Listening As Work In Primary Care

Cover ......Page 1
Title Page ......Page 2
Copyright Page ......Page 3
Table of Contents ......Page 4
Foreword ......Page 6
Preface ......Page 7
Acknowledgements ......Page 11
About the Author ......Page 13
How to Use This Book ......Page 12
Introduction ......Page 16
Section 1: Choices in Listening ......Page 30
 1: The Importance of Listening......Page 32
 2: Choosing to Listen......Page 44
 3: Choosing Not to Listen......Page 50
Section 2: Listening Work and Relationships......Page 62
 4: Cumulative Listening and Relationships......Page 64
 5: Pastoral Work in Primary Care......Page 74
 6: Holding Work: Description......Page 82
 7: Holding Work: Discussion......Page 94
Section 3: Boundaries and Self in Listening Work......Page 108
 8: Listening Work and Organisational Boundaries......Page 110
 9: Listening Work and Interpersonal Boundaries......Page 120
 10: Work and Self: Boundaries......Page 130
 11: Work and Self: Adequacy and Sincerity......Page 138
 12: Listening as Work in Primary Care......Page 146
Postscript: ‘I Just Listened’......Page 170
Epilogue ......Page 174
Appendix I: Methodology......Page 176
Appendix II:Communication Skills......Page 177
Appendix III: Further Reading......Page 185
Index ......Page 186