Management Information Systems - Managing the Digital Firm, 12th Edition

Cover......Page 1
Title Page......Page 6
Copyright Page......Page 7
Contents......Page 10
Preface......Page 26
ACKNOWLEDGEMENTS......Page 36
Part One: Organizations, Management, and the Networked Enterprise......Page 38
 Chapter 1 Information Systems in Global Business Today......Page 39
  Opening Case: The New Yankee Stadium Looks to the Future......Page 40
  1.1 The Role of Information Systems in Business Today......Page 42
  Interactive Session: Management: MIS in Your Pocket......Page 46
  1.2 Perspectives on Information Systems......Page 52
  Interactive Session: Technology: UPS Competes Globally with Information Technology......Page 59
  1.3 Contemporary Approaches to Information Systems......Page 65
  1.4 Hands-on MIS Projects......Page 68
  Learning Track Modules: How Much Does IT Matter?; Information Systems and Your Career, The Emerging Mobile Digital Platform......Page 69
  Review Summary......Page 70
  Review Questions......Page 71
  Collaboration and Teamwork: Creating a Web Site for Team Collaboration......Page 72
  Case Study: What’s the Buzz on Smart Grids?......Page 73
 Chapter 2 Global E-Business and Collaboration......Page 77
  Opening Case: America’s Cup 2010: USA Wins with Information Technology......Page 78
  2.1 Business Processes and Information Systems......Page 80
  2.2 Types of Business Information Systems......Page 82
  Interactive Session: Organizations: Domino’s Sizzles with Pizza Tracker......Page 89
  2.3 Systems for Collaboration and Teamwork......Page 92
  Interactive Session: Management: Virtual Meetings: Smart Management......Page 99
  2.4 The Information Systems Function in Business......Page 105
  2.5 Hands-on MIS Projects......Page 107
  Review Summary......Page 109
  Review Questions......Page 110
  Collaboration and Teamwork: Describing Management Decisions and Systems......Page 111
  Case Study: Collaboration and Innovation at Procter & Gamble......Page 112
 Chapter 3 Information Systems, Organizations, and Strategy......Page 115
  Opening Case: Verizon or AT&T—Which Company Has the Best Digital Strategy?......Page 116
  3.1 Organizations and Information Systems......Page 118
  3.2 How Information Systems Impact Organizations and Business Firms......Page 126
  3.3 Using Information Systems to Achieve Competitive Advantage......Page 131
  Interactive Session: Organizations: How Much Do Credit Card Companies Know About You?......Page 137
  Interactive Session: Management: Is the iPad a Disruptive Technology?......Page 140
  3.4 Using Systems for Competitive Advantage: Management Issues......Page 148
  3.5 Hands-on MIS Projects......Page 150
  Review Summary......Page 152
  Review Questions......Page 153
  Collaboration and Teamwork: Identifying Opportunities for Strategic Information Systems......Page 154
  Case Study: Will TV Succumb to the Internet?......Page 155
 Chapter 4 Ethical and Social Issues in Information Systems......Page 157
  Opening Case: Behavioral Targeting And Your Privacy: You’re the Target......Page 158
  4.1 Understanding Ethical and Social Issues Related to Systems......Page 160
  4.2 Ethics in an Information Society......Page 166
  4.3 The Moral Dimensions of Information Systems......Page 168
  Interactive Session: Organizations: The Perils of Texting......Page 184
  Interactive Session: Technology: Too Much Technology......Page 188
  4.4 Hands-on MIS Projects......Page 190
  Key Terms......Page 192
  Collaboration and Teamwork: Developing a Corporate Ethics Code......Page 193
  Case Study: When Radiation Therapy Kills......Page 194
Part Two: Information Technology Infrastructure......Page 198
 Chapter 5 IT Infrastructure and Emerging Technologies......Page 199
  Opening Case: BART Speeds Up with a New IT Infrastructure......Page 200
  5.1 IT Infrastructure......Page 202
  5.2 Infrastructure Components......Page 212
  Interactive Session: Technology: New to the Touch......Page 215
  5.3 Contemporary Hardware Platform Trends......Page 218
  Interactive Session: Organizations: Is Green Computing Good for Business?......Page 223
  5.4 Contemporary Software Platform Trends......Page 224
  5.5 Management Issues......Page 231
  5.6 Hands-on MIS Projects......Page 235
  Review Summary......Page 237
  Key Terms......Page 238
  Collaboration and Teamwork: Evaluating Server Operating Systems......Page 239
  Case Study: Salesforce.com: Cloud Services Go Mainstream......Page 240
 Chapter 6 Foundations of Business Intelligence: Databases and Information Management......Page 243
  Opening Case: RR Donnelley Tries to Master Its Data......Page 244
  6.1 Organizing Data in a Traditional File Environment......Page 246
