Management information systems : managing the digital firm

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Brief Contents
Complete Contents
Part One Organizations, Management, and the Networked Enterprise
	Chapter 1 Information Systems in Global Business Today
		Opening Case: PCL Construction: The New Digital Firm
		1-1 How are information systems transforming business, and why are they so essential for running and managing a business today?
			How Information Systems Are Transforming Business
			What’s New in Management Information Systems?
		Interactive Session | Management Can You Run the Company with Your iPhone?
			Globalization Challenges and Opportunities: A Flattened World
			The Emerging Digital Firm
			Strategic Business Objectives of Information Systems
		1‑2 What is an information system? How does it work? What are its management, organization, and technology components? Why are complementary assets essential for ensuring that information systems provide genuine value for organizations?
			What Is an Information System?
			Dimensions of Information Systems
		Interactive Session | Technology UPS Competes Globally with Information Technology
			It Isn’t Just Technology: A Business Perspective on Information Systems
			Complementary Assets: Organizational Capital and the Right Business Model
		1‑3 What academic disciplines are used to study information systems, and how does each contribute to an understanding of information systems?
			Technical Approach
			Behavioral Approach
			Approach of This Text: Sociotechnical Systems
		1‑4 How will MIS help my career?
			The Company
			Position Description
			Job Requirements
			Interview Questions
			Author Tips
		Review Summary
		Key Terms
		Review Questions
		Discussion Questions
		Hands-On MIS Projects
		Collaboration and Teamwork Project
		Case Study: Did Information Systems Cause Deutsche Bank to Stumble?
		References:
	Chapter 2 Global E-business and Collaboration
		Opening Case: Enterprise Social Networking Helps Sanofi Pasteur Innovate and Improve Quality
		2‑1 What are business processes? How are they related to information systems?
			Business Processes
			How Information Technology Improves Business Processes
		2‑2 How do systems serve the different management groups in a business, and how do systems that link the enterprise improve organizational performance?
			Systems for Different Management Groups
			Systems for Linking the Enterprise
		Interactive Session | Organizations Data Changes How NFL Teams Play the Game and How Fans See It
			E-business, E-commerce, and E-government
		2-3 Why are systems for collaboration and social business so important, and what technologies do they use?
			What Is Collaboration?
			What Is Social Business?
			Business Benefits of Collaboration and Social Business
			Building a Collaborative Culture and Business Processes
			Tools and Technologies for Collaboration and Social Business
		Interactive Session | Technology Videoconferencing: Something for Everyone
		2‑4 What is the role of the information systems function in a business?
			The Information Systems Department
			Organizing the Information Systems Function
		2‑5 How will MIS help my career?
			The Company
			Position Description
			Job Requirements
			Interview Questions
			Author Tips
		Review Summary
		Key Terms
		Review Questions
		Discussion Questions
		Hands-On MIS Projects
		Collaboration and Teamwork Project
		Case Study: Should Companies Embrace Social Business?
		References:
	Chapter 3 Information Systems, Organizations, and Strategy
		Opening Case: Technology Helps Starbucks Find Better Ways to Compete
		3-1 Which features of organizations do managers need to know about to build and use information systems successfully?
			What Is an Organization?
			Features of Organizations
		3-2 What is the impact of information systems on organizations?
			Economic Impacts
			Organizational and Behavioral Impacts
			The Internet and Organizations
			Implications for the Design and Understanding of Information Systems
		3-3 How do Porter’s competitive forces model, the value chain model, synergies, core competencies, and network economics help companies develop competitive strategies using information systems?
			Porter’s Competitive Forces Model
			Information System Strategies for Dealing with Competitive Forces
		Interactive Session | Organizations Digital Technology Helps Crayola Brighten Its Brand
			The Internet’s Impact on Competitive Advantage
			The Business Value Chain Model
		Interactive Session | Technology Smart Products—Coming Your Way
			Synergies, Core Competencies, and Network-Based Strategies
		3-4 What are the challenges posed by strategic information systems, and how should they be addressed?
			Sustaining Competitive Advantage
			Aligning IT with Business Objectives
			Managing Strategic Transitions
		3-5 How will MIS help my career?
			The Company
			Position Description
			Job Requirements
			Interview Questions
			Author Tips
		Review Summary
		Key Terms
		Review Questions
		Discussion Questions
		Hands-On MIS Projects
		Collaboration and Teamwork Project
		Case Study: Grocery Wars
		References:
	Chapter 4 Ethical and Social Issues in Information Systems
		Opening Case: Are Cars Becoming Big Brother on Wheels?
