Knowledge management

Cover
Half Title
About the Author
Title
Copyright
Dedication
Preface
Organisation of the Book
Contents
1. Introduction to Knowledge Economy
	Context and Relevance of Knowledge Economy
	The Changing Landscape of the Business
	Role of Knowledge in Business Management
	Paradigm Shift in the Way Business is Done
	Knowledge Economy and Moore’s, Gilder’s, Metcalfe’s Laws
	Distinctive Character of Knowledge Economy
	Knowledge Economy Demands New Strategic Approach to Business
	Knowledge Driven Network Organisation
	Findings of the Association of Knowledge Work
	India and the Knowledge Economy: Leveraging on Strengths and Opportunities (An Extract from the World Bank Report)
	End Notes
	Questions
2. What is Knowledge?
	Data–Information–Knowledge–Business Intelligence
	Attributes of Knowledge
	Expression of Knowledge
	Human Thinking and Learning
	Tacit and Explicit Knowledge
	Knowledge: A Driver for Creativity and Innovation
	Knowledge: A Strategic Resource
	Business Benefits of Knowledge
	Tools for Knowledge Management
	End Notes
	Questions
3. Knowledge Management
	Knowledge Management
	Why Knowledge Management Now?
	Knowledge Initiative
	Knowledge Management Process
	Knowledge Management Processes
	Knowledge Development and Management Cycle
	Knowledge Networking
	Principles Behind KM Success
	Thematic Analysis of Knowledge Management
	SECI Model: Knowledge Transformation and its Dynamics
	End Notes
	Questions
4. Knowledge Management System
	Generic Model of Knowledge Management System
	Knowledge Management System: Development Cycle
	Knowledge Management System: Application Cycle
	Challenges in Developing KMS
	KMS Lifecycle
	KM System Architecture
	Knowledge Construction Architecture
	Implementation of KMS
	The Learning Concept and Knowledge Management System
	End Notes
	Questions
5. Knowledge Management: Development
	Introduction to KM
	Establish a Knowledge Strategy Framework
	Validation of Knowledge
	Validation of Knowledge Through Knowledge Models
	Knowledge Creation
	Acquisition of Knowledge
	Knowledge Acquisition Techniques (KAT)
	End Notes
	Questions
6. Knowledge Management: Application Phase
	Knowledge Transfer
	Knowledge Sharing: A Process
	Knowledge Transferring Sharing and Tools
	Codification of Knowledge
	Build Knowledge Maps
	Designing Knowledge Transfer and Sharing Strategy
	Network Structures for Knowledge Transfer
	Knowledge Asset, Intellectual Capital and Property
	Skandia Model for Measuring Intellectual Capital
	Successful Implementation of KM Initiative
	End Notes
	Questions
7. Organisation Learning and Learning Organisation
	Building a Learning Organisation
	Five Core Disciplines of a Learning Organisation
	The Concept of Learning Organisation
	Organisation Learning
	Organisation Knowledge
	Human Resource Management for KM
	Paradigm Shift in HRM Functions
	End Notes
	Questions
8. Knowledge Management: Tools and Technology
	Information and Communication Technology (ICT)
	Unified Communications Technology (UCT)
	WiMAX Technology
	Data Warehouse and Data Mining, Business Intelligence
	OLAP
	Search Engines
	Intelligent Agents
	Knowledge Portal, Knowledge Products
	Groupware Technology for Knowledge Transfer
	End Notes
	Questions
9. Case Illustrations of Knowledge Management
	Data Warehousing and Data Mining
	Knowledge Portal
	Knowledge Products
	Intelligent Agents
	Unified Communications Technology Solutions
	Business Case for Knowledge Management
	KMS Applications
	End Notes
	Questions
Knowledge Management Vocabulary
References
Index