Management Consultancy: A Handbook of Best Practice

Cover......Page 1
Preliminaries......Page 4
Contents......Page 6
Foreword......Page 14
Preface......Page 20
Part 1:  Management consultancy today......Page 24
1 The management consultancy industry......Page 26
2 Professionalism and ethics......Page 54
Part 2: The consulting process......Page 74
3 Consultancy in a changing world......Page 76
4 The client-consultant relationship......Page 89
5 The entry phase......Page 109
6 Data collection and diagnosis......Page 128
7 Presenting advice and solutions......Page 148
8 Implementation......Page 160
Part 3: Managing the business of management consultancy......Page 190
9 Consultancy marketing strategies and tactics......Page 192
10 Finance and control issues......Page 219
11 Managing human resources......Page 243
Part 4: Change management......Page 264
12 Managing organizational change......Page 266
13 The role of the management consultant in the change management process......Page 284
Part 5: Concept and tools......Page 302
14 Strategy formulation models......Page 304
15 Techniques, methods and models of consulting......Page 333
16 The impact of IT on consultancy practice......Page 350
Part 6: Different fields of consulting activity......Page 368
17 Small and medium-sized firms......Page 370
18 Consulting in the public sector......Page 392
19 Large corporations......Page 407
20 Management consultancy for voluntary organizations......Page 430
21 Consulting internationally......Page 447
22 The role of the internal consultant......Page 455
Part 7: Looking forward to the next century......Page 470
23 Challenges and prospects: a SWOT analysis of the consultancy industry as it approaches the millennium......Page 472
Index......Page 482