iPad & iPhone Administrator's Guide: Enterprise Deployment Strategies and Security Solutions

Contents......Page 12
Acknowledgments......Page 20
Introduction......Page 22
1 Planning Your Deployment and Choosing the Right iPads and iPhones......Page 26
Understanding Why You Need to Manage the iPads and iPhones......Page 27
Avoiding Traffic Problems from Connecting the iPad and iPhone to the Network......Page 28
Minimizing Configuration and Support Problems Caused by iPads or iPhones......Page 29
Choosing the Right iPads or iPhones......Page 30
Choosing Among Different Models of iPads......Page 31
Choosing Accessories for the iPad or iPhone......Page 32
Providing Guest Internet Access for Unmanaged iPads and iPhones......Page 34
2 Activating and Setting Up iPhones and iPads......Page 36
Updating iTunes to the Latest Version......Page 37
Understanding the Software Components You Get with iTunes......Page 38
Installing iTunes for Windows with All Its Components......Page 39
Installing iTunes on Windows Without Bonjour and Apple Software Update......Page 40
Switching iTunes to Activation-Only Mode on Windows......Page 43
Switching iTunes to Activation-Only Mode on the Mac......Page 45
Choosing Who Will Activate Your iPhones......Page 46
Installing the SIM Card and Activating the iPhone......Page 47
Installing the SIM Card in the iPad......Page 49
Setting Up the iPad and iPhone......Page 50
Updating the Carrier Settings on an iPad or iPhone......Page 55
3 Configuring an iPad or iPhone Automatically......Page 56
Downloading and Installing iPhone Configuration Utility for Windows......Page 57
Downloading and Installing iPhone Configuration Utility for Mac OS X......Page 60
The Toolbar......Page 61
The Detail Pane......Page 62
Creating a Configuration Profile......Page 63
Starting a Configuration Profile and Setting Its General Information......Page 64
Creating a Passcode Payload......Page 68
Creating a Restrictions Payload......Page 71
Creating a Wi-Fi Payload......Page 75
Creating an E-Mail Payload......Page 76
Setting Up an Exchange ActiveSync Payload......Page 77
Setting Up an LDAP Payload......Page 78
Setting Up a CalDAV Payload......Page 80
Setting Up a Subscribed Calendars Payload......Page 81
Setting Up a CardDAV Payload......Page 82
Setting Up a Web Clips Payload......Page 84
Setting Up a Credentials Payload......Page 85
Setting Up a SCEP Payload......Page 88
Setting Up a Mobile Device Management Payload......Page 89
Setting Up an Advanced Payload......Page 91
Applying a Configuration Profile Directly......Page 92
Applying a Configuration Profile from a Web Page......Page 94
Applying a Configuration Profile via E-Mail......Page 98
Dealing with Errors When Installing Configuration Profiles......Page 99
Seeing Which Profiles Are Installed on an iPad or iPhone......Page 100
Removing a Configuration Profile from an iPad or iPhone......Page 102
Backing Up Your iPhone Configuration Utility Data......Page 104
Deleting a Configuration Profile......Page 105
4 Setting Up Wireless Networks on the iPad and iPhone......Page 106
Planning Your Wireless Network......Page 107
Establishing a Wireless Network Connection Manually......Page 109
Configuring the Network Connection Manually......Page 112
Making the iPod or iPhone Forget a Wireless Network......Page 115
Setting Up a Network Connection Using a Wi-Fi Payload......Page 116
Providing the Authentication for an Enterprise Wireless Network......Page 118
Troubleshooting Network and Access Problems......Page 122
iPad Fails to Renew DHCP Lease and Continues to Use Current Address......Page 123
Troubleshooting SSL Connections to Web Sites on the iPad......Page 124
Safari on iPad and iPhone Can\'t Access me.com Directly......Page 125
5 Equipping the iPad and iPhone with the Apps That Users Need......Page 126
Choosing Apps for Your Network\'s iPad and iPhone Users......Page 127
Productivity Apps......Page 128
Note-Taking Apps......Page 134
Social Networking......Page 136
Readers and Newsreaders......Page 137
Utility Applications......Page 140
Network and Remote-Access Apps......Page 144
Installing the Apps on the iPad or iPhone......Page 150
Installing an App from the App Store......Page 153
Installing Custom Apps by Using Provisioning Profiles......Page 158
Installing a Provisioning Profile on an iPad or iPhone......Page 159
Installing a Custom App......Page 161
Rearranging the Apps on the iPad or iPhone......Page 162
Rearranging the Apps Using iTunes......Page 163
Rearranging the Apps Directly on the iPad or iPhone......Page 165