  6.2 The Database Approach to Data Management......Page 249
  6.3 Using Databases to Improve Business Performance and Decision Making......Page 258
  Interactive Session: Technology: What Can Businesses Learn from Text Mining?......Page 264
  6.4 Managing Data Resources......Page 267
  Interactive Session: Organizations: Credit Bureau Errors—Big People Problems......Page 269
  6.5 Hands-on MIS Projects......Page 271
  Learning Track Modules: Database Design, Normalization, and Entity-Relationship Diagramming; Introduction to SQL; Hierarchical and Network Data Models......Page 273
  Review Summary......Page 274
  Key Terms......Page 275
  Collaboration and Teamwork: Identifying Entities and Attributes in an Online Database......Page 276
  Case Study: The Terror Watch List Database’s Troubles Continue......Page 277
 Chapter 7 Telecommunications, the Internet, and Wireless Technology......Page 281
  Opening Case: Hyundai Heavy Industries Creates a Wireless Shipyard......Page 282
  7.1 Telecommunications and Networking in Today’s Business World......Page 284
  7.2 Communications Networks......Page 289
  7.3 The Global Internet......Page 294
  Interactive Session: Organizations: The Battle Over Net Neutrality......Page 299
  Interactive Session: Management: Monitoring Employees on Networks: Unethical or Good Business?......Page 303
  7.4 The Wireless Revolution......Page 312
  7.5 Hands-on MIS Projects......Page 319
  Learning Track Modules: Computing and Communications Services Provided by Commercial Communications Vendors; Broadband Network Services and Technologies; Cellular System Generations; Wireless Applications for CRM, SCM, and Healthcare; Web 2.0......Page 320
  Review Summary......Page 321
  Key Terms......Page 322
  Collaboration and Teamwork: Evaluating Smartphones......Page 323
  Case Study: Google, Apple, and Microsoft Struggle for Your Internet Experience......Page 324
 Chapter 8 Securing Information Systems......Page 327
  Opening Case: You’re On Facebook? Watch Out!......Page 328
  8.1 System Vulnerability and Abuse......Page 330
  Interactive Session: Management: When Antivirus Software Cripples Your Computers......Page 341
  8.2 Business Value of Security and Control......Page 342
  8.3 Establishing a Framework for Security and Control......Page 345
  8.4 Technologies and Tools for Protecting Information Resources......Page 349
  Interactive Session: Technology: How Secure Is the Cloud?......Page 358
  8.5 Hands-on MIS Projects......Page 360
  Learning Track Modules: The Booming Job Market in IT Security; The Sarbanes- Oxley Act; Computer Forensics; General and Application Controls for Information Systems; Management Challenges of Security and Control......Page 362
  Key Terms......Page 363
  Review Questions......Page 364
  Collaboration and Teamwork: Evaluating Security Software Tools......Page 365
  Case Study: Are We Ready for Cyberwarfare?......Page 366
Part Three: Key System Applications for the Digital Age......Page 370
 Chapter 9 Achieving Operational Excellence and Customer Intimacy: Enterprise Applications......Page 371
  Opening Case: Cannondale Learns to Manage a Global Supply Chain......Page 372
  9.1 Enterprise Systems......Page 374
  9.2 Supply Chain Management Systems......Page 377
  Interactive Session: Organizations: Southwest Airlines Takes Off with Better Supply Chain Management......Page 382
  9.3 Customer Relationship Management Systems......Page 386
  9.4 Enterprise Applications: New Opportunities and Challenges......Page 392
  Interactive Session: Technology: Enterprise Applications Move to the Cloud......Page 395
  9.5 Hands-on MIS Projects......Page 398
  Review Summary......Page 400
  Review Questions......Page 401
  Collaboration and Teamwork: Analyzing Enterprise Application Vendors......Page 402
  Case Study: Border States Industries Fuels Rapid Growth with ERP......Page 403
 Chapter 10 E-Commerce: Digital Markets, Digital Goods......Page 407
  Opening Case: 4Food: Burgers Go Social......Page 408
  10.1 E-commerce and the Internet......Page 410
  10.2 E-commerce: Business and Technology......Page 418
  Interactive Session: Organizations: Twitter Searches for a Business Model......Page 422
  Interactive Session: Management: Facebook: Managing Your Privacy for Their Profit......Page 427
  10.3 The Mobile Digital Platform and Mobile E-commerce......Page 436
  10.4 Building an E-commerce Web Site......Page 438
  10.5 Hands-on MIS......Page 442
  Review Summary......Page 444
  Review Questions......Page 445
  Collaboration and Teamwork: Performing a Competitive Analysis of E-Commerce Sites......Page 446
