Management

Cover......Page 1
Title......Page 2
Statement......Page 3
Copyright......Page 4
Dedication......Page 5
About the Author......Page 7
Brief Contents......Page 9
Contents......Page 11
Preface......Page 17
 Ch 1: Learning Outcomes......Page 32
 Ch 1: Introduction......Page 33
 Management Competencies for Today’s World......Page 34
 The Basic Functions of Management......Page 37
 Organizational Performance......Page 40
 Management Skills......Page 42
 Management Types......Page 46
 What Is a Manager’s Job Really Like?......Page 49
 Managing in Small Businesses and Nonprofit Organizations......Page 59
 Ch 1: Discussion Questions......Page 60
 Ch 1: Apply Your Skills: Experiential Exercise......Page 61
 Ch 1: Apply Your Skills: Ethical Dilemma......Page 62
 Ch 1: Apply Your Skills: Case for Critical Analysis......Page 63
 Ch 1: Endnotes......Page 64
 Ch 2: Learning Outcomes......Page 68
 Ch 2: Introduction......Page 69
 The Historical Struggle......Page 70
 Classical Perspective......Page 73
 Humanistic Perspective......Page 78
 Management Science......Page 84
 Recent Historical Trends......Page 86
 Innovative Management Thinking Into the Future......Page 88
 Ch 2: Apply Your Skills: Experiential Exercise......Page 94
 Ch 2: Apply Your Skills: Ethical Dilemma......Page 95
 Ch 2: Apply Your Skills: Case for Critical Analysis......Page 96
 Ch 2: Endnotes......Page 97
 Ch 3: Learning Outcomes......Page 104
 Ch 3: Introduction......Page 105
 The External Environment......Page 106
 The Organization–Environment Relationship......Page 115
 The Internal Environment: Corporate Culture......Page 119
 Types of Culture......Page 124
 Shaping Corporate Culture for Innovative Response......Page 127
 Ch 3: Apply Your Skills: Experiential Exercise......Page 131
 Ch 3: Apply Your Skills: Ethical Dilemma......Page 132
 Ch 3: Apply Your Skills: Case for Critical Analysis......Page 133
 Ch 3: Endnotes......Page 134
 Ch 4: Learning Outcomes......Page 140
 Ch 4: Introduction......Page 141
 A Borderless World......Page 142
 The Changing International Landscape......Page 146
 Multinational Corporations......Page 149
 Getting Started Internationally......Page 153
 The International Business Environment......Page 157
 The Economic Environment......Page 158
 The Legal-Political Environment......Page 161
 The Sociocultural Environment......Page 162
 International Trade Alliances......Page 168
 Ch 4: Discussion Questions......Page 170
 Ch 4: Apply Your Skills: Experiential Exercise......Page 171
 Ch 4: Apply Your Skills: Ethical Dilemma......Page 172
 Ch 4: Apply Your Skills: Case for Critical Analysis......Page 173
 Ch 4: Endnotes......Page 174
 Ch 5: Learning Outcomes......Page 180
 Ch 5: Introduction......Page 181
 What Is Managerial Ethics?......Page 182
 Ethical Dilemmas: What Would You Do?......Page 186
 Frameworks for Ethical Decision Making......Page 187
 The Individual Manager and Ethical Choices......Page 189
 What Is Corporate Social Responsibility?......Page 192
 Evaluating Corporate Social Responsibility......Page 197
 Managing Company Ethics and Social Responsibility......Page 199
 Ch 5: Apply Your Skills: Experiential Exercise......Page 204
 Ch 5: Apply Your Skills: Ethical Dilemma......Page 205
 Ch 5: Apply Your Skills: Case for Critical Analysis......Page 206
 Ch 5: Endnotes......Page 207
 Ch 6: Learning Outcomes......Page 212
 Ch 6: Introduction......Page 213
 What Is Entrepreneurship?......Page 214
 Impact of Entrepreneurial Companies......Page 215
 Who Are Entrepreneurs?......Page 218
 Social Entrepreneurship......Page 223
 Launching an Entrepreneurial Start-Up......Page 224
 Ch 6: Apply Your Skills: Experiential Exercise......Page 236
 Ch 6: Apply Your Skills: Ethical Dilemma......Page 237
 Ch 6: Apply Your Skills: Case for Critical Analysis......Page 238
