Management Information Systems: Managing the Digital Firm, Global Edition

Cover......Page 1
Half title......Page 4
Title......Page 6
Copyright......Page 7
About the Authors......Page 8
Brief Contents......Page 9
Complete Contents......Page 10
Business Cases And Interactive Sessions......Page 23
Preface......Page 25
Acknowledgments......Page 32
 About the Adapter......Page 34
Part 1_Organizations,Management, and the Networked Enterprise......Page 36
 Ch. 1_Information Systems in Global Business Today......Page 37
  Rugby Football Union Tries Big Data......Page 38
  1-1 How are information systems transforming global business, and why are they so essential for running and managing a business today?......Page 40
   How Information Systems Are Transforming Business......Page 41
   What’s New in Management Information Systems......Page 43
    INTERACTIVE SESSION: MANAGEMENT......Page 44
   Globalization Challenges and Opportunities: A Flattened World......Page 46
   The Emerging Digital Firm......Page 47
   Strategic Business Objectives of Information Systems......Page 48
   What Is an Information System?......Page 52
   Dimensions of Information Systems......Page 54
   INTERACTIVE SESSION: TECHNOLOGY......Page 59
   It Isn’t Just Technology: A Business Perspective on Information Systems......Page 62
   Complementary Assets: Organizational Capital and the Right Business Model......Page 63
   Technical Approach......Page 65
   Behavioral Approach......Page 66
   Approach of This Text: Sociotechnical Systems......Page 67
  Review Summary......Page 68
  Review Questions......Page 69
  Hands-On MIS Projects......Page 70
  Chapter 1 References......Page 74
 Ch. 2_Global E-business and Collaboration......Page 75
  Azure Medical System: Integrating Departments Using Enterprise System......Page 76
   Business Processes......Page 79
  2-2 How do systems serve the different management groups in a business, and how do systems that link the enterprise improve organizational performance?......Page 81
   Systems for Different Management Groups......Page 82
   Systems for Linking the Enterprise......Page 88
   INTERACTIVE SESSION: TECHNOLOGY......Page 89
   E-business, E-commerce, and E-government......Page 92
   What Is Collaboration?......Page 93
   What Is Social Business?......Page 95
   Building a Collaborative Culture and Business Processes......Page 96
   Tools and Technologies for Collaboration and Social Business......Page 98
   INTERACTIVE SESSION: TECHNOLOGY......Page 100
   The Information Systems Department......Page 105
   Organizing the Information Systems Function......Page 107
  Review Summary......Page 108
  Review Questions......Page 109
  Hands-On MIS Project......Page 110
  Collaboration and Teamwork Project......Page 111
  Chapter 2 References......Page 113
 Ch. 3_Information Systems, Organizations, and Strategy......Page 115
  AirAsia: Saving on Operational Costs through Effective Information Systems......Page 116
  3-1 Which features of organizations do managers need to know about to build and use information systems successfully?......Page 119
   What Is an Organization?......Page 120
   Features of Organizations......Page 122
   Economic Impacts......Page 127
   Organizational and Behavioral Impacts......Page 129
   INTERACTIVE SESSION: TECHNOLOGY......Page 131
   Implications for the Design and Understanding of Information Systems......Page 133
   Porter’s Competitive Forces Model......Page 134
   Information System Strategies for Dealing with Competitive Forces......Page 136
   The Internet’s Impact on Competitive Advantage......Page 139
   INTERACTIVE SESSION: TECHNOLOGY......Page 141
   The Business Value Chain Model......Page 143
   Synergies, Core Competencies, and Network-Based Strategies......Page 145
   Sustaining Competitive Advantage......Page 150
   Aligning IT with Business Objectives......Page 151
  Review Summary......Page 152
  Key Terms......Page 153
  Discussion Questions......Page 154
  Collaboration and Teamwork Project......Page 155
  Chapter 3 References......Page 159
 Ch. 4_Ethical and Social Issues in Information Systems......Page 161
  The Dark Side of Big Data......Page 162
  4-1 What ethical, social, and political issues are raised by information systems?......Page 165
   A Model for Thinking About Ethical, Social, and Political Issues......Page 166
   Five Moral Dimensions of the Information Age......Page 167
   Key Technology Trends that Raise Ethical Issues......Page 168
   Ethical Analysis......Page 171
   Candidate Ethical Principles......Page 172
   Some Real-World Ethical Dilemmas......Page 173
   Information Rights: Privacy and Freedom in the Internet Age......Page 174
   Property Rights: Intellectual Property......Page 181
   Computer-Related Liability Problems......Page 185
   System Quality: Data Quality and System Errors......Page 186
   Quality of Life: Equity, Access, and Boundaries......Page 187