  Case Study: Amazon vs. Walmart: Which Giant Will Dominate E-commerce?......Page 447
 Chapter 11 Managing Knowledge......Page 451
  Opening Case: Canadian Tire Keeps the Wheels Rolling With Knowledge Management Systems......Page 452
  11.1 The Knowledge Management Landscape......Page 454
  11.2 Enterprise-Wide Knowledge Management Systems......Page 459
  11.3 Knowledge Work Systems......Page 463
  Interactive Session: Technology: Augmented Reality: Reality Gets Better......Page 466
  11.4 Intelligent Techniques......Page 468
  Interactive Session: Organizations: The Flash Crash: Machines Gone Wild?......Page 476
  11.5 Hands-on MIS Projects......Page 480
  Learning Track Module: Challenges of Knowledge Management Systems......Page 481
  Review Summary......Page 482
  Review Questions......Page 483
  Collaboration and Teamwork: Rating Enterprise Content Management Systems......Page 484
  Case Study: San Francisco Public Utilities Commission Preserves Expertise with Better Knowledge Management......Page 485
 Chapter 12 Enhancing Decision Making......Page 489
  Opening Case: What to Sell? What Price to Charge? Ask the Data......Page 490
  12.1 Decision Making and Information Systems......Page 492
  12.2 Business Intelligence in the Enterprise......Page 498
  Interactive Session: Organizations: Data-Driven Schools......Page 506
  12.3 Business Intelligence Constituencies......Page 508
  Interactive Session: Management: Piloting Valero with Real-time Management......Page 513
  12.4 Hands-on MIS Projects......Page 515
  Review Summary......Page 516
  Key Terms......Page 517
  Collaboration and Teamwork: Designing a University GDSS......Page 518
  Case Study: Does CompStat Reduce Crime?......Page 519
Part Four: Building and Managing Systems......Page 522
 Chapter 13 Building Information Systems......Page 523
  Opening Case: CIMB Group Redesigns Its Account Opening Process......Page 524
  13.1 Systems as Planned Organizational Change......Page 526
  13.2 Overview of Systems Development......Page 531
  Interactive Session: Organizations: Can Business Process Management Make a Difference?......Page 532
  13.3 Alternative Systems-Building Approaches......Page 543
  Interactive Session: Technology: Zimbra Zooms Ahead with OneView......Page 549
  13.4 Application Development for the Digital Firm......Page 550
  13.5 Hands-on MIS Projects......Page 553
  Learning Track Modules: Unified Modeling Language (UML); A Primer on Business Process Design and Documentation......Page 555
  Review Summary......Page 556
  Review Questions......Page 557
  Collaboration and Teamwork: Preparing Web Site Design Specifications......Page 558
  Case Study: Are Electronic Medical Records a Cure for Health Care?......Page 559
 Chapter 14 Managing Projects......Page 563
  Opening Case: Coca-Cola: “Opening Happiness” with a New Project Management System......Page 564
  14.1 The Importance of Project Management......Page 566
  14.2 Selecting Projects......Page 568
  14.3 Establishing the Business Value of Information Systems......Page 573
  14.4 Managing Project Risk......Page 576
  Interactive Session: Organizations: DTS Systems Scores with Scrum and Application Lifecycle Management......Page 584
  Interactive Session: Management: Motorola Turns to Project Portfolio Management......Page 587
  14.5 Hands-on MIS Projects......Page 589
  Learning Track Modules: Capital Budgeting Methods for Information System Investments; Information Technology Investments and Productivity; Enterprise Analysis (Business Systems Planning)......Page 590
  Key Terms......Page 591
  Collaboration and Teamwork: Identifying Implementation Problems......Page 592
  Case Study: JetBlue and WestJet: A Tale of Two IS Projects......Page 593
 Chapter 15 Managing Global Systems......Page 595
  Opening Case: 3M: Sticky Film and Scratchy Things That Sell Around the World......Page 596
  15.1 The Growth of International Information Systems......Page 598
  15.2 Organizing International Information Systems......Page 604
  15.3 Managing Global Systems......Page 607
  Interactive Session: Management: Fonterra: Managing the World’s Milk Trade......Page 612
  15.4 Technology Issues and Opportunities for Global Value Chains......Page 613
  Interactive Session: Organizations: How Cell Phones Support Economic Development......Page 617
  15.5 Hands-on MIS......Page 619
  Key Terms......Page 621
  Collaboration and Teamwork: Identifying Technologies for Global Business Strategies......Page 622
  Case Study: WR Grace Consolidates Its General Ledger System......Page 623
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Photo and Screen Shot Credits......Page 656
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