Logistics & supply chain management

Cover......Page 1
Title Page......Page 6
Copyright Page......Page 7
About the author......Page 9
Contents......Page 10
Preface......Page 14
Publisher’s acknowledgements......Page 15
Chapter 1 Logistics, the supply chain and competitive strategy......Page 16
 Supply chain management is a wider concept than logistics......Page 17
 Competitive advantage......Page 19
 The supply chain becomes the value chain......Page 25
 The mission of logistics management......Page 26
 The supply chain and competitive performance......Page 28
 The changing competitive environment......Page 29
Chapter 2 Delivering customer value......Page 42
 The marketing and logistics interface......Page 43
 Delivering customer value......Page 44
 What is customer service?......Page 46
 The impact of out-of-stock......Page 48
 Customer service and customer retention......Page 51
 Market-driven supply chains......Page 54
 Defining customer service objectives......Page 58
 Setting customer service priorities......Page 62
 Setting service standards......Page 66
Chapter 3 Going to market......Page 72
 Distribution channels are value delivery systems......Page 73
 Innovation in the distribution channel......Page 76
 The omni-channel revolution......Page 79
 Omni-channel retailing......Page 81
Chapter 4 Measuring logistics costs and performance......Page 84
 Logistics and the bottom line......Page 85
 Logistics and shareholder value......Page 88
 Logistics cost analysis......Page 93
 The concept of total cost analysis......Page 94
 Understanding the cost-to-serve......Page 97
 Customer profitability analysis......Page 99
 Direct product profitability......Page 105
 Cost drivers and activity-based costing......Page 106
 The lead-time gap......Page 110
 Improving visibility of demand......Page 112
 The supply chain fulcrum......Page 114
 Demand management and planning......Page 116
 Collaborative planning, forecasting and replenishment......Page 121
Chapter 6 Creating the responsive supply chain......Page 126
 Using the volume/variability matrix......Page 130
 Product ‘push’ versus demand ‘pull’......Page 132
 The Japanese philosophy......Page 137
 The agile supply chain......Page 138
 The foundations of agility......Page 141
 A routemap to responsiveness......Page 145
 Time-based competition......Page 150
 The concept of lead-time......Page 154
 Logistics pipeline management......Page 158
 Reducing logistics lead-time......Page 162
Chapter 8 The synchronous supply chain......Page 170
 The extended enterprise and the virtual supply chain......Page 171
 The role of information in the virtual supply chain......Page 173
 Laying the foundations for synchronisation......Page 176
 ‘Quick response’ logistics......Page 178
 Production strategies for QR......Page 181
 Logistics systems dynamics......Page 182
Chapter 9 Complexity and the supply chain......Page 188
 The sources of supply chain complexity......Page 189
 Product design and supply chain complexity......Page 195
 Mastering complexity......Page 196
Chapter 10 Managing the global pipeline......Page 200
 The trend towards globalisation in the supply chain......Page 202
 Gaining visibility in the global pipeline......Page 207
 Organising for global logistics......Page 209
 Thinking global, acting local......Page 214
 The future of global sourcing......Page 215
 What is a service?......Page 218
 Buying performance......Page 219
 The trend to ‘servitisation’......Page 220
 The critical role of capacity......Page 222
 Service supply chain processes......Page 225
 Managing the service supply chain......Page 227
Chapter 12 Managing risk in the supply chain......Page 230
 Why are supply chains more vulnerable?......Page 231
 Understanding the supply chain risk profile......Page 234
 Managing supply chain risk......Page 239
 Achieving supply chain resilience......Page 247
Chapter 13 The era of network competition......Page 252
 The new organisational paradigm......Page 253
 Collaboration and trust in the supply chain......Page 255
 Reducing costs through collaborative working......Page 258
 ‘Co-opetition’ – co-operating with competitors......Page 260
 Managing the supply chain as a network......Page 261
 Supply chain orchestration......Page 262
 From 3PL to 4PL™......Page 264
 The last word......Page 265
Chapter 14 Overcoming the barriers to supply chain integration......Page 268
 The problems with conventional organisations......Page 269
 Developing the logistics organisation......Page 273
 Logistics as the vehicle for change......Page 277
 Benchmarking......Page 278
 The triple bottom line......Page 284
 Greenhouse gases and the supply chain......Page 286
 Reducing the transport-intensity of supply chains......Page 288
 Beyond the carbon footprint......Page 289
 Reduce, re-use, re-cycle......Page 292
 The impact of congestion......Page 294
Chapter 16 The supply chain of the future......Page 298
 Emerging mega-trends......Page 299
 Shifting centres of gravity......Page 300
 Supply chain governance and compliance......Page 301
 The need for adaptability......Page 302
 Seeking structural flexibility......Page 303
 Waste in the supply chain......Page 306
 The New Industrial Revolution......Page 307
 Seven major business transformations......Page 309
 The implications for tomorrow’s logistics managers......Page 311
Index......Page 316