Managerial and Supervisory Principles for Physical Therapists, Third Edition

Cover......Page 1
Half Title Page......Page 3
Title Page......Page 5
Copyright......Page 6
What’s New......Page 7
Acknowledgments......Page 9
Contributors......Page 11
CONTENTS......Page 13
PART I: Broad Perspective on Providing Health Services......Page 15
Introduction......Page 16
Why Learn About Health Service Systems?......Page 18
Worldwide Concerns About Health Service......Page 23
Government Policies and Health Service System Issues......Page 26
Beliefs Underlying Health Service Systems......Page 27
General Comparison of Health Service Systems......Page 28
Advocacy......Page 36
Summary......Page 39
REFERENCES......Page 41
ADDITIONAL RESOURCES......Page 46
Introduction......Page 47
U.S. Economic Market for Health Care......Page 49
Scope and Size of the U.S. Health Care Industry......Page 50
Economic Impact of the Health Care Industry......Page 57
Improving the Performance of the U.S. Health Care Industry......Page 58
Summary......Page 62
REFERENCES......Page 64
ADDITIONAL RESOURCES......Page 65
Introduction......Page 66
Why Plan?......Page 68
Elements of a Strategic Plan......Page 69
Strategic Planning Models......Page 71
The Strategic Planning Process......Page 72
Organizational Structures That Support the Strategic Planning Process......Page 74
Getting Started......Page 75
Assessing External Influences......Page 76
Strategic Versus Business Planning......Page 78
Summary......Page 79
REFERENCES......Page 82
ADDITIONAL RESOURCES......Page 83
Introduction......Page 84
PEST to DEPT SPACES......Page 87
SWOTing and Evaluating Likelihoods......Page 98
Summary......Page 100
REFERENCES......Page 101
ADDITIONAL RESOURCES......Page 102
Introduction......Page 103
Characteristics of an Internal Environmental Analysis......Page 105
Assessing the Internal Health Services Business Environment......Page 106
Support for an Internal Environmental Analysis......Page 114
Summary......Page 115
ADDITIONAL RESOURCES......Page 118
Introduction......Page 119
CORE STATUS as a Guide for Studying Internal Position of a Business......Page 121
Summary......Page 138
REFERENCES......Page 139
ADDITIONAL RESOURCES......Page 141
PART II: Guiding Behavior: Values, Ethics, Jurisprudence, and Oversight Agencies......Page 143
Introduction......Page 144
It All Begins With What Is Important......Page 146
Philosophy First (When Possible)......Page 150
Ethical Principles in Management and Supervision Situations......Page 154
Professional Ethics......Page 155
The Vision Statement......Page 156
Summary......Page 158
REFERENCES......Page 159
ADDITIONAL RESOURCES......Page 163
Changes in the Health Service Landscape......Page 165
Administrative Law: Licensure, a Fundamental Requirement......Page 170
Civil Law—Torts......Page 177
Differences Between Intentional Torts and Malpractice......Page 181
Criminal Law......Page 182
Anatomy of a Malpractice Suit......Page 184
Summary......Page 189
REFERENCES......Page 190
ADDITIONAL RESOURCES......Page 192
Introduction......Page 193
Corporate (Regulatory) Compliance......Page 196
Types of Regulation......Page 198
Summary......Page 208
REFERENCES......Page 210
ADDITIONAL RESOURCES......Page 211
Introduction......Page 212
Government Oversight......Page 215
Student Notes......Page 223
Nongovernmental Oversight......Page 225
The Concept of Continuous Readiness......Page 232
REFERENCES......Page 233
ADDITIONAL RESOURCES......Page 237
PART III: Business Acumen: Managing, Communicating, Strategizing, Planning, and Decision Making......Page 239
Introduction......Page 240
What Managers Do......Page 242
Leaders and Leadership......Page 254
Physical Therapy Leadership, Administration, Management Preparation (LAMP)......Page 256
Summary......Page 257
REFERENCES......Page 258