   INTERACTIVE SESSION: MANAGEMENT......Page 191
   INTERACTIVE SESSION: ORGANIZATIONS......Page 194
  Review Summary......Page 197
  Review Questions......Page 198
  Hands-On MIS Projects......Page 199
  Collaboration and Teamwork Project......Page 200
  Chapter 4 References......Page 204
Part 2_Information Technology Infrastructure......Page 206
 Ch. 5_IT Infrastructure and Emerging Technologies......Page 207
  EasyJet Flies High with Cloud Computing......Page 208
  5-1 What is IT infrastructure, and what are the stages and drivers of IT infrastructure evolution?......Page 210
   Defining IT Infrastructure......Page 211
   Evolution of IT Infrastructure......Page 212
   Technology Drivers of Infrastructure Evolution......Page 217
  5-2 What are the components of IT infrastructure?......Page 221
   Computer Hardware Platforms......Page 223
   Operating System Platforms......Page 224
   Networking/Telecommunications Platforms......Page 225
   Consulting and System Integration Services......Page 226
   Consumerization of IT and BYOD......Page 227
   INTERACTIVE SESSION: TECHNOLOGY......Page 228
   Quantum Computing......Page 229
   Cloud Computing......Page 230
   INTERACTIVE SESSION: ORGANIZATIONS......Page 233
   High-Performance and Power-Saving Processors......Page 236
   Linux and Open Source Software......Page 237
   Software for the Web: Java, HTML, and HTML5......Page 238
   Web Services and Service-Oriented Architecture......Page 239
   Software Outsourcing and Cloud Services......Page 240
   Management and Governance......Page 244
   Making Wise Infrastructure Investments......Page 245
  Review Summary......Page 248
  Key Terms......Page 249
  Hands-On MIS Projects......Page 250
  Collaboration and Teamwork Project......Page 251
  Chapter 5 References......Page 255
 Ch. 6_Foundations of Business Intelligence: Databases and Information Management......Page 257
  BAE Systems......Page 258
   Problems with the Traditional File Environment......Page 261
  6-2 What are the major capabilities of database management systems (DBMS), and why is a relational DBMS so powerful?......Page 264
   Database Management Systems......Page 265
   Capabilities of Database Management Systems......Page 269
   Designing Databases......Page 270
   Non-relational Databases and Databases in the Cloud......Page 273
  6-3 What are the principal tools and technologies for accessing information from databases to improve business performance and decision making?......Page 274
   The Challenge of Big Data......Page 275
   INTERACTIVE SESSION: MANAGEMENT......Page 276
   Business Intelligence Infrastructure......Page 278
   Analytical Tools: Relationships, Patterns, Trends......Page 281
   Databases and the Web......Page 284
   Establishing an Information Policy......Page 286
   Ensuring Data Quality......Page 287
   INTERACTIVE SESSION: MANAGEMENT......Page 288
  Review Summary......Page 290
  Review Questions......Page 291
  Hands-On MIS Projects......Page 292
  Collaboration and Teamwork Project......Page 293
  Chapter 6 References......Page 296
 Ch. 7_Telecommunications, the Internet, and Wireless Technology......Page 297
  Wireless Technology Makes Dundee Precious Metals Good as Gold......Page 298
  7-1 What are the principal components of telecommunications networks and key networking technologies?......Page 300
   What is a Computer Network?......Page 301
   Key Digital Networking Technologies......Page 304
   Types of Networks......Page 307
   Transmission Media and Transmission Speed......Page 309
   Internet Addressing and Architecture......Page 310
   INTERACTIVE SESSION: ORGANIZATIONS......Page 314
   Internet Services and Communication Tools......Page 315
   INTERACTIVE SESSION: MANAGEMENT......Page 318
   The Web......Page 321
   Wireless Computer Networks and Internet Access......Page 330
   RFID and Wireless Sensor Networks......Page 333
  Review Summary......Page 337
  Review Questions......Page 338
  Hands-On MIS Projects......Page 339
  Collaboration and Teamwork Project......Page 340
  Chapter 7 References......Page 344
 Ch. 8_Securing Information Systems......Page 345
  Hackers Attack Singapore’s Telecom Infrastructure......Page 346
  8-1 Why are information systems vulnerable to destruction, error, and abuse?......Page 348
   Why Systems are Vulnerable......Page 349
   Malicious Software: Viruses, Worms, Trojan Horses, and Spyware......Page 352
   Hackers and Computer Crime......Page 354
   Software Vulnerability......Page 360
  8-2 What is the business value of security and control?......Page 361
   Legal and Regulatory Requirements for Electronic Records Management......Page 362
   Electronic Evidence and Computer Forensics......Page 363
   Information Systems Controls......Page 364
   Risk Assessment......Page 365
   INTERACTIVE SESSION: MANAGEMENT......Page 366
   Security Policy......Page 368
   Disaster Recovery Planning and Business Continuity Planning......Page 370
