Management Basics for Information Professionals

Cover
Title Page
Copyright Page
CONTENTS
List of Illustrations
Preface
PART I. Background
	1. Introduction
		What Is Management?
		Organizational Skill Sets
		You as a Future Manager
		Public and Nonprofit Sectors
		Key Points to Remember
		References
	2. Organizational Issues
		Formal Organizations
		Public and Nonprofit Sector Organizations
		Environment and the Organization
		Environmental Scanning
		Forecasting
		Organizational Culture
		People Friendly Organizations
		Key Points to Remember
		References
	3. Legal Issues
		Establishing a Library
		Libraries, Users, Safety, and the Law
		Tort Law and Liability
		Malpractice and Librarians
		Library Services and the Law
		User Privacy
		Contracts and Licenses
		Copyright
		Documentation
		Key Points to Remember
		References
	4. Leadership
		What Is Leadership?
		Leadership Theories
		Emotional Intelligence
		Developing Leadership Skills
		E-Leadership
		E-Team Issues
		Key Points to Remember
		References
	5. Ethics
		Ethics Do Matter
		Standards, Values, and Codes
		ALA Code of Ethics
		Key Points to Remember
		References
PART II. Managerial Functions
	6. Accountability, Authority, Power, and Delegation
		Power
		Influence
		Authority
		Delegation and Organizational Structure
		Duty and Responsibility
		Accountability
		Governance
		Key Points to Remember
		References
	7. Vision, Mission, and Planning
		Mission Statements
		Vision Statements
		Value Statements
		Planning Process
		SWOT Analysis
		Types of Plans
		Strategic Planning
		Scenario Planning
		Who Should Plan?
		Value of Planning
		Key Points to Remember
		References
	8. Assessment, Quality Control, and Operations
		Assessment and Accountability
		What Is Quality?
		Assessment Tools
		Local Data Collection
		Quality Control
		Project Management
		Key Points to Remember
		References
	9. Decision Making
		Decision Making Environment
		Types of Decisions
		Rational Decision Making
		Problem Solving and Rational Decision Making
		Group Decision Making and Accountability
		Decision Aids
		Key Points to Remember
		References
	10. Change Management
		Nature of Change
		Change Process Models
		Resistance to Change
		Implementing Change
		Stress and the Organization
		Innovation and Libraries
		Key Points to Remember
		References
	11. Communication
		Communication Process
		Organizational Communication
		Written and Oral Communication
		Listening
		Nonverbal Communication
		Legitimacy of Communication
		Key Points to Remember
		References
	12. Advocacy and Marketing
		Marketing
		Marketing Process
		Branding
		Public Relations
		Advocacy
		Key Points to Remember
		References
PART III. Managing People
	13. Staffing
		Staffing and the Law
		Staffing Process
		The New Hire
		Developing and Retaining Staff
		Performance Appraisal
		Corrective Action
		Grievances
		Collective Bargaining and Merit Systems
		Volunteers
		Key Points to Remember
		References
	14. Enhancing Performance
		Organizational Development
		Learning Organizations
		Training and Development
		Staff Development Day
		Team Building
		Libraries and Teams
		Key Points to Remember
		References
	15. Managing Diversity
		Defining Diversity
		How Do You View Cultural Diversity?
		Managerial Responsibility
		Individual Responsibility
		Role of Professional Associations
		Planning for Diversity
		Library Governance and Diversity
		Diversity Program and Staff
		Social Justice and Diversity
		Providing Service to a Diverse Community
		Key Points to Remember
		References
	16. Motivating Staff
		Motivation Theories
		Motivation in Practice
		Encouragement and Recognition
		Key Points to Remember
		References
PART IV. Managing Things
	17. Managing Money
		Budget as a Control Device
		Budget Cycle
		Preparation
		Defending the Request
		Budget Types
		Accounting Systems
		Fund Accounting
		Audits and Auditors
		Budget Reports
		Key Points to Remember
		References
	18. Generating Income
		Revenue Sources
		Fundraising Process
		Seeking Grants
		Key Points to Remember
		References
	19. Managing Technology
		Staff and User Training
		Technology Planning
		Controlling Technology Costs
		Physical Security
		Intellectual Security
		Cloud Computing
		Social Media
		Collaboration
		Key Points to Remember
		References
	20. Managing Facilities
		Library as Place
		Managing the Facility
		Housekeeping Matters
		Risk Management
		Health, Safety, and Security
		Emergency and Disaster Management
		Sustainability
		Planning for New Space
		Key Points to Remember
		References
PART V. Managing Yourself and Your Career
	21. Other Managerial Skills
		Collaborating, Conflict Management, and Negotiation
		Meeting Management
		Time Management
		Self-Management Skills
		Professional Presentations and Publications
		References
	22. Creating Your Career
		Career Planning Process
		Marketing Yourself
		Flexible Ways of Working
		Career Breaks
		Moving Forward
		References
About the Authors
Index