 Ch 6: Endnotes......Page 239
 Ch 7: Learning Outcomes......Page 246
 Ch 7: Introduction......Page 247
 Goal Setting and Planning Overview......Page 248
 Goal Setting in Organizations......Page 251
 Operational Planning......Page 258
 Benefits and Limitations of Planning......Page 263
 Planning for a Turbulent Environment......Page 264
 Innovative Approaches to Planning......Page 268
 Ch 7: Discussion Questions......Page 271
 Ch 7: Apply Your Skills: Ethical Dilemma......Page 272
 Ch 7: Apply Your Skills: Case for Critical Analysis......Page 273
 Ch 7: Endnotes......Page 274
 Ch 8: Learning Outcomes......Page 278
 Thinking Strategically......Page 280
 What Is Strategic Management?......Page 282
 The Strategic Management Process......Page 286
 Formulating Corporate-Level Strategy......Page 291
 Formulating Business-Level Strategy......Page 294
 Global Strategy......Page 299
 Strategy Execution......Page 302
 Ch 8: Discussion Questions......Page 305
 Ch 8: Apply Your Skills: Small Group Breakout......Page 306
 Ch 8: Apply Your Skills: Case for Critical Analysis......Page 307
 Ch 8: Endnotes......Page 308
 Ch 9: Learning Outcomes......Page 312
 Ch 9: Introduction......Page 313
 Types of Decisions and Problems......Page 314
 Decision-Making Models......Page 319
 Decision-Making Steps......Page 325
 Personal Decision Framework......Page 330
 Why Do Managers Make Bad Decisions?......Page 332
 Innovative Decision Making......Page 335
 Ch 9: Apply Your Skills: Experiential Exercise......Page 339
 Ch 9: Apply Your Skills: Small Group Breakout......Page 340
 Ch 9: Apply Your Skills: Case for Critical Analysis......Page 341
 Ch 9: On the Job Video Cases......Page 342
 Ch 9: Endnotes......Page 343
 Ch 10: Learning Outcomes......Page 350
 Ch 10: Introduction......Page 351
 Organizing the Vertical Structure......Page 352
 Departmentalization......Page 361
 Organizing for Horizontal Coordination......Page 374
 Factors Shaping Structure......Page 379
 Ch 10: Apply Your Skills: Experiential Exercise......Page 384
 Ch 10: Apply Your Skills: Ethical Dilemma......Page 385
 Ch 10: On the Job Video Cases......Page 386
 Ch 10: Endnotes......Page 387
 Ch 11: Learning Outcomes......Page 392
 Ch 11: Introduction......Page 393
 Innovation and the Changing Workplace......Page 394
 Changing Things: New Products and Technologies......Page 398
 Changing People and Culture......Page 410
 Implementing Change......Page 415
 Ch 11: Discussion Questions......Page 418
 Ch 11: Apply Your Skills: Small Group Breakout......Page 419
 Ch 11: Apply Your Skills: Ethical Dilemma......Page 420
 Ch 11: On the Job Video Cases......Page 421
 Ch 11: Endnotes......Page 422
 Ch 12: Learning Outcomes......Page 428
 Ch 12: Introduction......Page 429
 The Strategic Role of HRM Is to Drive Organizational Performance......Page 430
 The Impact of Federal Legislation on HRM......Page 434
 The Changing Nature of Careers......Page 436
 Finding the Right People......Page 440
 Developing Talent......Page 449
 Maintaining an Effective Workforce......Page 454
 Ch 12: Apply Your Skills: Experiential Exercise......Page 458
 Ch 12: Apply Your Skills: Ethical Dilemma......Page 459
 Ch 12: Apply Your Skills: Case for Critical Analysis......Page 460
 Ch 12: Endnotes......Page 461
 Ch 13: Learning Outcomes......Page 466
 Ch 13: Introduction......Page 467
 Diversity in the Workplace......Page 469
 Managing Diversity......Page 473
 Factors Shaping Personal Bias......Page 477
 Factors Affecting Women’s Careers......Page 481
 Diversity Initiatives and Programs......Page 485
 Ch 13: Apply Your Skills: Experiential Exercise......Page 490
 Ch 13: Apply Your Skills: Small Group Breakout......Page 491
 Ch 13: Apply Your Skills: Ethical Dilemma......Page 492
 Ch 13: Apply Your Skills: Case for Critical Analysis......Page 493
