IS Management Handbook, 8th Edition

0849315956......Page 1
Contents......Page 11
SECTION 1 ACHIEVING STRATEGIC IT ALIGNMENT......Page 23
STRATEGIC IT CAPABILITIES......Page 24
1 Assessing IT–Business Alignment......Page 29
2 IT Capabilities, Business Processes, and Impact on the Bottom Line......Page 43
3 Facilitating Transformations in IT: Lessons Learned along the Journey......Page 47
4 Strategic Information Technology Planning and the Line Manager’s Role......Page 59
5 Running Information Services as a Business......Page 69
6 Managing the IT Procurement Process......Page 95
7 Performance Metrics for IT Human Resource Alignment......Page 111
8 Is It Time for an IT Ethics Program?......Page 123
IT LEADERSHIP ROLES......Page 25
9 The CIO Role in the Era of Dislocation......Page 133
10 Leadership Development: The Role of the CIO......Page 141
11 Designing a Process-Based IT Organization......Page 147
SOURCING ALTERNATIVES......Page 26
12 Preparing for the Outsourcing Challenge......Page 157
13 Managing Information Systems Outsourcing......Page 167
14 Offshore Development: Building Relationships across International Boundaries......Page 175
15 Application Service Providers......Page 181
SECTION 2 DESIGNING AND OPERATING AN ENTERPRISE INFRASTRUCTURE......Page 191
MANAGING DISTRIBUTED COMPUTING ENVIRONMENT......Page 192
16 The New Enabling Role of the IT Infrastructure......Page 197
17 U.S. Telecommunications Today......Page 213
18 Information Everywhere......Page 235
DEVELOPING AND MAINTAINING THE NETWORKING INFRASTRUCTURE......Page 193
19 Designing and Provisioning an Enterprise Network......Page 245
20 The Promise of Mobile Internet: Personalized Services......Page 263
21 Virtual Private Networks with Quality of Service......Page 279
22 Storage Area Networks Meet Enterprise Data Networks......Page 291
DATA WAREHOUSING......Page 194
23 Data Warehousing Concepts and Strategies......Page 301
24 Data Marts: Plan Big, Build Small......Page 323
25 Data Mining: Exploring the Corporate Asset......Page 329
26 Data Conversion Fundamentals......Page 337
SECURITY AND RISK MANAGEMENT......Page 195
27 Service Level Management Links IT to the Business......Page 353
28 Information Systems Audits: What’s in It for Executives?......Page 363
29 Cost-Effective IS Security via Dynamic Prevention and Protection......Page 371
30 Reengineering the Business Continuity Planning Process......Page 383
31 Wireless Security: Here We Go Again......Page 401
32 Understanding Intrusion Detection Systems......Page 411
SECTION 3 PROVIDING APPLICATION SOLUTIONS......Page 421
NEW TOOLS AND APPLICATIONS......Page 422
33 Web Services: Extending Your Web......Page 427
34 J2EE versus .NET: An Application Development Perspective......Page 437
35 XML: Information Interchange......Page 447
36 Software Agent Orientation: A New Paradigm......Page 457
SYSTEMS DEVELOPMENT APPROACHES......Page 423
37 The Methodology Evolution: From None, to One-Size-Fits-All, to Eclectic......Page 479
38 Usability: Happier Users Mean Greater Profits......Page 487
39 UML: The Good, the Bad, and the Ugly......Page 505
40 Use Case Modeling......Page 521
41 Extreme Programming and Agile Software Development Methodologies......Page 533
42 Component-Based IS Architecture......Page 553
PROJECT MANAGEMENT......Page 424
43 Does Your Project Risk Management System Do the Job?......Page 567
44 Managing Development in the Era of Complex Systems......Page 577
45 Reducing IT Project Complexity......Page 583
SOFTWARE QUALITY ASSURANCE......Page 425
46 Software Quality Assurance Activities......Page 595
47 Six Myths about Managing Software Development......Page 603
48 Ethical Responsibility for Software Development......Page 611
SECTION 4 LEVERAGING E-BUSINESS OPPORTUNITIES......Page 621
E-BUSINESS STRATEGY AND APPLICATIONS......Page 622
49 Building an E-Business Strategy......Page 625
50 Surveying the E-Landscape: New Rules of Survival......Page 647
51 E-Procurement: Business and Technical Issues......Page 659
52 Evaluating the Options for Business-to-Business E-Commerce......Page 673
53 The Role of Corporate Intranets......Page 685
54 Integrating Web-Based Data into a Data Warehouse......Page 693
55 At Your Service: .NET Redefines the Way Systems Interact......Page 713
SECURITY AND PRIVACY ISSUES......Page 623
56 Dealing with Data Privacy Protection: An Issue for the 21st Century......Page 719
57 A Strategic Response to the Broad Spectrum of Internet Abuse......Page 737
58 World Wide Web Application Security......Page 751
SECTION 5 FACILITATING KNOWLEDGE WORK......Page 771
PROVIDING SUPPORT AND CONTROLS......Page 772
59 Improving Satisfaction with End-User Support......Page 775
60 Internet Acceptable Usage Policies......Page 783
61 Managing Risks in User Computing......Page 793
62 Reviewing User-Developed Applications......Page 803
63 Security Actions during Reduction in Workforce Efforts: What To Do When Downsizing......Page 821
SUPPORTING REMOTE WORKERS......Page 773
64 Supporting Telework: Obstacles and Solutions......Page 829
65 Virtual Teams: The Cross-Cultural Dimension......Page 841
66 When Meeting Face-to-Face Is Not the Best Option......Page 849
KNOWLEDGE MANAGEMENT......Page 774
67 Sustainable Knowledge: Success in an Information Economy......Page 857
68 Knowledge Management: Coming Up the Learning Curve......Page 865
69 Building Knowledge Management Systems......Page 879
70 Preparing for Knowledge Management: Process Mapping......Page 895
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B......Page 917
C......Page 918
D......Page 921
E......Page 923
G......Page 925
I......Page 926
L......Page 929
M......Page 930
N......Page 931
O......Page 932
P......Page 933
R......Page 935
S......Page 936
T......Page 939
U......Page 940
V......Page 941
W......Page 942
X......Page 943
Z......Page 944