ADDITIONAL RESOURCES......Page 259
Communication Is . . .......Page 260
Process Components of Individual and Small Group Communications......Page 261
Communication = Words Plus......Page 263
Networking......Page 270
Summary......Page 272
ADDITIONAL RESOURCES......Page 274
The Lexicon of Strategic Planning......Page 275
Make Effort Worth the Investment......Page 277
Getting Started......Page 279
The Planning Process......Page 282
Assessing Outcomes, Reassessing Strategy......Page 289
REFERENCES......Page 291
ADDITIONAL RESOURCES......Page 293
Introduction......Page 294
Operating Structure......Page 296
Internal Factors Influencing Operating Structure......Page 298
External Factors Influencing Operating Structure......Page 299
The Organizational Chart......Page 300
Operating Structure at Progressive Stages of Organizational Development......Page 301
Horizontal and Vertical Integration......Page 303
Additional Operational Structural Models......Page 304
Reasons to Change Organizational Structure......Page 305
Summary......Page 306
REFERENCES......Page 307
ADDITIONAL RESOURCES......Page 308
Introduction......Page 309
Terminology Used in Relation to Analysis for Decision Support......Page 311
Methodology......Page 312
Tools......Page 314
Information and Decision Support......Page 316
Using Decisions Support Tools......Page 317
Summary......Page 321
REFERENCES......Page 323
ADDITIONAL RESOURCES......Page 324
Terms......Page 325
Underpinning of Current Health Care Quality Initiatives......Page 327
Practical Applications for Strategic Quality Improvement......Page 336
Summary......Page 339
REFERENCES......Page 340
ADDITIONAL RESOURCES......Page 342
PART IV: Business Acumen: Human Resources, Marketing, and Selling......Page 343
Introduction......Page 344
Responsibility for Compliance......Page 346
Employment Regulation......Page 347
Avoiding Trouble......Page 353
REFERENCES......Page 356
ADDITIONAL RESOURCES......Page 360
Introduction......Page 361
Marketing Concepts......Page 363
Marketing Mix......Page 368
Summary......Page 377
ADDITIONAL RESOURCES......Page 379
Introduction......Page 380
Personal Selling Part of the Communication Mix......Page 381
Personal Professional Service Sales Concepts......Page 385
Some Comments for PT Professionals......Page 393
Summary......Page 394
REFERENCES......Page 396
ADDITIONAL RESOURCES......Page 397
PART V: Business Acumen: Financial Awareness......Page 399
Introduction......Page 400
The Role of Government......Page 403
Basic Economic Principles......Page 404
Role of Competition in the Market......Page 409
Cost......Page 410
Summary......Page 415
REFERENCES......Page 417
ADDITIONAL RESOURCES......Page 418
Introduction......Page 419
Accounting......Page 421
Financial Statements......Page 426
Budgeting......Page 430
Financial Analysis......Page 432
Revenue Management......Page 437
Summary......Page 440
ADDITIONAL RESOURCES......Page 442
Introduction......Page 443
What Is a Small Business?......Page 444
Entrepreneur Characteristics......Page 445
Private Practice: The Good and the Bad News......Page 446
Money-Related Skills......Page 449
Challenges to the Private Practice Model of Physical Therapy......Page 451
Getting Your Practice Started......Page 457
Strategic Plan Compared to Business Plan......Page 460
Additional Considerations Related to Becoming a Private Practice Owner......Page 468
Summary......Page 471
REFERENCES......Page 473
ADDITIONAL RESOURCES......Page 476
Introduction......Page 477
Things That Get in the Way......Page 478
More on Fiscal Health Factors......Page 479
Prudent Behaviors......Page 480
Well Thought-Out Actions......Page 481
Using Trained Financial Advisors......Page 487
Summary......Page 488
ADDITIONAL RESOURCES......Page 490
AUTHOR INDEX......Page 491
SUBJECT INDEX......Page 497