Library Evaluation: A Casebook and Can-Do Guide

Contents......Page 6
Figures/Tables/Appendixes......Page 14
Preface......Page 16
Introduction......Page 20
Environmental Impact: The Systems Approach......Page 27
Ranganathan's Five Laws......Page 28
Characteristics of Evaluation......Page 29
The Evaluation Action Plan......Page 30
Resources......Page 36
Effective Organizations......Page 37
The Subjective Character of Organizational Effectiveness......Page 38
Criteria for Effectiveness at the Organizational Level......Page 39
Models of Effectiveness......Page 40
Goal Model......Page 41
Critical or Crucial Constituencies Model......Page 43
Resource Model......Page 44
Natural or Open Systems Model......Page 45
Customer Service Model......Page 46
Summary......Page 47
Resources......Page 48
Method @ A Glance: Total Quality Management......Page 50
Case @ A Glance: Implementing Total Quality Management......Page 51
Impetus......Page 52
Preparatory Activities and Preliminary Decisions......Page 54
The Steps to Implementation: Trust Z Training Z Teams Z Tools Z Targets......Page 55
Findings......Page 61
Actions......Page 64
Work or Life Issues......Page 65
Resources......Page 66
Method @ A Glance: Focus Groups......Page 68
Case @ A Glance: Conducting Focus Groups......Page 69
Advantages of Focus Groups......Page 70
Use of Focus Groups......Page 71
Process Model......Page 72
Moderator Selection......Page 73
Question Formulation......Page 74
Participant Selection......Page 75
Focus Group Sessions......Page 76
Report Generation......Page 77
Resources......Page 78
Method @ A Glance: Using Quantitative Data......Page 79
Case @ A Glance: Gathering and Presenting Comparative Data......Page 80
Impetus......Page 81
Finding Library Data......Page 82
Selecting Nonlibrary Data......Page 86
Resources......Page 87
Method @ A Glance: Standard Measures......Page 89
Case @ A Glance: Measuring Library Services......Page 90
Ohio's Public Libraries......Page 91
Impetus for the Measurement Project......Page 92
Procedure......Page 93
How DoYou Do It?......Page 98
Resources......Page 99
Reference and Other Questions......Page 101
Test Yourself Reference or Other?......Page 106
The Literature......Page 109
Evaluation......Page 110
Procedures......Page 111
Qualitative Studies......Page 112
Specific Methodologies......Page 113
Conclusion......Page 114
Resources......Page 115
Method @ A Glance: Standardized Survey......Page 117
Case @ A Glance: Using the Wisconsin—Ohio Reference Evaluation Program......Page 118
Today's Reference Environment......Page 119
Using the WOREP......Page 120
Method......Page 121
Patron Profile......Page 123
Success Levels......Page 124
Factors Associated with Less-Than-Successful Questions......Page 125
Patron and Librarian Reports of Problems......Page 127
Patron Learning......Page 128
Action......Page 130
Evaluation......Page 131
Resources......Page 132
Method @ A Glance: Unobtrusive Observation......Page 133
Case @ A Glance: Assessing Reference Behaviors with Unobtrusive Testing......Page 134
Background......Page 135
Setting......Page 136
Step 2: Libraries to Be Studied......Page 137
Step 3: Develop Evaluation Form......Page 138
Step 5: Identify and Train Proxies......Page 140
Findings......Page 141
Interpretation......Page 144
Resources......Page 145
Introduction......Page 147
Types of Collection Evaluation Techniques......Page 148
Extent......Page 149
Efficiency......Page 151
Quality......Page 152
Performance......Page 153
Effectiveness......Page 156
Resources......Page 157
Method @ A Glance: Qualitative Criteria......Page 159
Case @ A Glance: Using Qualitative Criteria to Evaluate Reference Resources......Page 160
Introduction......Page 161
Evaluation of Reference Sources......Page 162
The Reference Collection as a Whole......Page 164
Resources......Page 167
Method @ A Glance: List Checking......Page 168
Case @ A Glance: Identifying Library Policy Issues with List Checking......Page 169
Introduction: The List-Checking Approach......Page 170
Collection Development Policy......Page 171
The Lists......Page 172
Comparison of Lists......Page 173
Findings......Page 174
Rolling Stone 200......Page 175
Conclusion......Page 181
Resources......Page 182
Method @ A Glance: Citation/Reference Analysis......Page 183
Case @ A Glance: Conducting a Citation Analysis......Page 184
Art History, Scholarship, and Citation Practice......Page 185
Procedure......Page 186
Home Countries of Authors......Page 187
Date of Publication......Page 188
Subject Discipline......Page 189
Language......Page 190
Country of Publication......Page 191
Discussion, Decision Areas, and Conclusions......Page 192
Resources......Page 193
Introduction......Page 195
That Was Then......Page 196
"On the Internet, Nobody Knows You're a Dog"......Page 198
Intellectual Access......Page 199
Library User Instruction......Page 205
Network Connection......Page 207
Web Browser Software......Page 208
Conclusion......Page 209
Resources......Page 210
Method @ A Glance: Rating Scale......Page 213
Case @ A Glance: Developing Search Engine Evaluation Criteria......Page 214
Search Engine Evaluation Criteria......Page 215
General Criteria for Evaluating Search Engines......Page 216
Database Criteria......Page 217
Input Interface......Page 218
Search Capabilities......Page 219
Output and Display......Page 220
Data Sources......Page 222
Resources......Page 223
Database......Page 224
Input Interface......Page 225
Search Capabilities and Flexibility......Page 226
Output......Page 227
Overall Score......Page 228
Method @ A Glance: Guidelines......Page 229
Case @ A Glance: Creating Accessibility Guidelines for Web Page Developers......Page 230
Impetus......Page 231
Adaptive Workstations......Page 232
Standards Development at Kent State University......Page 233
Interpretation......Page 236
Resources......Page 237
The Societal Context......Page 239
The Institutional Context......Page 240
The Patron Context......Page 241
Value and Values......Page 242
Value and Quality......Page 243
Value and Quantity......Page 244
Ad Hoc/As Needed/As Required......Page 245
Internally Centered......Page 246
Authority for Decision Making......Page 247
Types of Decisions......Page 248
Resources......Page 249
B......Page 251
C......Page 252
D......Page 253
H......Page 254
K......Page 255
M......Page 256
P......Page 257
S......Page 258
T......Page 259
W......Page 260
Z......Page 261
C......Page 263
K......Page 264
O......Page 265
S......Page 266
W......Page 267