		4-1 What ethical, social, and political issues are raised by information systems?
			A Model for Thinking about Ethical, Social, and Political Issues
			Five Moral Dimensions of the Information Age
			Key Technology Trends that Raise Ethical Issues
		4-2 What specific principles for conduct can be used to guide ethical decisions?
			Basic Concepts: Responsibility, Accountability, and Liability
			Ethical Analysis
			Candidate Ethical Principles
			Professional Codes of Conduct
			Some Real-World Ethical Dilemmas
		4-3 Why do contemporary information systems technology and the Internet pose challenges to the protection of individual privacy and intellectual property?
			Information Rights: Privacy and Freedom in the Internet Age
			Property Rights: Intellectual Property
		4-4 How have information systems affected laws for establishing accountability and liability and the quality of everyday life?
			Computer-Related Liability Problems
			System Quality: Data Quality and System Errors
			Quality of Life: Equity, Access, and Boundaries
		Interactive Session | Organizations Will Automation Kill Jobs?
			Health Risks: Rsi, Cvs, and Cognitive Decline
		Interactive Session | Technology How Harmful Are Smartphones?
		4-5 How will MIS help my career?
			The Company
			Position Description
			Job Requirements
			Interview Questions
			Author Tips
		Review Summary
		Key Terms
		Review Questions
		Discussion Questions
		Hands-On MIS Projects
		Collaboration and Teamwork Project
		Case Study: Facebook Privacy: Your Life for Sale
		References:
Part Two Information Technology Infrastructure
	Chapter 5 IT Infrastructure and Emerging Technologies
		Opening Case: PeroxyChem’s Cloud Computing Formula for Success
		5-1 What is IT infrastructure, and what are the stages and drivers of IT infrastructure evolution?
			Defining IT Infrastructure
			Evolution of IT Infrastructure
			Technology Drivers of Infrastructure Evolution
		5-2 What are the components of IT infrastructure?
			Computer Hardware Platforms
			Operating System Platforms
			Enterprise Software Applications
			Data Management and Storage
			Networking/Telecommunications Platforms
			Internet Platforms
			Consulting and System Integration Services
		5-3 What are the current trends in computer hardware platforms?
			The Mobile Digital Platform
			Consumerization of IT and BYOD
		Interactive Session | Technology Is Business Ready for Wearable Computers?
			Quantum Computing
			Virtualization
			Cloud Computing
		Interactive Session | Organizations Look to the Cloud
			Edge Computing
			Green Computing
			High-Performance and Power-Saving Processors
		5-4 What are the current computer software platforms and trends?
			Linux and Open Source Software
			Software for the Web: Java, HTML, and HTML5
			Web Services and Service-Oriented Architecture
			Software Outsourcing and Cloud Services
		5-5 What are the challenges of managing IT infrastructure and management solutions?
			Dealing with Platform and Infrastructure Change
			Management and Governance
			Making Wise Infrastructure Investments
		5-6 How will MIS help my career?
			The Company
			Position Description
			Job Requirements
			Interview Questions
			Author Tips
		Review Summary
		Key Terms
		Review Questions
		Discussion Questions
		Hands-On MIS Projects
		Collaboration and Teamwork Project
		Case Study: Is BYOD Good for Business?
		References:
	Chapter 6 Foundations of Business Intelligence: Databases and Information Management
		Opening Case: Data Management Helps the Charlotte Hornets Learn More About Their Fans
		6-1 What are the problems of managing data resources in a traditional file environment?
			File Organization Terms and Concepts
			Problems with the Traditional File Environment
		6-2 What are the major capabilities of database management systems (DBMS), and why is a relational DBMS so powerful?
			Database Management Systems
			Capabilities of Database Management Systems
			Designing Databases
			Non-relational Databases, Cloud Databases, and Blockchain
		6-3 What are the principal tools and technologies for accessing information from databases to improve business performance and decision making?
			The Challenge of Big Data
			Business Intelligence Infrastructure
		Interactive Session | Technology Kraft Heinz Finds a New Recipe for Analyzing Its Data
			Analytical Tools: Relationships, Patterns, Trends
			Databases and the Web
		6-4 Why are information policy, data administration, and data quality assurance essential for managing the firm’s data resources?
			Establishing an Information Policy
			Ensuring Data Quality
		Interactive Session | Organizations Databases Where the Data Aren’t There
		6-5 How will MIS help my career?