 Ch 13: Endnotes......Page 494
 Ch 14: Learning Outcomes......Page 500
 Ch 14: Introduction......Page 501
 Understanding Yourself and Others......Page 502
 Job Satisfaction and Trust......Page 505
 Perception and Attributions......Page 507
 Personality and Behavior......Page 510
 Emotions......Page 518
 Managing Yourself......Page 522
 Stress and Stress Management......Page 524
 Ch 14: Discussion Questions......Page 529
 Ch 14: Apply Your Skills: Experiential Exercise......Page 530
 Ch 14: Apply Your Skills: Ethical Dilemma......Page 532
 Ch 14: Apply Your Skills: Case for Critical Analysis......Page 533
 Ch 14: Endnotes......Page 534
 Ch 15: Learning Outcomes......Page 540
 Ch 15: Introduction......Page 541
 The Nature of Leadership......Page 542
 Contemporary Leadership......Page 543
 From Management to Leadership......Page 549
 Leadership Traits......Page 551
 Behavioral Approaches......Page 552
 Contingency Approaches......Page 554
 Charismatic and Transformational Leadership......Page 559
 Followership......Page 562
 Power and Influence......Page 566
 Ch 15: Discussion Questions......Page 570
 Ch 15: Apply Your Skills: Small Group Breakout......Page 571
 Ch 15: Apply Your Skills: Case for Critical Analysis......Page 572
 Ch 15: On the Job Video Cases......Page 573
 Ch 15: Endnotes......Page 574
 Ch 16: Learning Outcomes......Page 580
 Ch 16: Introduction......Page 581
 Intrinsic and Extrinsic Rewards......Page 582
 Content Perspectives on Motivation......Page 585
 Process Perspectives on Motivation......Page 592
 Reinforcement Perspective on Motivation......Page 597
 Job Design for Motivation......Page 600
 Innovative Ideas for Motivating......Page 603
 Ch 16: Discussion Questions......Page 607
 Ch 16: Apply Your Skills: Experiential Exercise......Page 608
 Ch 16: Apply Your Skills: Ethical Dilemma......Page 609
 Ch 16: Apply Your Skills: Case for Critical Analysis......Page 610
 Ch 16: Endnotes......Page 611
 Ch 17: Learning Outcomes......Page 616
 Ch 17: Introduction......Page 617
 Communication Is the Manager’s Job......Page 618
 Communicating Among People......Page 621
 Workplace Communication......Page 632
 Ch 17: Discussion Questions......Page 641
 Ch 17: Apply Your Skills: Experiential Exercise......Page 642
 Ch 17: Apply Your Skills: Ethical Dilemma......Page 643
 Ch 17: Apply Your Skills: Case for Critical Analysis......Page 644
 Ch 17: Endnotes......Page 645
 Ch 18: Learning Outcomes......Page 650
 Ch 18: Introduction......Page 651
 The Value of Teams......Page 652
 The Personal Dilemma of Teamwork......Page 658
 Model of Team Effectiveness......Page 660
 Virtual Teams......Page 661
 Team Characteristics......Page 664
 Team Processes......Page 668
 Managing Team Conflict......Page 672
 Ch 18: Apply Your Skills: Experiential Exercise......Page 677
 Ch 18: Apply Your Skills: Ethical Dilemma......Page 678
 Ch 18: Apply Your Skills: Case for Critical Analysis......Page 679
 Ch 18: Endnotes......Page 680
 Ch 19: Learning Outcomes......Page 688
 Ch 19: Introduction......Page 689
 The Meaning of Control......Page 690
 Feedback Control Model......Page 691
 The Changing Philosophy of Control......Page 697
 Total Quality Management......Page 702
 Budgetary Control......Page 707
 Financial Control......Page 709
 Trends in Quality and Financial Control......Page 714
 Ch 19: Apply Your Skills: Experiential Exercise......Page 716
 Ch 19: Apply Your Skills: Ethical Dilemma......Page 717
 Ch 19: Apply Your Skills: Case for Critical Analysis......Page 718
 Ch 19: On the Job Video Cases......Page 719
 Ch 19: Endnotes......Page 720
Appendix: Managing the Value Chain, Web 2.0, and E-Business......Page 727
Glossary......Page 747
Name Index......Page 761
Company Index......Page 779
Subject Index......Page 784