Management , Eighth Edition

Front Cover......Page 1
Title Page......Page 4
Copyright......Page 5
Contents......Page 23
PART 1 INTRODUCTION TO MANAGEMENT......Page 36
Manager’s Challenge......Page 38
The Definition of Management......Page 40
The Four Management Functions......Page 41
Organizational Performance......Page 43
Management Skills......Page 44
Management Types......Page 46
What Is It Like to Be a Manager?......Page 49
Managing in Small Businesses and Nonprofit Organizations......Page 56
Management and the New Workplace......Page 58
Manager’s Solution......Page 62
Discussion Questions......Page 63
Management in Practice: Experiential Exercise......Page 64
Case for Critical Analysis......Page 65
Endnotes......Page 66
Manager’s Challenge......Page 70
Management and Organization......Page 71
Classical Perspective......Page 73
Humanistic Perspective......Page 79
Management Science Perspective......Page 83
Recent Historical Trends......Page 85
Innovative Management Thinking for Turbulent Times......Page 87
Manager’s Solution......Page 92
Discussion Questions......Page 93
Management in Practice: Ethical Dilemma......Page 94
Endnotes......Page 95
CONTINUING CASE......Page 99
PART 2 THE ENVIRONMENT OF MANAGEMENT......Page 102
Manager’s Challenge......Page 104
The External Environment......Page 105
The Organization–Environment Relationship......Page 114
The Internal Environment: Corporate Culture......Page 118
Environment and Culture......Page 122
Shaping Corporate Culture for Innovative Response......Page 125
Manager’s Solution......Page 129
Discussion Questions......Page 130
Management in Practice: Experiential Exercise......Page 131
Case for Critical Analysis......Page 132
Endnotes......Page 133
Manager’s Challenge......Page 138
A Borderless World......Page 139
Getting Started Internationally......Page 141
The International Business Environment......Page 146
The Economic Environment......Page 147
The Legal-Political Environment......Page 149
The Sociocultural Environment......Page 150
International Trade Alliances......Page 155
Multinational Corporations......Page 159
Managing in a Global Environment......Page 160
Manager’s Solution......Page 163
Discussion Questions......Page 164
Management in Practice: Experiential Exercise......Page 165
Case for Critical Analysis......Page 166
Endnotes......Page 167
Manager’s Challenge......Page 172
What Is Managerial Ethics?......Page 173
Criteria for Ethical Decision Making......Page 175
Factors Affecting Ethical Choices......Page 177
What Is Social Responsibility?......Page 183
Organizational Stakeholders......Page 184
The Ethic of Sustainability and the Natural Environment......Page 186
Evaluating Corporate Social Responsibility......Page 188
Managing Company Ethics and Social Responsibility......Page 190
Ethical Challenges in Turbulent Times......Page 195
Manager’s Solution......Page 198
Management in Practice: Experiential Exercise Ethical Work Climates......Page 199
Case for Critical Analysis......Page 200
Endnotes......Page 201
Manager’s Challenge......Page 206
What Is Entrepreneurship?......Page 207
Entrepreneurship and the Environment......Page 208
Who Are Entrepreneurs?......Page 214
Social Entrepreneurship: An Innovative Approach to Small Business......Page 218
Launching an Entrepreneurial Start-Up......Page 219
Managing a Growing Business......Page 227
Manager’s Solution......Page 230
Discussion Questions......Page 231
Management in Practice: Ethical Dilemma......Page 232
Case for Critical Analysis......Page 233
Endnotes......Page 234
CONTINUING CASE......Page 237
PART 3 PLANNING......Page 240
Manager’s Challenge......Page 242
Overview of Goals and Plans......Page 243
Purposes of Goals and Plans......Page 244
Goals in Organizations......Page 246
Criteria for Effective Goals......Page 250
Planning Types......Page 252
Planning in a Turbulent Environment......Page 256
Planning for High Performance......Page 259
Manager’s Solution......Page 263
Discussion Questions......Page 264
Management in Practice: Ethical Dilemma......Page 265
Case for Critical Analysis......Page 266
Endnotes......Page 267
Manager’s Challenge......Page 270
Thinking Strategically......Page 271
The Strategic Management Process......Page 279
Formulating Corporate-Level Strategy......Page 282
Formulating Business-Level Strategy......Page 284
Formulating Functional-Level Strategy......Page 290
Strategy Implementation and Control......Page 291
Implementation During Turbulent Times......Page 295
Manager’s Solution......Page 296
Discussion Questions......Page 297
Management in Practice: Ethical Dilemma......Page 298
Case for Critical Analysis......Page 299
Endnotes......Page 300
Manager’s Challenge......Page 304
Types of Decisions and Problems......Page 305
Decision-Making Models......Page 308
Decision-Making Steps......Page 314
Personal Decision Framework......Page 319
Increasing Participation in Decision Making......Page 321
Discussion Questions......Page 328
Management in Practice: Experiential Exercise......Page 329
Management in Practice: Ethical Dilemma......Page 330
Case for Critical Analysis......Page 331
Endnotes......Page 332
CONTINUING CASE......Page 335
PART 4 ORGANIZING......Page 338
Manager’s Challenge......Page 340
Organizing the Vertical Structure......Page 341
Departmentalization......Page 347
Organizing for Horizontal Coordination......Page 359
Factors Shaping Structure......Page 364
Manager’s Solution......Page 371
Discussion Questions......Page 372
Management in Practice: Experiential Exercise......Page 373
Cases for Critical Analysis......Page 374
