Leading Remotely: Achieving Success in a Globally Connected World

Title Page\nCopyright Page\nAbout the author\n	Mike Parkes, Chartered MCIPD\nContents\nAcknowledgements\nForeword\nChapter 1: Leading Remotely – The Fundamental Questions\n	Introduction\n	Context\n	Past success isn’t necessarily an indicator of future success\n	Engendering ownership and responsibility\n	Being inquisitive and diagnostic\n	Influencing rather than directing\n	Prioritizing and leading themselves\n	What they enjoyed doing in the past as a single-site leader isn’t necessarily a key component of the remote leadership role\nChapter 2: The Dilemmas and Behaviours Differentiating the Outstanding from the Average from the Poorer Remote Leader\n	The research\n	Direction\n	Direction\n	Achieving v. doing\n	KPIs\n	Commerciality and breadth of thinking\n	Commerciality and breadth of thinking\n	Managing performance\n	Managing performance (cont.)\n	Managing performance\n	Virtual communication\n	Virtual communication (cont.)\n	Virtual communication\n	Lack of stated purpose\n	Overly ambitious in what the leader wants to achieve\n	Problem solving and decision-making\n	Problem solving and decision-making\n	Delivery and execution\n	Delivery and execution\n	Working with directors/senior players/head office\n	Working with directors/senior players/head office\n	Working outside of their core responsibilities\n	Working outside of their core responsibilities\nChapter 3: Measuring Success\n	So, does this mean that target-setting and measurement is a waste of time?\n	Measuring success 2020\n	Choosing the right measure – why is measuring customer satisfaction misleading?\nChapter 4: Senior Leaders’ Insights – Remote Leadership in Practice\n	Stuart Dale, Chief Commercial Officer, Bakuun.com\n	Stuart’s top tips\n	Debbie Edwards, Vice President and General Manager Europe, Gap\n	Debbie’s top tips\n	Vanessa Evans, Global HR Director, Rentokil Initial\n	Vanessa’s top tips\n	Steve Finlan, Chief Executive Officer, The Wine Society\n	Steve’s top tips\n	Jon France, General Manager Operations and Property, Big W, Australia\n	Jon’s top tips\n	Mike Hawes, Senior Vice President, International Human Resources, Avis Budget Group\n	Mike’s top tips\n	Ian Herrett, former Chief Executive Officer, Bathstore\n	Ian’s top tips\n	Ravindra (Ravi) Patel, former Managing Director Middle East and Eastern Europe, Kodak\n	Ravi’s top tips\n	Sohail Shaikh, Chief Executive Officer Global Franchise, Hamleys\n	Sohail’s top tips\n	Michelle Wald, US Country Manager, Tony’s Chocolonely\n	Communication channels and ground rules\n	Michelle’s top tips\n	Senior leaders’ insights – a summary\nChapter 5: Leading Through the Coronavirus Pandemic\n	Featured leaders\n	Martyn Brett-Lee, Commercial Director, Welcome Break\n	Shona Cronley, Global Director of Talent & Engagement, Hotelbeds Group\n	Debbie Edwards, Vice President, Europe, Gap\n	Steve Finlan, Chief Executive Officer, The Wine Society\n	Mike Hawes, Senior Vice President, HR International, Avis Budget Group\n	Patrick McGillycuddy, Sales Director, Volkswagen Group UK\n	Gill Palfrey-Hill, Director of Global Talent & People Development, Specsavers\n	Anil Patel, Chief Executive Officer, Virtual Manager\n	Jeremy Phillips-Powell, Group Talent Director, Rentokil Initial\n	Richard Walgate, Director, North Division, B&Q\n	Penny Weatherup, Human Resources Director, Volkswagen Group UK\n	Axel Zeltner, Director, Deloitte Deutschland\n	Leading remote teams during the coronavirus pandemic: a summary\nChapter 6: Conclusions and Reflections\nSources\nIndex