Listening : processes, functions and competency

Content: AcknowledgementsPrefacePART I. LISTENING AS A COGNITIVE PROCESSChapter 1: Introduction & OverviewCase Study 1.1: Getting to Know Our StudentsIntroductionListening Is FundamentalThe Importance of Listening CompetencyListening Takes Time (Literally)Defining ListeningModels of ListeningSpeech Communication ModelsCognitive ModelsSpeech Science ModelsCurrent Listening ModelsThe Listening MATERRS ModelWorthington Fitch-Hauser Model of Listening: Listening MATERRSMental StimulusAwarenessTranslationEvaluationRecallRespondingStaying Connected (and Motivated)Overview of the TextKey ConceptsDiscussion QuestionsListening ActivitiesAdditional ReadingsChapter 2: Listening: Types and CompetenciesCase Study 2.1: Listening Is Hard to DoListening as a Critical Communication Competency Listening CompetencyTypes of ListeningDiscriminative ListeningComprehensive ListeningCritical ListeningCase Study 2.2: Distinguishing Facts from OpinionAppreciative ListeningTherapeutic ListeningEmpathtic ListeningCase Study 2.3: A Feeling TouchLevels of ListeningCase Study 2.4: Nolvia's FrustrationSummaryKey ConceptsDiscussion QuestionsListening ActivitiesChapter 3: Listening & Information ProcessingCase Study 3.1: Carter's DilemmaReceiving and Processing InformationSchemas and Information ProcessingSchemas and AttendingSchemas and PerceivingSchemas and MemorySchema and ListeningSummaryKey ConceptsDiscussion QuestionsListening ActivitiesAdditional ReadingsChapter 4: Individual Differences in Learning ProcessesCase Study 4.1: TroublesWhy Study Individual Differences? Exploring Personality TraitsPersonality States versus TraitsPersonality TypeExtraversion or IntroversionSensing or IntuitingThinking or FeelingJudgment or PerceptionListening Styles as Habitual ListeningListening Styles Profile Revised (LSP-R)32Listening Styles as a Situational DemandEmpathyActive-empathetic ListeningSociabilityConversational SensitivityEmotional IntelligenceCommunication ApprehensionCognitive ComplexitySummaryKey ConceptsDiscussion QuestionsListening ActivitiesAdditional ReadingsChapter 5: Listening in a Mediated WorldCase Study 5.1: What do you mean I'm not listening to you?Noise SensitivityMediated Social InteractionsMobile DevicesCase Study 5.2: How to succeed in business?Media Supported MultitaskingThe Multitasking BrainThe Downsides to Switch-taskingWhy do we switch-task?The ExceptionsStrategies to Reduce Switch-tasking Computers, Television & MusicComputer Mediated CommunicationCase Study 5.3: The InterviewTelevisionMusicListening, Learning, and TechnologySummaryKey ConceptsDiscussion QuestionsListening ActivitiesPART II. LISTENING AS A SOCIAL FUNCTIONChapter 6: Listening in the Conversational ContextCase Study 6.1: Stressed OutConversations and InteractionGrice's MaximsDefining ConversationConversation as CocreationsCase Study 6.2: Cocreating ConversationConversational VariablesIndividual DifferencesAccommodationConversational ContextSelf-verificationStorytelling and IdentitySocial SupportDirective and Nondirective Social SupportCase Study 6.3: Listening for ToneAdditional Attributes of Social SupportCase Study 6.4: A Long DayIdentifying Negative Social SupportProblem and Emotion-focused SupportMeeting Social Support NeedsConflictHandling Angry PeopleConflict and CultureSummaryKey ConceptsDiscussion QuestionsListening ActivitiesAdditional ReadingsChapter 7: Listening and Relationship Building: The Family ContextCase Study 7.1: All in the FamilyListening in RelationshipsWhy Study Listening in Families?Family Communication FeaturesFamily Orientation SchemasFamily TalksConfirmationSelf-disclosureThe Role of Family StoriesEstablishing Family Schemas and ScriptsParents as Communication TeachersLearning Conversational RulesLearning Social SupportLearning Problem SolvingLearning to Manage EmotionsMolding Children's Listening BehaviorsWhy Parents "Don't Listen"Parent-Child ConflictSibling RelationshipsCommunicating with Older AdultsSummaryKey ConceptsDiscussion QuestionsListening ActivitiesAdditional ReadingsChapter 8: Listening and Relationship Building: Friends and RomanceCase Study 8.1: What Makes a Relationship?Making and Becoming FriendsEarly Friendships-Early and Middle ChildhoodCase Study 8.2: Ben's StoryAdolescent FriendshipsAdult FriendshipsFriendships and Mediated CommunicationBuilding FriendshipsListening in Intimate RelationshipsDating/Initiating Romantic RelationshipsDeveloping and Maintaining Romantic RelationshipsCommitted CouplesMarital SatisfactionCouples in ConflictListening Responses to ConflictCommunication PatternsCulture and CommitmentSummaryKey ConceptsDiscussion QuestionsListening ActivitiesAdditional ReadingsPART III. LISTENING AS A CRITICAL PROFESSIONAL COMPETENCYChapter 9: Listening in Context: EducationCase Study 9.1: Classroom ListeningIntroductionAcademic ListeningIndividual Differences in the Learning ExperienceRelevancyLearning StyleEmotional IntelligenceCommunication and Individual Receiver ApprehensionTeaching Goals and MethodsListening and the Educational "Audience"Communicating Interpersonally: Teachers and StudentsCommunicating in the ClassroomListening and Taking NotesCulture and DiversityGenderSocioeconomic DifferencesCulture and EthnicitySpecial Challenges for Nonnative SpeakersSummaryKey ConceptsDiscussion QuestionsListening ActivitiesAdditional ReadingsChapter 10: Listening in Context: OrganizationsCase Study 10.1: Cultural Differences and Organizational ListeningUnderstanding OrganizationsPurpose and MissionOrganizational CultureOrganizational ClimateOrganizational Social SupportLeadershipThe Listening OrganizationThe Learning (Listening) OrganizationOrganization Structure and ChangeListening and Organizational ConflictCase Study 10.2: When Corporate Cultures CollideEmployee RelationsCustomer SatisfactionFailure to ListenBecoming a Listening OrganizationSummaryKey ConceptsDiscussion QuestionsListening ActivitiesAdditional Readingsã  Chapter 11: Listening and Health: Psychological and Physical RealitiesCase Study 11.1: The Physician's OfficeThe Importance of Health CommunicationListening and Psychological Well-beingElements of Reflective ListeningListening and Physical Well-beingFactors Affecting Patient-Provider InteractionsNature of the VisitPatient SexCase Study 11.2: Deena's StoryImpact of CultureAgeCase Study 11.3: Helping NanaWhat You Can Do as a PatientEnhancing CommunicationProvider Communication and ListeningCase Study 11.4: NaMii's StoryFactors Influencing ProvidersPatient Outcomes: Satisfaction and ComplianceTips for Health Workers & VolunteersSummaryKey ConceptsDiscussion QuestionsListening ActivitiesAdditional ReadingsChapter 12: Listening in Legal ContextsCase Study 12.1: Shooting at Merc's Department StoreCase Study 12.2: To Catch a VandalPublic Safety OfficialsLaw Enforcement OfficersCase Study 12.3: Office InvasionCrisis NegotiationAttorney-Client CommunicationAdvice for AttorneysAdvice for ClientsListening Challenges of the JuryThe Jury as AudienceListening and Voir DireCourtroom ContextOpening StatementsTestimonyCase Study 12.4: Silicon Breast ImplantClosing ArgumentsJury DeliberationsAlternative Dispute ResolutionTypes of DisputesListening and ADRMediationCase Study 12.5: Kathryn & Indigo's ProblemSummaryKey ConceptsDiscussion QuestionsListening ActivitiesAdditional Readingsã  ã  PART IV. LISTENING: NEW FRONTIERSChapter 13: Transforming Listening: Future DirectionsCase Study 13.1: Looking Back. Looking Forward.Functional Magnetic Resonance ImagingThe Musical BrainEffects of Listening to MusicAural Architecture (and more)Listening and TechnologyExploring Listening and ConversationsExploring Listening and EducationConcluding ThoughtsIs it Listening?SummaryKey ConceptsDiscussion QuestionsListening ActivitiesAdditional Readings