Integrated Business Information Systems: A Holistic View of the Linked Business Process Chain ERP-SCM-CRM-BI-Big Data

Preface
Acknowledgments
Contents
List of Figures
List of Tables
1: Introduction
Part I: Business Integration Methods
	2: ERP: Enterprise Resource Planning
		2.1 Overview
		2.2 Strategic Objectives
			2.2.1 Standardization of Business Processes
			2.2.2 Localization
			2.2.3 Master Data Standardization
			2.2.4 Standardization of IT Infrastructure
			2.2.5 TCO: Total Cost of Ownership
			2.2.6 ERP Template
			2.2.7 Organizational Change Management
			2.2.8 Localization Requirements for a Template
		2.3 Organizational Readiness
		2.4 BS7799 and ISO20000
		2.5 ITIL: Information Technology Infrastructure Library
		2.6 CMMI: Capability Maturity Model Integration
			2.6.1 CMMI: Capability Level
			2.6.2 CMMI: Maturity Level
		2.7 Six Sigma
		2.8 Lean IT
		2.9 Exercises and Quiz
		References
	3: SCM: Supply Chain Management
		3.1 Overview
		3.2 Lean Manufacturing
			3.2.1 Muda, Mura, and Muri
			3.2.2 Kanban
		3.3 The Bullwhip Effect
		3.4 The Bullwhip Effect Index
		3.5 Demand Forecasting
			3.5.1 Qualitative Forecasting Methods
			3.5.2 Quantitative Forecasting Methods
			3.5.3 Time Series Forecasting Components
			3.5.4 Naive Forecast
			3.5.5 Simple Moving Average Forecast
			3.5.6 Exponentially Smoothing Forecasting
			3.5.7 Linear Trend Forecast
		3.6 Inventory Management
			3.6.1 Inventory Costs Overview
			3.6.2 Inventory Management Models: Overview
			3.6.3 EOQ: Economic Order Quantity Models
				3.6.3.1 EOQ Basic Model (Fig. 3.18)
				3.6.3.2 EOQ Shortages Model
				3.6.3.3 Non-instantaneous Receipt Model
		3.7 Blockchain in Supply Chain Management
			3.7.1 Blockchain History
			3.7.2 Cryptographic Hash
			3.7.3 Blockchain Basics
			3.7.4 Blockchain and Supply Chain Automation
			3.7.5 Smart Contracts and Due Diligence
		3.8 Exercises and Quiz
		References
	4: CRM: Customer Relationship Management
		4.1 Overview
		4.2 CRM Strategy
		4.3 CRM: Customer Retention
		4.4 Objectives and Procedural Models
			4.4.1 Strategic CRM
			4.4.2 Analytical CRM
			4.4.3 Communicative CRM
			4.4.4 Operative CRM
		4.5 Loyalty Management and Share of Wallet
			4.5.1 Customer Lifetime Value CLTV
			4.5.2 Customer Lifetime Value NPV
		4.6 Why CRM Projects Fail?
		4.7 Impact Factors of Failed CRM Projects on Company Performance (techtarget.com 2004)
		4.8 Exercises and Quiz
		References
	5: BI: Business Intelligence
		5.1 Overview
		5.2 OLAP and OLTP
		5.3 ETL Process
		5.4 Data Mining
		5.5 Case Studies
		5.6 Exercises and Quiz
		References
	6: Big Data Analytics
		6.1 Overview
		6.2 Big Data Between Data and Intuition (Gronwald 2018)
		6.3 Paradigm Shift: Separating BI and Big Data
		6.4 The Seven+ Vs
		6.5 The Problem of Unstructured Data
		6.6 Analytics Evolution
		6.7 Analytics Lifecycle: Big Data Analytics Process Models
		6.8 Text Mining
			6.8.1 Text Mining: Categories
			6.8.2 Text Mining: Linguistic and Mathematical Approach
			6.8.3 Text Mining: Numerical Duffy Transformation (Duffy 2008)
			6.8.4 Text Mining: Numerical Lu Transformation (Lu 2013)
			6.8.5 Text Mining: Vector Space Model
			6.8.6 Text Mining: Levenshtein Distance
		6.9 Sentiment Analysis: Basic Concepts
		6.10 Case Studies
		6.11 Exercises and Quiz
		References
	7: Artificial Intelligence
		7.1 Overview
		7.2 Data Quality and Outlier Detection
			7.2.1 The Normal Distribution
			7.2.2 Outlier and Noise Detection
		7.3 Machine Learning
			7.3.1 Regression
			7.3.2 Classification
		7.4 Deep Learning
			7.4.1 Perceptron and the XOR Problem
			7.4.2 Single-Layer Perceptron
			7.4.3 Multilayer Neural Network
		7.5 Exercises and Quiz
		References
Part II: Business Simulation
	8: Kdibis Global
		8.1 Kdibis Global Organization
		8.2 Beverages Division
			8.2.1 Beer Subdivision
			8.2.2 Water Subdivision
			8.2.3 Soft Drinks Subdivision
			8.2.4 Beverages Division Post-merger Situation
				8.2.4.1 Sales and Distribution Structure: Retailer 1-4
		8.3 Manufacture Division
	9: The Beverages Roleplay and Games
		9.1 Student Roles
		9.2 Preparation
		9.3 Game Structure and Organization
		9.4 Course Management
			9.4.1 Step 1: Supervisor Registration
			9.4.2 Step 2: Creating Classes
			9.4.3 Step 3: Creating Games
			9.4.4 Step 4: Register Students
			9.4.5 Student Login
		9.5 Development and Implementation of an ERP Strategy
			9.5.1 Situation Analysis
			9.5.2 ERP Strategy
			9.5.3 MandA IT Integration
			9.5.4 MandA IT Integration Areas and Integration Sequence
			9.5.5 MandA IT Integration Deliverables
			9.5.6 Product Portfolio Analysis, Cleansing, and Business Process Standardization
			9.5.7 Task: Board Review Meeting 1
		9.6 Game Round 1: Supply Chain Not Optimized-The Bullwhip Game
		9.7 Development and Implementation of an SCM Strategy
			9.7.1 Task: Board Review Meeting 2
		9.8 Game Round 2: Supply Chain optimized-SCM2-Inventory Management
			9.8.1 Task: Board Review Meeting 3
		9.9 Game Round 3: CRM-SCM Integration
			9.9.1 Task: Board Review Meeting 5
		9.10 Game Round 4: CRM-Big Data Integration
		9.11 SCM3: Machine Learning
		References
Index