   The Role of Auditing......Page 371
   Identity Management and Authentication......Page 372
   Firewalls, Intrusion Detection Systems, and Antivirus Software......Page 373
   Encryption and Public Key Infrastructure......Page 376
   Ensuring System Availability......Page 378
   Security Issues for Cloud Computing and the Mobile Digital Platform......Page 379
   Ensuring Software Quality......Page 381
   INTERACTIVE SESSION: TECHNOLOGY......Page 382
  Review Summary......Page 384
  Review Questions......Page 385
  Hands-On MIS Projects......Page 386
  Collaboration and Teamwork Project......Page 387
  Chapter 8 References......Page 389
Part 3_Key System Applications for the Digital Age......Page 390
 Ch. 9_Achieving Operational Excellence and Customer Intimacy: Enterprise Applications......Page 391
  Alimentation Couche-Tard Competes Using Enterprise Systems......Page 392
   What are Enterprise Systems?......Page 395
   Enterprise Software......Page 396
   Business Value of Enterprise Systems......Page 397
  9-2 How do supply chain management systems coordinate planning, production, and logistics with suppliers?......Page 398
   The Supply Chain......Page 399
   Information Systems and Supply Chain Management......Page 400
   Supply Chain Management Software......Page 401
   Global Supply Chains and the Internet......Page 403
   Business Value of Supply Chain Management Systems......Page 405
   INTERACTIVE SESSION: TECHNOLOGY......Page 406
   What is Customer Relationship Management?......Page 407
   Customer Relationship Management Software......Page 409
   Operational and Analytical CRM......Page 412
   Business Value of Customer Relationship Management Systems......Page 413
   INTERACTIVE SESSION: ORGANIZATIONS......Page 414
   Enterprise Application Challenges......Page 416
   Next-Generation Enterprise Applications......Page 418
  Review Summary......Page 419
  Key Terms......Page 420
  Hands-On MIS Projects......Page 421
  Collaboration and Teamwork Project......Page 423
  Chapter 9 References......Page 426
 Ch. 10_E-commerce: Digital Markets, Digital Goods......Page 427
  Uber Storms Europe: Europe Strikes Back......Page 428
   E-commerce Today......Page 431
   The New E-commerce: Social, Mobile, Local......Page 432
   Why E-commerce is Different......Page 435
   Key Concepts in E-commerce: Digital Markets and Digital Goods in a Global Marketplace......Page 438
   Types of E-commerce......Page 442
   E-commerce Business Models......Page 443
   E-commerce Revenue Models......Page 446
  10-3 How has e-commerce transformed marketing?......Page 448
   Behavioral Targeting......Page 449
   Social E-Commerce and Social Network Marketing......Page 453
  10-4 How has e-commerce affected business-tobusiness transactions?......Page 455
   INTERACTIVE SESSION: TECHNOLOGY......Page 456
   Electronic Data Interchange (EDI)......Page 458
   New Ways of B2B Buying and Selling......Page 459
  10-5 What is the role of m-commerce in business, and what are the most important m-commerce applications?......Page 461
   Location-Based Services and Applications......Page 462
   Other Mobile Commerce Services......Page 463
   INTERACTIVE SESSION: TECHNOLOGY......Page 464
   Develop an E-Commerce Presence Map......Page 466
  Review Summary......Page 468
  Review Questions......Page 469
  Hands-On MIS Projects......Page 470
  Collaboration and Teamwork Project......Page 471
  Chapter 10 References......Page 475
 Ch. 11_Managing Knowledge......Page 477
  Connecting Unisys Globally Through Social Collaboration Information Systems......Page 478
   Important Dimensions of Knowledge......Page 481
   The Knowledge Management Value Chain......Page 483
   Types of Knowledge Management Systems......Page 486
   Enterprise Content Management Systems......Page 487
   Locating and Sharing Expertise......Page 488
   INTERACTIVE SESSION: ORGANIZATIONS......Page 489
   Learning Management Systems......Page 491
   Knowledge Workers and Knowledge Work......Page 492
   Requirements of Knowledge Work Systems......Page 493
   Examples of Knowledge Work Systems......Page 494
  11-4 What are the business benefits of using intelligent techniques for knowledge management?......Page 495
   Capturing Knowledge: Expert Systems......Page 496
   INTERACTIVE SESSION: TECHNOLOGY......Page 497
   Organizational Intelligence: Case-Based Reasoning......Page 501
   Fuzzy Logic Systems......Page 502
   Machine Learning......Page 503
   Intelligent Agents......Page 506
   Hybrid AI Systems......Page 508
  Review Summary......Page 509
  Review Questions......Page 510
  Hands-On MIS Projects......Page 511
  Collaboration and Teamwork Project......Page 512
  Chapter 11 References......Page 515
 Ch. 12_Enhancing Decision Making......Page 517
  Roche: Changing Medical Care with Mobile Technology and Big Data......Page 518
   Business Value of Improved Decision Making......Page 520
