Introducing Leadership

Front cover......Page 1
Title page......Page 4
Copyright page......Page 5
Table of Contents......Page 6
Introduction......Page 14
Notes......Page 16
Leadership or management?......Page 18
What is leadership?......Page 22
Leadership styles......Page 32
Balancing leadership and management......Page 34
Note......Page 37
What are 'ethics'?......Page 38
Right and wrong......Page 40
When leaders go wrong......Page 46
Social responsibility......Page 51
Summary......Page 55
Notes......Page 56
What is 'character'?......Page 58
Personality traits......Page 59
Attitudes, motivation and emotional intelligence......Page 64
Notes......Page 73
Communication skills......Page 74
Planning and organizing......Page 80
Personal management skills......Page 83
Thinking and learning skills......Page 86
Decision-making skills......Page 89
Summary......Page 92
Notes......Page 93
How do leaders learn?......Page 94
How do people learn?......Page 99
Where am I now? A personal SWOT......Page 104
Notes......Page 110
What are organizations for?......Page 112
Organization structures......Page 120
Organizational roles......Page 126
Summary......Page 132
Note......Page 133
7 Getting the best out of individuals......Page 134
Individual differences......Page 135
Setting individual objectives......Page 145
Summary......Page 156
Working in groups......Page 158
From groups to teams......Page 165
Summary......Page 169
Notes......Page 170
Conflict and its causes......Page 172
Resolving conflict......Page 176
Using your leadership ability......Page 181
Summary......Page 182
What is a crisis?......Page 184
The role of the leader in crisis......Page 190
Learning from crises......Page 193
Summary......Page 195
We all know what quality is, don't we?......Page 196
Leading improvement......Page 203
Leading excellent performance......Page 210
Summary......Page 212
Understanding creativity and innovation......Page 214
Leading innovation......Page 220
Notes......Page 227
Why change?......Page 230
Business process re-engineering......Page 236
Being a change leader......Page 238
Summary......Page 247
Notes......Page 248
Are you a 'Team Leader'?......Page 250
Are you a 'First Line Manager'?......Page 251
Are you a 'Middle Manager'?......Page 252
Index......Page 254