			The Company
			Position Description
			Job Requirements
			Interview Questions
			Author Tips
		Review Summary
		Key Terms
		Review Questions
		Discussion Questions
		Hands-On MIS Projects
		Collaboration and Teamwork Project
		Case Study: How Reliable Is Big Data?
		References:
	Chapter 7 Telecommunications, the Internet, and Wireless Technology
		Opening Case: Tour de France Wins with Wireless Technology
		7-1 What are the principal components of telecommunications networks and key networking technologies?
			Networking and Communication Trends
			What Is a Computer Network?
			Key Digital Networking Technologies
		7-2 What are the different types of networks?
			Signals: Digital Versus Analog
			Types of Networks
			Transmission Media and Transmission Speed
		7-3 How do the Internet and Internet technology work, and how do they support communication and e-business?
			What Is the Internet?
			Internet Addressing and Architecture
		Interactive Session | Organizations Net Neutrality: The Battle Rages On
			Internet Services and Communication Tools
		Interactive Session | Management Monitoring Employees on Networks: Unethical or Good Business?
			The Web
		7-4 What are the principal technologies and standards for wireless networking, communication, and Internet access?
			Cellular Systems
			Wireless Computer Networks and Internet Access
			Rfid and Wireless Sensor Networks
		7-5 How will MIS help my career?
			The Company
			Position Description
			Job Requirements
			Interview Questions
			Author Tips
		Review Summary
		Key Terms
		Review Questions
		Discussion Questions
		Hands-On MIS Projects
		Collaboration and Teamwork Project
		Case Study: Google, Apple, and Facebook Battle for Your Internet Experience
		References:
	Chapter 8 Securing Information Systems
		Opening Case: Hackers Target the U.S. Presidential Election: What Happened?
		8-1 Why are information systems vulnerable to destruction, error, and abuse?
			Why Systems are Vulnerable
			Malicious Software: Viruses, Worms, Trojan Horses, and Spyware
			Hackers and Computer Crime
			Internal Threats: Employees
			Software Vulnerability
		8-2 What is the business value of security and control?
		Interactive Session | Technology Meltdown and Spectre Haunt the World’s Computers
		8-3 What are the components of an organizational framework for security and control?
			Information Systems Controls
			Risk Assessment
			Security Policy
			Disaster Recovery Planning and Business Continuity Planning
			The Role of Auditing
		8-4 What are the most important tools and technologies for safeguarding information resources?
			Identity Management and Authentication
			Firewalls, Intrusion Detection Systems, and Anti-malware Software
			Securing Wireless Networks
			Encryption and Public Key Infrastructure
			Securing Transactions with Blockchain
			Ensuring System Availability
			Security Issues for Cloud Computing and the Mobile Digital Platform
		Interactive Session | Management How Secure Is the Cloud?
			Ensuring Software Quality
		8-5 How will MIS help my career?
			The Company
			Position Description
			Job Requirements
			Interview Questions
			Author Tips
		Review Summary
		Key Terms
		Review Questions
		Discussion Questions
		Hands-On Mis Projects
		Collaboration and Teamwork Project
		Case Study: Is the Equifax Hack the Worst Ever—and Why?
		References:
Part Three Key System Applications for the Digital Age
	Chapter 9 Achieving Operational Excellence and Customer Intimacy: Enterprise Applications
		Opening Case: Avon Beautifies Its Supply Chain
		9-1 How do enterprise systems help businesses achieve operational excellence?
			What are Enterprise Systems?
			Enterprise Software
			Business Value of Enterprise Systems
		9-2 How do supply chain management systems coordinate planning, production, and logistics with suppliers?
		Interactive Session | Management Soma Bay Prospers with ERP in the Cloud
			The Supply Chain
			Information Systems and Supply Chain Management
			Supply Chain Management Software
			Global Supply Chains and the Internet
			Business Value of Supply Chain Management Systems
		9-3 How do customer relationship management systems help firms achieve customer intimacy?
			What Is Customer Relationship Management?
			Customer Relationship Management Software
			Operational and Analytical CRM
			Business Value of Customer Relationship Management Systems
		9-4 What are the challenges that enterprise applications pose, and how are enterprise applications taking advantage of new technologies?
			Enterprise Application Challenges
		Interactive Session | Organizations Kenya Airways Flies High with Customer Relationship Management
			Next-Generation Enterprise Applications
		9-5 How will MIS help my career?
