Information Technology in the Service Economy: Challenges and Possibilities for the 21st Century: IFIP TC8 WG8.2 International Working Conference August 10–13, 2008, Toronto, Ontario, Canada

Front Matter....Pages i-xii
Exploring the Diversity of Service Worlds in the Service Economy....Pages 1-10
ICTs and Global Working in a Non-Flat World....Pages 13-25
Exploring the Influence of Socio-Emotional Factors on Knowledge Management Practices: A Case Study....Pages 27-41
Compliance-as-a-Service in Information Technology Manufacturing Organizations: An Exploratory Case Study....Pages 43-59
Service System Innovation....Pages 61-80
Rhizomatic Informatics: The Case of Ivy University....Pages 81-101
The Influence of Subgroup Dynamics on Knowledge Coordination in Distributed Software Development Teams: A Transactive Memory System and Group Faultline Perspective....Pages 103-116
The Service Behind the Service: Sensegiving in the Service Economy....Pages 117-126
Possibilities and Challenges of Transition to Ambulant Health Service Delivery with ICT Support in Psychiatry....Pages 129-141
Transforming Work Practices in a Complex Environment....Pages 143-157
Virtuality and Non-Virtuality in Remote Stock Trading....Pages 159-172
Bazaar by Design: Managing Interfirm Exchanges in an Open Source Service Network....Pages 173-188
Emerging Technologies in the Service Sector: An Early Exploration of Item-Level RFID on the Fashion Sales Floor....Pages 189-198
The Computerization of Service: Evidence of Information and Communication Technologies in Real Estate....Pages 199-209
E-Government and Changes in the Public Sector: The Case of Greece....Pages 213-227
Bandwithing Together: Municipalities as Service Providers in a Policy Environment....Pages 229-248
Analyzing Public Open Source Policy: The Case Study of Venezuela....Pages 249-257
Co-Orienting the Object: An Activity-Theoretical Analysis of the UK’s National Program for Information Technology....Pages 259-270
A Multivocal and Multilevel Institutionalist Perspective to Analyze Information Technology-Enabled Change in the Public Service in Africa....Pages 271-280
Legitimacy Management and Trust in Offshoring Information Technology Services....Pages 283-299
Information Technology Outsourcing in the Service Economy: Client Maturity and Knowledge/Power Asymmetries....Pages 301-310
How Information Systems Providers Develop and Manage Expertise and Leverage Their Client Relationships for Competitive Advantage....Pages 311-319
Mind the Gap! Understanding Knowledge in Global Software Teams....Pages 321-330
Complicating Utopian and Dystopian Views of Automation: An Investigation of the Work and Knowledge Involved in the Call Center Offshoring Industry in India....Pages 331-339
Turning Products into Services and Services into Products: Contradictory Implications of Information Technology in the Service Economy....Pages 343-348
Information Systems and the Service Economy: A Multidimensional Perspective....Pages 349-352
The Servicitization of Peer Production: Reflections on the Open Source Software Experience....Pages 353-355
eHealth: Redefining Health Care in the Light of Technology....Pages 357-362
The Information Services View....Pages 365-366
An Epistemology of Organizational Emergence: The Tripartite Domains of Organizational Discourse and the Servitization of IBM....Pages 367-370
Organizational Learning in Health Care: Situating Free and Open Source Software....Pages 372-373
Understanding the Exchange Intention of an Individual Blogger....Pages 375-378
Toward Understanding the Capability Cycle of Software Process Improvement: A Case Study of a Software Service Company....Pages 379-381
A Case Study Approach to Examining Service Information Requirements....Pages 383-385
Back Matter....Pages 387-388