Introduction to Quality and Safety Education for Nurses

Cover
Title
Copyright
Contents
Contributors
Foreword
	References
Foreword
Preface
	Why This Book, Quality and Safety Education for Nurses: Core Competencies for Nursing Leadership and Management, Second Edition?
	Organization
	Chapter Features
	Highlights of the Text
	Instructor Resources
	References
Acknowledgments
Share Introduction to Quality and Safety Education for Nurses: Core Competencies for Nursing Leadership and Management, Second Edition
Unit I: Introduction to Quality and Safety Education for Nurses: Core Competencies for Nursing Leadership and Management
	Chapter 1: Overview of Patient Safety and Quality of Care
		Quality of Care and Patient Safety
		Key Terms Used With Quality and Safety
		Causes of Errors
		National Healthcare Organizations Influencing Quality and Safety
		Measuring Quality and Safety
		Unwanted Variation in Healthcare Quality and Safety
		Transparency and Reporting Performance
		The Consequences of When Things Go Wrong
		Professional Responsibilities for Nurses
		Preventing and Responding Effectively to Adverse Events
		Why is it Wrong to Blame and Point Fingers?
		Can Healthcare Be Perfect?
		International Advances in Quality and Safety
		What is the Cost of Achieving Quality and Safety
		Recognizing Hospital Excellence
		Recognizing Nursing Excellence
		Role of Nurse Leaders in Ensuring Quality and Safety
		Key Concepts
		Key Terms
		Review Questions
		QSEN Activities
		Review Activities
		Critical Discussion Points
		Exploring the Web
		References
		Suggested Readings
	Chapter 2: Quality and Safety Education for Nurses
		History of QSEN Initiatives in the United States
		Phases of Development of the QSEN Initiative
		The Six QSEN Competencies
		QSEN Competencies Related to Nursing Education Accreditation Standards
		QSEN Resources
		Special Issues of Nursing Journals that Have Focused on QSEN
		Key Concepts
		Key Terms
		Review Questions
		Review Activities
		Critical Discussion Points
		QSEN Activities
		Exploring the Web
		References
		Suggested Reading
	Chapter 3: Nurses as Leaders and Managers for Safe, High-Quality Patient Care
		Leadership Theory
		Roles and Responsibilities of Leaders
		Management
		Followership
		Financial and Economic Influences
		Nursing’s Social Contract and Code of Ethics
		Emancipatory Knowing
		FON: Campaign for Action
		Key Concepts
		Key Terms
		Review Questions
		Review Activities
		Critical Discussion Points
		Exploring the Web
		References
		Suggested Readings
	Chapter 4: Quality and Safety in High-Reliability Organizations
		High-Reliability Organizations
		Characteristics of High-Reliability Organizations
		The Effect of High Reliability
		Learning from Other Industries
		The Role of Leadership in Creating a High-Reliability Organization
		Individual Responsibilities: Safety Behaviors for Nurses
		Assessing the Culture of a High-Reliability Organization
		Identifying and Overcoming Barriers to High Reliability
		Internal Structures and Roles to Support an HRO
		External Influences for Change and HRO Resources
		Key Concepts
		Key Terms
		Review Questions
		Review Activities
		Critical Discussion Points
		Exploring the Web
		References
		Suggested Readings
	Chapter 5: Legal and Ethical Aspects of Nursing
		The U.S. Government System
		The Role of the Law in Shaping Nursing Practice
		Negligence
		Health Insurance Portability and Accountability Act (HIPAA) of 1996
		Medicare Compliance
		Ethical Codes and Principles
		Key Concepts
		Key Terms
		Review Questions
		Review Activities
		Critical Discussion Points
		QSEN Activities
		Exploring the Web
		References
		Suggested Readings
	Chapter 6: Delegation and Setting Priorities for Safe, High-Quality Nursing Care
		Delegation
		Responsibility
		National Guidelines for Nursing Delegation
		Delegated Responsibility
		Assignment
		Accountability
		Authority
		Supervision
		Five Rights of Delegation
		Delegation Related to the Healthcare Organization and Healthcare Team
		Chain of Command
		Communication Factors Influencing Delegation
		Scope of Nursing Practice Decision-Making Framework
		Key Concepts
		Key Terms
		Review Questions
		Review Activities
		Critical Discussion Points
		QSEN Activity
		Exploring the Web
		References
		Suggested Readings
Unit II: The Use of Quality and Safety Education Concepts by Nursing Leaders and Managers
	Chapter 7: Patient-Centered Care
		Patient-Centered Care
		Empathetic Communication
		Psychosocial Factors Associated With the Role of the Patient
		Strategies to Support Patient-Centered Practice
		Legislation that Supports Patient-Centered Practices
		Discharge Planning and Care Continuity
		Information Technologies to Support PCC
		Patient-Centered Measures and Monitors of Quality Healthcare
		Patient Satisfaction
		Key Concepts
		Key Terms
		Review Questions
		Review Activities
		Critical Discussion Points
		Exploring the Web
		References
		Suggested Reading
	Chapter 8: Interprofessional Teamwork and Collaboration
		What is an Interprofessional Team?