Keeping iOS and the Apps on the iPad or iPhone Up to Date......Page 167
Updating iOS......Page 168
Updating the Apps on the iPad or iPhone Using iTunes......Page 170
Updating the Apps Directly on the iPad or iPhone......Page 173
Uninstalling Apps......Page 174
Uninstalling Apps Directly from the iPad or iPhone......Page 175
Uninstalling Apps Using iTunes......Page 176
Uninstalling Apps Using iPhone Configuration Utility......Page 177
6 Connecting the iPad and iPhone to Your Mail Servers......Page 178
Adding an Exchange Account by Using a Configuration Profile......Page 179
Setting Up a Connection to an Exchange Server Manually......Page 184
Choosing Which Exchange Items to Synchronize to the iPad or iPhone......Page 188
Setting Up the Mail Server So That the iPad and iPhone Can Connect to It......Page 190
Adding an E-Mail Account by Using a Configuration Profile......Page 191
Setting Up E-Mail to Another Server Manually......Page 198
Configuring Advanced Settings for an E-Mail Account......Page 201
Configuring SMTP Settings for an E-Mail Account......Page 205
Troubleshooting Microsoft Exchange......Page 207
Troubleshooting Errors When Setting Up Other E-Mail Accounts......Page 209
Troubleshooting Problems Sending and Receiving Mail on Other Mail Servers......Page 212
Deleting an E-Mail Account You\'ve Set Up Directly on the iPad or iPhone......Page 216
Deleting an E-Mail Account You\'ve Set Up Using a Configuration Profile......Page 217
7 Putting Documents on the iPad and iPhone......Page 218
Understanding How the iPad and iPhone Handle Documents......Page 219
Transferring Documents by Using File Sharing in iTunes......Page 222
Transferring Documents via E-Mail......Page 223
Providing Documents by Download from a Web Site......Page 226
Providing Documents by Download from a SharePoint Site......Page 228
Transferring Documents Using Third-Party Apps......Page 231
Transferring Documents from the iWork Apps on the iPad to Your Computer......Page 236
Transferring Documents from the iWork Apps on the iPad via File Sharing......Page 237
Transferring Documents from the iWork Apps on the iPad via E-Mail......Page 239
Transferring Documents from the iWork Apps on the iPad via iWork.com......Page 241
8 Securing Your Company\'s iPads and iPhones......Page 246
Protecting the iPad or iPhone with a Device Passcode and Auto-Locking......Page 247
Understanding the Essentials of Passcodes......Page 248
Applying a Device Passcode and Auto-Locking Manually......Page 251
Encrypting the Backups of the iPad or iPhone......Page 256
Configuring an iPad or iPhone for Automatic Local Wiping......Page 259
Remotely Wiping an iPad or iPhone......Page 260
Implementing Remote Wipe Through MobileMe......Page 261
Implementing Remote Wipe Through Exchange......Page 265
9 Giving iPad and iPhone Users Remote Access to the Network......Page 268
Making Sure Your VPN Uses Suitable Technologies and Settings for the iPad and iPhone......Page 269
Deciding Whom to Grant Remote Access to the Network......Page 270
Creating a VPN Payload for a Configuration Profile......Page 271
Setting Up a VPN Connection Manually......Page 280
Working on a VPN......Page 286
iPad Can\'t Connect Through UDP, Only TCP......Page 288
Taking Remote Control of Computers on Your Network......Page 289
10 Troubleshooting iPad and iPhone Hardware and Software Problems......Page 290
Dealing with a Blank Screen on the iPad or iPhone......Page 291
Forcing a Frozen App to Close......Page 292
Restoring an iPad or iPhone......Page 293
Updating the iPad or iPhone with the Latest Firmware......Page 295
Resetting an iPad or iPhone Totally with Recovery Mode......Page 296
Troubleshooting Problems Connecting to Wireless Networks......Page 299
Fixing the Problem When Wi-Fi Connects but Can\'t Access the Internet......Page 300
Resetting the Network Settings......Page 301
Dealing with Charging Issues......Page 302
Checking the USB Port the Connection Is Using......Page 303
Reducing the Load on the USB Bus......Page 304
Closing Down the iTunes-Related Services in Windows......Page 305
Restarting the Apple Mobile Device Service on Windows......Page 306
Removing and Reinstalling iTunes and the Related Software on Windows......Page 309
Removing and Reinstalling the Apple Mobile Device Service on the Mac......Page 311
Conditioning the Battery......Page 312
Charging the Battery the Best Way......Page 313
Choosing Settings for Better Battery Life......Page 314
Replacing the Battery on an iPad or iPhone......Page 317
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