Justice Transformation in Portugal

Foreword
Acknowledgements
Executive summary
	Summary analysis
Assessment and recommendations
	Long-term justice strategy
		Key recommendations
	User-centred services
		Key recommendations
	Use of technology
		Key recommendations
	Data strategy for the justice sector
		Key recommendations
	Procedural simplification
		Key recommendations
	Monitoring and evaluation
		Key recommendations
	Enhancing the sustainability of Tribunal + reforms
		Key recommendations
	Judicial capacity and performance
		Key recommendations
	Judicial processes and decision-making
		Key recommendations
	Judicial specialisation
		Key recommendations
	Judicial map and court capacities
		Key recommendations
	Enforcement cases
		Key recommendations
	Alternative dispute resolution mechanisms
		Key recommendations
1 Modernising justice for inclusive growth: Leaving no one behind
	Putting people at the centre of an innovative justice system
	Justice transformation for people, communities and business
		Towards people-centred justice ecosystems for the 21st century
	Notes
	References
2 Towards a smart justice system in Portugal
	Whole-of-public-sector approach to justice transformation
		Vision for justice transformation in Portugal
		Strategy for justice transformation in Portugal
			The Justiça + Próxima programme
	Towards a simpler, digital, open and innovative justice system
		Pillar 1. Simplification
		Pillar 2. Digital solutions
		Pillar 3. Fostering justice innovation
	Optimising justice service delivery
		Judicial map
		Court specialisation
		Management of the judiciary and courts
		Administrative and fiscal procedure reform
		Alternative dispute resolution
		Innovation for business-friendly justice
		Enforcement cases
	Notes
	References
3 Court transformation in focus
	Courts as frontliners for justice system transformation
	What is Tribunal +?
		Court front office and attendance model (Balcão +)
		Court back office
	Pilot project: Sintra
	Rollout of the Tribunal + project
	Notes
	References
4 Sustaining a transformed people-centred justice sector
	Evaluating and monitoring progress
		Measuring the performance of the justice sector
		Recent evolutions in court efficiency indicators
		Evaluation of the costs and benefits of Tribunal +
		Stakeholder assessments of Tribunal +
		The monitoring and evaluation framework for Justiça + Próxima
	Towards effective scaling up of Tribunal +
	Notes
	References
		Annex A. The national court system in Portugal
Annex A. The national court system in Portugal