
Notes......Page 56
SECTION II ETHICS AND THE INDIVIDUAL......Page 59
Ethical Dilemmas......Page 60
Prescriptive Approaches to Ethical Decision Making in Business......Page 61
Eight Steps to Sound Ethical Decision Making in Business......Page 74
Practical Preventive Medicine......Page 80
Conclusion......Page 83
Discussion Questions......Page 84
Exercise: Clarifying Your Values......Page 85
Case: Pinto Fires......Page 86
Notes......Page 91
Ethical Awareness and Ethical Judgment......Page 93
Individual Differences, Ethical Judgment, and Ethical Behavior......Page 97
Facilitators of and Barriers to Good Ethical Judgment......Page 110
Toward Ethical Action......Page 119
Exercise: Understanding Cognitive Moral Development......Page 127
Discussion Questions......Page 128
Notes......Page 129
Introduction......Page 133
People Issues......Page 136
Conflicts of Interest......Page 144
Customer Confidence Issues......Page 149
Use of Corporate Resources......Page 154
When All Else Fails: Blowing the Whistle......Page 159
Discussion Questions......Page 167
Notes......Page 169
SECTION III MANAGING ETHICS IN THE ORGANIZATION......Page 171
Introduction......Page 172
Organizational Ethics as Culture......Page 173
Ethical Culture: A Multisystem Framework......Page 175
Ethical Leadership......Page 178
Other Formal Cultural Systems......Page 188
Informal Cultural Systems......Page 202
Organizational Climates: Fairness, Benevolence, Self-Interest, Principles......Page 209
Developing and Changing the Ethical Culture......Page 210
A Cultural Approach to Changing Organizational Ethics......Page 214
Discussion Questions......Page 220
Case: Culture Change at Texaco......Page 221
Case: An Unethical Culture in Need of Change: Tap Pharmaceuticals......Page 223
Notes......Page 225
Introduction......Page 229
Structuring Ethics Management......Page 230
Communicating Ethics......Page 237
Using the Reward System to Reinforce the Ethics Message......Page 260
Evaluating the Ethics Program......Page 261
Values or Compliance Approaches......Page 264
Globalizing An Ethics Program......Page 265
Discussion Questions......Page 267
Case: Improving an Ethical Culture at Georgia-Pacific......Page 269
Appendix: How Fines Are Determined under the U.S. Sentencing Guidelines......Page 274
Notes......Page 275
In Business, Ethics Is about Behavior......Page 277
Our Multiple Ethical Selves......Page 278
Rewards and Discipline......Page 282
‘‘Everyone’s Doing It’’......Page 292
People Fulfill Assigned Roles......Page 294
People Do What They’re Told......Page 298
Responsibility Is Diffused in Organizations......Page 301
Conclusion......Page 306
Case: Sears, Roebuck, and Co.: The Auto Center Scandal......Page 307
Notes......Page 311
Introduction......Page 314
Managing the ‘‘Basics’’......Page 317
Managing a Diverse Workforce......Page 326
The Manager as a Lens......Page 332
Managing Up and Across......Page 336
Conclusion......Page 338
Discussion Questions......Page 339
Notes......Page 340
SECTION IV ORGANIZATIONAL ETHICS AND SOCIAL RESPONSIBILITY......Page 343
Why Corporate Social Responsibility?......Page 344
Types of Corporate Social Responsibility......Page 351
Triple Bottom Line and Environmental Sustainability......Page 356
Is Socially Responsible Business Good Business?......Page 359
Discussion Questions......Page 370
Case: Merck and River Blindness......Page 371
Notes......Page 373
Introduction......Page 376
Managing Stakeholders......Page 377
Ethics and Consumers......Page 378
Ethics and Employees......Page 395
Ethics and Shareholders......Page 403
Ethics and the Community......Page 408
Costs......Page 410
Discussion Questions......Page 411
Notes......Page 416
Introduction......Page 421
Focus on the Individual Expatriate Manager......Page 422
The Organization in a Global Business Environment......Page 439
Discussion Questions......Page 451
Case: Selling Medical Ultrasound Technology in Asia......Page 453
Case: Google Goes to China......Page 456
Appendix: Caux Round Table Principles for Business......Page 462
Notes......Page 466
INDEX......Page 471