Endnotes......Page 375
Manager’s Challenge......Page 380
Changing Things: New Products and Technologies......Page 381
Changing People and Culture......Page 390
Model of Planned Organizational Change......Page 395
Implementing Change......Page 398
Manager’s Solution......Page 404
Management in Practice: Experiential Exercise......Page 405
Management in Practice: Ethical Dilemma......Page 406
Endnotes......Page 407
Manager’s Challenge......Page 412
The Strategic Role of Human Resource Management......Page 413
Environmental Influences on HRM......Page 414
The Changing Nature of Careers......Page 418
Attracting an Effective Workforce......Page 422
Developing an Effective Workforce......Page 432
Maintaining an Effective Workforce......Page 437
Manager’s Solution......Page 440
Discussion Questions......Page 441
Management in Practice: Ethical Dilemma......Page 442
Case for Critical Analysis......Page 443
Endnotes......Page 444
Manager’s Challenge......Page 448
Valuing Diversity......Page 450
The Changing Workplace......Page 453
Current Debates About Affirmative Action......Page 457
The Glass Ceiling......Page 458
Current Responses to Diversity......Page 461
Defining New Relationships in Organizations......Page 467
Global Diversity......Page 468
Diversity in a Turbulent World......Page 471
Manager’s Solution......Page 473
Management in Practice: Experiential Exercise......Page 474
Management in Practice: Ethical Dilemma......Page 475
Case for Critical Analysis......Page 476
Endnotes......Page 477
CONTINUING CASE......Page 481
PART 5 LEADING......Page 484
Manager’s Challenge......Page 486
Attitudes......Page 487
Perception......Page 493
Personality and Behavior......Page 496
Learning......Page 506
Stress and Stress Management......Page 509
Manager’s Solution......Page 512
Discussion Questions......Page 513
Management in Practice: Experiential Exercise......Page 514
Case for Critical Analysis......Page 517
Endnotes......Page 518
Manager’s Challenge......Page 522
Leadership for Contemporary Times......Page 523
Leadership Versus Management......Page 526
Leadership Traits......Page 527
Behavioral Approaches......Page 528
Contingency Approaches......Page 531
Leading Change......Page 538
Power and Influence......Page 541
Enduring Leadership Approaches......Page 544
Manager’s Solution......Page 546
Management in Practice: Experiential Exercise......Page 547
Management in Practice: Ethical Dilemma......Page 548
Case for Critical Analysis......Page 549
Endnotes......Page 550
Manager’s Challenge......Page 554
The Concept of Motivation......Page 555
Foundations of Motivation......Page 557
Content Perspectives on Motivation......Page 558
Process Perspectives on Motivation......Page 563
Reinforcement Perspective on Motivation......Page 568
Job Design for Motivation......Page 572
Innovative Ideas for Motivating......Page 576
Manager’s Solution......Page 581
Discussion Questions......Page 582
Management in Practice: Experiential Exercise......Page 583
Case for Critical Analysis......Page 584
Endnotes......Page 585
Manager’s Challenge......Page 590
Communication and the Manager’s Job......Page 591
Communicating Among People......Page 594
Organizational Communication......Page 601
Communicating During Turbulent Times......Page 610
Managing Organizational Communication......Page 613
Manager’s Solution......Page 617
Management in Practice: Experiential Exercise......Page 618
Management in Practice: Ethical Dilemma......Page 619
Case for Critical Analysis......Page 620
Endnotes......Page 621
Manager’s Challenge......Page 626
Teams at Work......Page 627
Types of Teams......Page 629
Team Characteristics......Page 635
Team Processes......Page 638
Managing Team Conflict......Page 644
Work Team Effectiveness......Page 650
Manager’s Solution......Page 652
Management in Practice: Experiential Exercise......Page 653
Management in Practice: Ethical Dilemma......Page 654
Case for Critical Analysis......Page 655
Endnotes......Page 656
CONTINUING CASE......Page 659
PART 6 CONTROLLING......Page 662
Manager’s Challenge......Page 664
The Meaning of Control......Page 665
Organizational Control Focus......Page 666
Feedback Control Model......Page 669
Financial Control......Page 673
The Changing Philosophy of Control......Page 676
Total Quality Management......Page 679
Trends in Quality and Financial Control......Page 683
Innovative Control Systems for Turbulent Times......Page 685
Manager’s Solution......Page 690
Discussion Questions......Page 691
Management in Practice: Ethical Dilemma......Page 692
Case for Critical Analysis......Page 693
Endnotes......Page 694
Manager’s Challenge......Page 698
Information Technology Has Changed Everything......Page 699
The Evolving World of Information Technology......Page 703
Types of Information Systems......Page 704
The Internet and E-business......Page 709
Manager’s Solution......Page 721
Management in Practice: Experiential Exercise......Page 722
Management in Practice: Ethical Dilemma......Page 723
Case for Critical Analysis......Page 724
Endnotes......Page 725
Manager’s Challenge......Page 728
The Organization as a Value Chain......Page 729
Designing Operations Management Systems......Page 734
Inventory Management......Page 744
Lean Manufacturing and Productivity......Page 749
Discussion Questions......Page 753
Management in Practice: Ethical Dilemma......Page 754
Case for Critical Analysis......Page 755
Endnotes......Page 756
CONTINUING CASE......Page 759
Appendix: Video Case Library......Page 761
Glossary......Page 811
Indexes......Page 824