		Rapid Response Teams
		Benefits of Collaborative Interprofessional Teams
		Strategies for Maximizing Effective Interprofessional Teams
		Resources for Interprofessional Teamwork and Collaboration
		Characteristics of Effective Interprofessional Healthcare Teams
		Teamstepps
		Additional Techniques for Effective Communication Within Interprofessional Teams
		Strategies for Effective Communication Within Interprofessional Teams
		Use of Informatics for Effective Problem Solving
		Reflection and Feedback
		Strategies to Include the Patient as Partner
		Key Concepts
		Key Terms
		Review Questions
		Review Activities
		Critical Discussion Points
		QSEN Website Exercises
		Exploring the Web
		References
		Suggested Readings
	Chapter 9: Informatics
		Nursing Informatics Defined
		Metastructure of Nursing Informatics
		EMR and EHR
		National Initiatives Support for EHRs
		Health Informatics Legislation
		Telehealth
		Health-Related Websites
		Technologies and Information Systems in Hospitals
		To Alert or Not to Alert
		Future of Informatics
		Key Concepts
		Key Terms
		QSEN Activities
		Review Questions
		Review Activities
		Critical Discussion Points
		Exploring the Web
		References
		Suggested Reading
	Chapter 10: Basic Literature Search Strategies
		Basic Literature Search Strategies
		Developing Research Topics and Questions
		Using the PICOT Model to Structure Questions
		Electronic Databases for Searching the Literature
		Patient-Care Information Tools for Searching the Literature
		Literature Searching With Keywords and Subject Headings
		Utilizing Boolean Operators and Other Search Techniques
		Developing Broad Literature Searches
		Resources for Lifelong Learning
		Key Concepts
		Key Terms
		Review Questions
		Review Activities
		Critical Discussion Points
		QSEN Activity
		Exploring the Web
		References
		Suggested Readings
	Chapter 11: Evidence-Based Practice
		Defining Evidence-Based Practice
		Best Available Evidence
		Models and Frameworks for EBP
		Implementing Evidence-Based Changes
		Key Concepts
		Key Terms
		Review Questions
		Review Activities
		Critical Discussion Points
		QSEN Activities
		Exploring the Web
		References
		Suggested Readings
	Chapter 12: Patient Safety
		Structures, Processes, and Outcomes in a Safe Healthcare System
		A Culture of Safety
		The Role of Utilization Management in Supporting a Culture of Safety
		Overuse, Underuse, and Misuse of Healthcare Services
		A Person Approach Versus a System Approach to Patient Care Safety
		Strategies that Reduce Variation and Standardize Safe Patient Care Delivery
		Organizations That Sustain and Spread Healthcare Safety
		Safety Initiatives in Healthcare
		Safety for Healthcare Staff
		Key Concepts
		Key Terms
		Review Questions
		Review Activities
		Critical Discussion Points
		QSEN Activities
		Exploring the Web
		References
		Suggested Readings
Unit III: Nurse Leadership and Management for Quality Improvement
	Chapter 13: Essentials of Quality Improvement
		Introduction
		Defining QI
		History and Evolution of QI in Healthcare
		QI Models and Methodologies
		Approaches to QI Problems
		The Role of the Nurse in QI
		Key Concepts
		Key Terms
		Review Questions
		Review Activities
		Clinical Discussion Points
		Exploring the Web
		References
		Suggested Readings
	Chapter 14: Tools of Quality Improvement
		What Are Data
		Descriptive Statistics
		Data Display
		Statistical Process Control
		Other QI Team Tools
		Key Concepts
		Key Terms
		Review Questions
		Review Activities
		Critical Discussion Points
		Exploring the Web
		References
		Suggested Readings
	Chapter 15: Quality Improvement and Project Management
		QI and Project Management
		Role of Nurses as Leaders of QI Projects
		Systematic Approach to PM for Nurse Leaders
		Application of Systematic Approach to PM
		Leadership Skills for PM
		Benefits and Limitations for PM
		Key Concepts
		Key Terms
		Review Questions
		Review Activities
		Critical Discussion Points
		Exploring the Web
		References
		Suggested Readings
	Chapter 16: The Future Role of the Registered Nurse in Patient Safety and Quality
		Healthcare Future
		Patient-Centered Care
		Teamwork and Collaboration
		Evidence-Based Practice (EBP)
		Quality Improvement
		Safety
		Informatics
		Future Transformational Leadership Role of the Nurse
		The Voice of the Nurse
		Conclusion
		Key Concepts
		Key Terms
		Review Questions
		Review Activities
		Critical Discussion Points
		QSEN Activities
		Exploring the Web
		References
		Suggested Readings
	Chapter 17: Transition from Student Nurse to Leadership and Management of Your Future as a Registered Nurse
		NCLEX Test Question Practice, Knowledge Review, and Test Anxiety Management
		Organize Your NCLEX Review
		Test Anxiety
		NCLEX Application
		NCLEX
		Samples of Two Types of NCLEX Questions
		Managing Your Job Search
		Follow-Up
		Certification
		Back to School
		Physical, Emotional, and Spiritual Fitness
		Buying a Home
		Retirement
		Key Concepts
		Review Questions
		Review Activities
		QSEN Activities
		Critical Discussion Points
		Exploring the Web
		References
		Suggested Readings
Appendix A: Selected Reports of the National Academies of Sciences, Engineering,
and Medicine, Formerly the Institute of Medicine (IOM)
Appendix B: Prelicensure Knowledge, Skills, and Attitudes
Appendix C: Critical Thinking Extras
Glossary
Index