Management in physical therapy practices

TitlePage
Copyright
Dedication
PREFACE
REVIEWERS
CONTENTS
Section 1 CONTEMPORARY ISSUES IN HEALTHCARE MANAGEMENT
	Chapter 1 Becoming a Healthcare Manager
		Management Opportunities
		Novice Physical Therapists as Managers
		Health Leadership Competency Model (HLCM)
		Transitioning From Patient Care to Management
		Managers in Large Healthcare Organizations
		Management in Other Healthcare Settings
		People Management Skills
		Other Contemporary People Management Issues
		Executive Managers in Healthcare
		The Future of Physical Therapists as Managers
		Conclusions
	Chapter 2 Managers and Leaders in Contemporary Healthcare Organizations
		Introduction
		An Organizational Continuum
		Leaders and Managers
		Followers
		What Do Leaders Do?
		Who Are Leaders?
		Who Is a Manager?
		What Do Managers Do?
		Organizational Culture
		Organizational Socialization
		Conclusions
	Chapter 3 Healthcare Organizations
		Introduction
		The Healthcare Challenge
		Meeting the Challenge
		Accountable Care Organizations
		Patient-Centered Medical Homes
		U.S. Healthcare Complexity: The Players
		More Complexity: Public and Private Healthcare Organizations
		Even More Complexity: Executives, Physicians, and Boards
		Boards of Directors
		Healthcare Organizational Ethics
		Access, Quality, and Costs
		Conclusions
	Chapter 4 Introduction to Healthcare as a Unique Insurance Based Business
		Introduction
		Patients’ Perspective
		Employers’ and Employees’ Perspective
		Workers’ Compensation
		Providers’ Perspective
		Insurers’ Perspective
		Government-Supported Healthcare Insurance
		Federal Entitlement Programs
		The Uninsured and Underinsured
		The Future
		Conclusions
Section 2 RESPONSIBILITIES OF THE HEALTHCARE MANAGER
	Chapter 5 Responsibilities for Vision, Mission, and Goal Setting
		Overview
		Visions
		Mission Statements
		Broader Healthcare Mission Statements
		Value Statements
		Goal Setting
		A Manager’s Responsibility
	Chapter 6 Responsibilities for Policies and Procedures
		Overview
		Usefulness of Policies and Procedures
		Basic Principles of Policies and Procedures
		Preparing Policies and Procedures
		Policies
		Procedures
		Other Organizational Documents
		A Manager’s Responsibility
	Chapter 7 Marketing Responsibilities
		Overview
		One View of Marketing
		Inbound Marketing
		Outbound Marketing
		Social Marketing
		A Manager’s Responsibility
	Chapter 8 Staffing Responsibilities in Healthcare
		Overview
		Staff Mix
		Job Descriptions
		Compensation and Benefits Costs
		Staff Recruitment
		Hiring
		Productivity
		Evaluation of Staff Performance
		Staff Development
		Employment Law and Related Issues
		Managerial Responsibilities
	Chapter 9 Responsibilities for Patient Care
		Overview
		Managing Professionals
		Utilization Management and Case Management
		Quality Care in Healthcare Organizations
		Patient Satisfaction
		Patients’ Rights and Responsibilities
		A Manager’s Responsibility
	Chapter 10 Fiscal Responsibilities
		Overview
		Assets, Liabilities, and Net Worth
		Costs
		Revenue (Income)
		Reimbursement Challenges
		Other Financial Considerations
		Budgets
		Other Financial Tools
		A Manager’s Responsibility
	Chapter 11 Risk Management, Legal, and Ethical Responsibilities
		Overview
		Hazard Risks
		Market Risks
		Reputation Risks
		Operations Risks
		Human Capital Risks
		Identifying Risks
		Analyzing Risks
		Legal Responsibilities of Managers*
		Duties of Organizations*
		Ethical Responsibilities of Managers
		A Manager’s Responsibility
	Chapter 12 Communication Responsibilities
		Overview
		Oral Communications
		Written Communication
		Overcoming Communication Hurdles
		Communication and Health Literacy
		A Manager’s Responsibility
Section 3 MANAGEMENT IN SPECIFIC HEALTHCARE SETTINGS
	Chapter 13 Management Issues in Long-Term Care
		Overview of Long-Term Care
		Skilled Nursing Facilities (SNFs)
		Nursing Home Regulations and Quality Management
		Unique Features of Physical Therapy Practice in Skilled Nursing Facilities
		The Care Team in Skilled Nursing Facilities
		Physical Therapists and Certified Nursing Assistants (CNAs)
		Physical Therapists and Family Education
		Overview of Management in Long-Term Care
		Management Responsibilities
		Conclusions
	Chapter 14 Management Issues in Outpatient Centers
		Overview of Outpatient Physical Therapy
		Licensure, Certification, Regulation, and Accreditation
		Contemporary Outpatient Issues
		Unique Features of Physical Therapy Practice in Outpatient Settings
		Overview of Management in Outpatient Centers
		Managerial Responsibilities
		Conclusions
	Chapter 15 Management Issues in School-Based Services
		Overview of School-Based Rehabilitation Services
		The Individuals With Disabilities Education Act (IDEA) and the Individuals With Disabilities Education Improvement Act (IDEIA)
		The Individualized Education Plan
		Other Legislation Affecting Special Education
		Unique Features of School-Based Physical Therapy Practice
		Management of School-Based Physical Therapy
		Management Responsibilities
		Conclusions
	Chapter 16 Management Issues in Home-Care Organizations
		Overview of Home Care
		Types of Home Care
		The Family and Home Care
		Home Care and Public Policy
		Licensure, Certification, Regulation, and Accreditation
		Hospice and Rehabilitation
		Unique Features of Physical Therapy Practice in Home Care
		Overview of Management in Home Care
		Management Responsibilities
		Conclusions
	Chapter 17 Management Issues in Hospitals and Health Systems
		Brief Overview of Hospitals and Health Systems
		Selected Issues in Inpatient Hospital Care
		Licensure, Certification, Regulation, and Accreditation
		Workforce Issues in Hospitals and Hospital Systems
		Inpatient Acute Care and Physical Therapy
		Contemporary Hospital Management and Physical Therapy
		Management Responsibilities
		Conclusions
Appendix 1 A BRIEF HISTORY OF ORGANIZATIONS, LEADERSHIP, AND MANAGEMENT
Appendix 2 GUIDELINES FOR PREPARING PROGRAM PROPOSALS, FEASIBILITY STUDIES, AND BUSINESS PLANS
Index