Leadership in the Open: A New Paradigm in Emergency Management

 Content: The Rise of Social Media and Open Government Low Trust in Government  Demographic and Technological Changes  Social Media Use during Disasters  Citizen Engagement in Traditional Government Communications  Management, Administration, and Leadership  Vulnerable Leaders  Social Media: Connectivity and Conversation  Social Media: Cost Effective and Timely  Social Media: Transparency and Self-Correction  Social Media: Altruism and Advocacy  Traditional Leadership Models  Mind-set Challenges  The Rise of Open Government  A New Paradigm of Leadership  Leaders in the Open: Alicia Johnson  Endnotes   CHANGING EXPECTATIONS  Transparency  Introduction  Definition of Transparency  Types of Transparency  Erosion of Public Trust  Reasoning for Public Expectations of Transparency Transparency Leads to Increased Trust  Compliance with Open Government Laws  Methodology of Transparency: Reduction of Secrecy  Creating Space through Transparency  Specific Steps to Transparency  Leaders in the Open: Patrice Cloutier Endnotes  Instantaneous The Fundamentals of Conversation  Speed of Social Media  Social Media Amplification  Social Media Velocity  Traditional Media Validation  Beyond 24/7  Technological Changes  Digital Altruism  Dedicated Staff and Resources  Digitial Operations Center  Leaders in the Open: Todd Jasper  Endnotes   Entrepreneurism Public Administration Flaw  Consumer Choice  Definition of Entrepreneurship Big Impact versus Fear of Failure  Emergency Management Transactional Values  Embracing Failure  Trade Ideas and Leverage People  Nonstop Innovation  Entrepreneurial Characteristics In Emergency Management  Leaders in the Open: Jeff Phillips  Endnotes  THE EFFECTS OF LEADING THROUGH ENGAGED SOCIAL MEDIA: EFFICIENCY, COLLABORATION, AND MAGNIFICATION  Efficiency and Effectiveness  External Forces Affecting Efficiency  Social Media Efficiency Social Media Self-Correction Efficiency: More with Less  Efficiency: Personnel and Resource Elasticity  Efficiency: The Biology of Order  What Efficiency Is Not  Leaders in the Open: Sara Estes Cohen  Endnotes  Magnification  Social Magnification  Epidemics: How Information Spreads  Volunteerism: Traditional and Unaffiliated Volunteer Management 2.0  Emergent Groups Addressing Unique Needs Techno-Volunteers  The Challenge of Donations Management  Donations Management 2.0: Texting  Donations Management 2.0: Social Giving Moving toward Social Intelligence Crowdsourcing Intelligence  Traditional Public Education Social Education Messaging  Leaders in the Open: Sarah Waterman Endnotes   Collaboration Introduction  Characteristics of Collaboration Simultaneous Production Collaboration Creates Art  Demographic Cues to Understanding Collaboration  Public Expectations for Collaboration  Crowdsourcing for Collaboration  Emergency Management and Collaboration  Collaborative Tools: Public Adoption  Collaborative Tools: Open Source Technologies  Leaders in the Open: Scott Reuter  Endnotes  ATTITUDE AND ENGAGEMENT  Humility  Fragmented Response  Empowering Disaster Survivors  What Is Humility?  Devotion to Progress  Duality  Constructive Discontent Public Expectations of Social Knowledge  Crowd Speed Why Emergency Managers Struggle with Humility  Ego-Driven Assumptions  Servant Leadership  Rule of Three  Leaders in the Open: Hal Grieb  Endnotes  Creativity and Design  Form or Function  Creativity Improves Functionality  The Design Component of Creativity  Types of Design Intelligence  Collaborative and Interactive Creativity  Creativity Drives Epidemics  Hindrances to Creativity Facilitators of Creativity and Connectivity  Becoming Design-Minded  Developing Whole Products  Branding in Emergency Management  Leaders in the Open: Ethan Riley  Endnotes   Ethics and Character Introduction  Trends in Ethical Behavior  Beyond Emotions, Religion, or Law Societal Standards The Inspiration of Ethical Behavior  Strategic Rather than Regulatory  Whistleblower Expectations  Social Media Impact on Ethical Standards Challenges to Legal Standards of Ethics Challenges to Industrial Standards of Ethics  Emergency Management Biases Loss Aversion, Value Attribution, and Fundamental Attribution Error  Ethical Decision Making Leaders in the Open: Bill Boyd  Endnotes  INDEX