Making sense of change management : a complete guide to the models, tools, and techniques of organizational change, 3rd edition

Contents......Page 7
Acknowledgements......Page 11
Introduction......Page 13
WHO THIS BOOK IS AIMED AT......Page 14
THE BASIC CONTENT OF THE BOOK......Page 15
WHY EXPLORE DIFFERENT APPROACHES TO CHANGE?......Page 16
OVERVIEW OF STRUCTURE......Page 18
MESSAGE TO READERS......Page 21
Part One The underpinning theory......Page 23
INTRODUCTION......Page 26
LEARNING AND THE PROCESS OF CHANGE......Page 28
THE BEHAVIOURAL APPROACH TO CHANGE......Page 34
THE COGNITIVE APPROACH TO CHANGE......Page 40
THE PSYCHODYNAMIC APPROACH TO CHANGE......Page 48
THE HUMANISTIC SYCHOLOGY APPROACH 
TO CHANGE......Page 57
PERSONALITY AND CHANGE......Page 68
MANAGING CHANGE IN SELF AND OTHERS......Page 70
SUMMARY AND CONCLUSIONS......Page 78
INTRODUCTION......Page 81
WHAT IS A GROUP AND WHEN IS IT A TEAM?......Page 82
WHY WE NEED TEAMS......Page 84
THE TYPES OF ORGANIZATIONAL TEAMS......Page 85
HOW TO IMPROVE TEAM EFFECTIVENESS......Page 94
WHAT TEAM CHANGE LOOKS LIKE......Page 97
THE LEADERSHIP ISSUES IN TEAM CHANGE......Page 103
HOW INDIVIDUALS AFFECT TEAM DYNAMICS......Page 107
HOW WELL TEAMS INITIATE AND ADAPT TO ORGANIZATIONAL CHANGE......Page 113
SUMMARY AND CONCLUSIONS......Page 117
03 Organizational change......Page 119
HOW ORGANIZATIONS REALLY WORK......Page 120
MODELS OF AND APPROACHES TO ORGANIZATIONAL CHANGE......Page 131
SUMMARY AND CONCLUSIONS......Page 159
INTRODUCTION......Page 163
VISIONARY LEADERSHIP......Page 168
ROLES THAT LEADERS PLAY......Page 178
LEADERSHIP STYLES, QUALITIES AND SKILLS......Page 186
DIFFERENT LEADERSHIP FOR DIFFERENT PHASES OF CHANGE......Page 196
THE IMPORTANCE OF SELF-KNOWLEDGE AND 
INNER RESOURCES......Page 204
SUMMARY AND CONCLUSIONS......Page 209
INTRODUCTION......Page 213
MODELS OF CHANGE AGENCY......Page 214
THE CONSULTING PROCESS......Page 217
CHANGE AGENT TOOLS AND FRAMEWORKS......Page 227
COMPETENCIES OF THE CHANGE AGENT......Page 238
DEEPER ASPECTS OF BEING A CHANGE AGENT......Page 245
SUMMARY AND CONCLUSIONS......Page 264
Part Two The applications......Page 267
STRATEGIC CHANGE PROCESS......Page 268
OVERVIEW OF STRUCTURE......Page 270
06 Restructuring......Page 273
REASONS FOR RESTRUCTURING......Page 275
THE RESTRUCTURING PROCESS......Page 276
RESTRUCTURING FROM AN INDIVIDUAL CHANGE PERSPECTIVE: THE SPECIAL CASE OF REDUNDANCY......Page 297
ENABLING TEAMS TO ADDRESS ORGANIZATIONAL CHANGE......Page 302
CONCLUSION......Page 308
07 Mergers and acquisitions......Page 309
THE PURPOSE OF MERGER 
AND ACQUISITION ACTIVITY......Page 310
LESSONS FROM RESEARCH INTO SUCCESSFUL AND UNSUCCESSFUL MERGERS AND ACQUISITIONS......Page 316
APPLYING THE CHANGE THEORY: GUIDELINES FOR LEADERS......Page 331
SUMMARY......Page 344
08 Cultural change......Page 346
GUIDELINES FOR ACHIEVING SUCCESSFUL CULTURAL CHANGE......Page 350
CASE STUDY ONE: ALIGNING THE ORGANIZATION......Page 353
CASE STUDY TWO: REBRANDING THE ORGANIZATION......Page 360
CASE STUDY THREE: CREATING AN EMPLOYER BRAND......Page 368
09 IT-based process change......Page 374
STRATEGY AND IT......Page 377
THE ROLE OF IT MANAGEMENT......Page 381
THE NEED FOR IT CHANGE MANAGERS......Page 385
ACHIEVING PROCESS CHANGE......Page 390
CHANGING THE INFORMATION CULTURE......Page 397
NEW RULES FOR A NEW AGE......Page 400
SUMMARY AND CONCLUSIONS......Page 401
Part Three Emerging inquiries......Page 403
INTRODUCTION......Page 405
WHEN IS CHANGE COMPLEX?......Page 406
UNDERSTANDING HOW COMPLEXITY SCIENCE APPLIES TO ORGANIZATIONAL CHANGE......Page 407
TOOLS THAT SUPPORT COMPLEX CHANGE......Page 417
THE ROLE OF LEADERS IN COMPLEX CHANGE......Page 423
SUMMARY AND CONCLUSIONS......Page 426
INTRODUCTION......Page 428
THE IMPACT OF UNCERTAINTY ON OUR WORKING LIVES......Page 430
New organizational forms and ways of doing business......Page 436
New careers and the need for ‘managing oneself’......Page 440
DECISION MAKING IN AN UNCERTAIN WORLD......Page 442
SKILLS AND TOOLS TO SUPPORT LEADING CHANGE THROUGH UNCERTAINTY......Page 454
SUMMARY AND CONCLUSIONS......Page 464
Conclusion......Page 467
HOW TO GET IN TOUCH WITH THE AUTHORS 
OF THIS BOOK......Page 468
References......Page 469
Index......Page 483