			The Company
			Position Description
			Job Requirements
			Interview Questions
			Author Tips
		Review Summary
		Key Terms
		Review Questions
		Discussion Questions
		Hands-On MIS Projects
		Collaboration and Teamwork Project
		Case Study: Clemens Food Group Delivers with New Enterprise Applications
		References:
	Chapter 10 E-commerce: Digital Markets, Digital Goods
		Opening Case: Youtube Transforms the Media Landscape
		10-1 What are the unique features of e-commerce, digital markets, and digital goods?
			E-commerce Today
			The New E-commerce: Social, Mobile, Local
			Why E-commerce Is Different
			Key Concepts in E-commerce: Digital Markets and Digital Goods in a Global Marketplace
		10-2 What are the principal e-commerce business and revenue models?
			Types of E-commerce
			E-commerce Business Models
		Interactive Session | Organizations Uber: Digital Disruptor
			E-commerce Revenue Models
		10-3 How has e-commerce transformed marketing?
			Behavioral Targeting
			Social E-commerce and Social Network Marketing
		Interactive Session | Management “Socializing” with Customers
		10-4 How has e-commerce affected business-to-business transactions?
			Electronic Data Interchange (EDI)
			New Ways of B2B Buying and Selling
		10-5 What is the role of m-commerce in business, and what are the most important m-commerce applications?
			Location-Based Services and Applications
			Other Mobile Commerce Services
		10-6 What issues must be addressed when building an e-commerce presence?
			Develop an E-commerce Presence Map
			Develop a Timeline: Milestones
		10-7 How will MIS help my career?
			The Company
			Job Description
			Job Requirements
			Interview Questions
			Author Tips
		Review Summary
		Key Terms
		Review Questions
		Discussion Questions
		Hands-On MIS Projects
		Collaboration and Teamwork Project
		Case Study: A Nasty Ending for Nasty Gal
		References:
	Chapter 11 Managing Knowledge and Artificial Intelligence
		Opening Case: Machine Learning Helps Akershus University Hospital Make Better Treatment Decisions
		11-1 What is the role of knowledge management systems in business?
			Important Dimensions of Knowledge
			The Knowledge Management Value Chain
			Types of Knowledge Management Systems
		11-2 What are artificial intelligence (AI) and machine learning? How do businesses use AI?
			Evolution of AI
			Major Types of AI
			Expert Systems
			Machine Learning
			Neural Networks
			Genetic Algorithms
			Natural Language Processing, Computer Vision Systems, and Robotics
			Intelligent Agents
		11-3 What types of systems are used for enterprise-wide knowledge management, and how do they provide value for businesses?
			Enterprise Content Management Systems
			Locating and Sharing Expertise
			Learning Management Systems
		11-4 What are the major types of knowledge work systems, and how do they provide value for firms?
			Knowledge Workers and Knowledge Work
		Interactive Session | Management Sargent & Lundy Learns to Manage Employee Knowledge
			Requirements of Knowledge Work Systems
			Examples of Knowledge Work Systems
		Interactive Session | Technology The Reality of Virtual Reality
		11-5 How will MIS help my career?
			The Company
			Position Description
			Job Requirements
			Interview Questions
			Author Tips
		Review Summary
		Key Terms
		Review Questions
		Discussion Questions
		Hands-On MIS Projects
		Collaboration and Teamwork Project
		Case Study: Can Cars Drive Themselves—And Should They?
		References:
	Chapter 12 Enhancing Decision Making
		Opening Case: Big Data and the Internet of Things Drive Precision Agriculture
		12-1 What are the different types of decisions, and how does the decision-making process work?
			Business Value of Improved Decision Making
			Types of Decisions
			The Decision-Making Process
		12-2 How do information systems support the activities of managers and management decision making?
			Managerial Roles
			Real-World Decision Making
			High-Velocity Automated Decision Making
		12-3 How do business intelligence and business analytics support decision making?
			What Is Business Intelligence?
			The Business Intelligence Environment
			Business Intelligence and Analytics Capabilities
		Interactive Session | Technology Siemens Makes Business Processes More Visible
		12-4 How do different decision-making constituencies in an organization use business intelligence, and what is the role of information systems in helping people working in a group make decisions more efficiently?
			Decision Support for Operational and Middle Management
			Decision Support for Senior Management: Balanced Scorecard and Enterprise Performance Management Methods
		Interactive Session | Management Anthem Benefits from More Business Intelligence
			Group Decision-Support Systems (GDSS)
		12-5 How will MIS help my career?