   Types of Decisions......Page 521
   The Decision-Making Process......Page 523
   Managerial Roles......Page 524
   Real-World Decision Making......Page 525
   High-Velocity Automated Decision Making......Page 527
   What is Business Intelligence?......Page 528
   The Business Intelligence Environment......Page 529
   Business Intelligence and Analytics Capabilities......Page 530
   INTERACTIVE SESSION: TECHNOLOGY......Page 534
   INTERACTIVE SESSION: MANAGEMENT......Page 536
   Management Strategies for Developing BI and BA Capabilities......Page 537
  12-4 How do different decision-making constituencies in an organization use business intelligence, and what is the role of information systems in helping people working in a group make decisions more efficiently?......Page 538
   Decision Support for Operational And Middle Management......Page 539
   Decision Support for Senior Management: Balanced Scorecard and Enterprise Performance Management Methods......Page 541
   Group Decision-Support Systems (GDSS)......Page 543
  Review Summary......Page 544
  Discussion Questions......Page 545
  Collaboration and Teamwork Project......Page 546
  Chapter 12 References......Page 550
Part 4_Building and Managing Systems......Page 552
 Ch. 13_Building Information Systems......Page 553
  Angostura Builds a Mobile Sales System......Page 554
  13-1 How does building new systems produce organizational change?......Page 556
   Systems Development and Organizational Change......Page 557
   Business Process Redesign......Page 558
  13-2 What are the core activities in the systems development process?......Page 562
   Systems Analysis......Page 563
   Completing the Systems Development Process......Page 564
   Structured Methodologies......Page 568
   Object-Oriented Development......Page 571
   Computer-Aided Software Engineering......Page 572
   Traditional Systems Life Cycle......Page 573
   Prototyping......Page 574
   End-User Development......Page 576
   Application Software Packages, Software Services, and Outsourcing......Page 577
   INTERACTIVE SESSION: ORGANIZATIONS......Page 578
   Rapid Application Development (RAD), Agile Development, and DevOps......Page 583
   Component-Based Development and Web Services......Page 584
   Mobile Application Development: Designing for A Multiscreen World......Page 585
   INTERACTIVE SESSION: TECHNOLOGY......Page 587
  Review Summary......Page 589
  Review Questions......Page 590
  Hands-On MIS Projects......Page 591
  Collaboration and Teamwork Project......Page 593
  Chapter 13 References......Page 596
 Ch. 14_Managing Projects......Page 597
  Intuit Counts on Project Management......Page 598
   Runaway Projects and System Failure......Page 600
   Project Management Objectives......Page 602
   Management Structure for Information Systems Projects......Page 603
   Linking Systems Projects to The Business Plan......Page 604
   Portfolio Analysis......Page 606
   Scoring Models......Page 607
   Information System Costs and Benefits......Page 608
  14-4 What are the principal risk factors in information systems projects, and how can they be managed?......Page 610
   Change Management and the Concept of Implementation......Page 611
   INTERACTIVE SESSION: MANAGEMENT......Page 612
   Controlling Risk Factors......Page 616
   Designing for the Organization......Page 619
   INTERACTIVE SESSION: ORGANIZATIONS......Page 620
   Project Management Software Tools......Page 622
  Key Terms......Page 623
  Hands-On MIS Projects......Page 624
  Collaboration and Teamwork Project......Page 625
  Chapter 14 References......Page 629
 Ch. 15_Managing Global Systems......Page 631
  The Bel Group: Laughing All the Way to Success......Page 632
  15-1 What major factors are driving the internationalization of business?......Page 634
   Developing an International Information Systems Architecture......Page 635
   The Global Environment: Business Drivers and Challenges......Page 636
  15-2 What are the alternative strategies for developing global businesses?......Page 640
   Global Strategies and Business Organization......Page 641
   Global Systems to Fit the Strategy......Page 642
   Reorganizing the Business......Page 643
   A Typical Scenario: Disorganization on a Global Scale......Page 644
   Global Systems Strategy......Page 645
   The Management Solution: Implementation......Page 648
  15-4 What are the issues and technical alternatives to be considered when developing international information systems?......Page 649
   Connectivity......Page 650
   INTERACTIVE SESSION: ORGANIZATIONS......Page 652
   Software Localization......Page 653
   INTERACTIVE SESSION: MANAGEMENT......Page 654
  Review Summary......Page 656
  Discussion Questions......Page 657
  Hands-On MIS Projects......Page 658
  Collaboration and Teamwork Project......Page 659
  Chapter 15 References......Page 663
Glossary......Page 664
Index......Page 678