			The Company
			Position Description
			Job Requirements
			Interview Questions
			Author Tips
		Review Summary
		Key Terms
		Review Questions
		Discussion Questions
		Hands-On MIS Projects
		Collaboration and Teamwork Project
		Case Study: Is Predix GE’s Future?
		References:
Part Four Building and Managing Systems
	Chapter 13 Building Information Systems
		Opening Case: Cameron International Builds a New System for Financial Reporting
		13-1 How does building new systems produce organizational change?
			Systems Development and Organizational Change
		Interactive Session | Organizations Carter’s Redesigns Its Business Processes
			Business Process Redesign
		13-2 What are the core activities in the systems development process?
			Systems Analysis
			Systems Design
			Completing the Systems Development Process
		13-3 What are the principal methodologies for modeling and designing systems?
			Structured Methodologies
			Object-Oriented Development
			Computer-Aided Software Engineering
		13-4 What are alternative methods for building information systems?
			Traditional Systems Life Cycle
			Prototyping
			End-User Development
			Application Software Packages, Software Services, and Outsourcing
		13-5 What are new approaches for system building in the digital firm era?
			Rapid Application Development (RAD), Agile Development, and DevOps
			Component-Based Development and Web Services
			Mobile Application Development: Designing for a Multiscreen World
		13-6 How will MIS help my career?
			The Company
			Position Description
		Interactive Session | Technology Systems Development Is Different for Mobile Apps
			Job Requirements
			Interview Questions
			Author Tips
		Review Summary
		Key Terms
		Review Questions
		Discussion Questions
		Hands-On MIS Projects
		Collaboration and Teamwork Project
		Case Study: Hitachi Consulting Moves Human Resources to the Cloud
		References:
	Chapter 14 Managing Projects
		Opening Case: Sound Project Management Helps Stepan Company Improve Financial Planning and Reporting
		14-1 What are the objectives of project management, and why is it so essential in developing information systems?
			Runaway Projects and System Failure
			Project Management Objectives
		14-2 What methods can be used for selecting and evaluating information systems projects and aligning them with the firm’s business goals?
			Management Structure for Information Systems Projects
			Linking Systems Projects to the Business Plan
			Portfolio Analysis
			Scoring Models
		14-3 How can firms assess the business value of information systems?
			Information System Costs and Benefits
			Capital Budgeting for Information Systems
			Limitations of Financial Models
		14-4 What are the principal risk factors in information systems projects, and how can they be managed?
			Dimensions of Project Risk
			Change Management and the Concept of Implementation
			Controlling Risk Factors
			Designing for the Organization
			Project Management Software Tools
		Interactive Session | Management ConocoPhillips Implements a New System for Access Control
		14-5 How will MIS help my career?
			The Company
		Interactive Session | Technology Arup Moves Project Management to the Cloud
			Position Description
			Job Requirements
			Interview Questions
			Author Tips
		Review Summary
		Key Terms
		Review Questions
		Discussion Questions
		Hands-On MIS Projects
		Collaboration and Teamwork Project
		Case Study: Pennsylvania’s Unemployment Compensation Modernization System: Unfinished Business
		References:
	Chapter 15 Managing Global Systems
		Opening Case: New Systems Help Eli Lilly Standardize as a Global Company
		15-1 What major factors are driving the internationalization of business?
			Developing an International Information Systems Architecture
			The Global Environment: Business Drivers and Challenges
			State of the Art
		15-2 What are the alternative strategies for developing global businesses?
			Global Strategies and Business Organization
			Global Systems to Fit the Strategy
			Reorganizing the Business
		15-3 What are the challenges posed by global information systems and management solutions for these challenges?
			A Typical Scenario: Disorganization on a Global Scale
			Global Systems Strategy
			The Management Solution: Implementation
		15-4 What are the issues and technical alternatives to be considered when developing international information systems?
			Computing Platforms and Systems Integration
			Connectivity
			Software Localization
		15-5 How will MIS help my career?
			The Company
		Interactive Session | Technology The Global Internet Goes Multimedia
		Interactive Session | Management AbbVie Builds a Global Systems Infrastructure
		Review Summary
		Key Terms
		Review Questions
		Discussion Questions
		Hands-On MIS Projects
		Collaboration and Teamwork Project
		Case Study: E-Commerce in China: Opportunities and Obstacles
		References:
Glossary
Indexes
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