Information Systems Today: Managing the Digital World

Cover......Page 1
MIS: Engage, Apply, Empower......Page 2
Title Page......Page 5
Copyright Page......Page 6
Dedication......Page 7
About the Authors......Page 9
Brief Contents......Page 11
Contents......Page 13
Preface......Page 21
 Managing in the DigitalWorld: Open Innovation......Page 32
  The Emergence of the Digital World......Page 34
 Coming Attractions:Memory Crystals......Page 37
 Who's Goinhg Mobile:Wearable Technologies......Page 40
 Information Systems Defined......Page 46
  Hardware, Software, and Telecommunications Networks: The Components of Information Systems......Page 48
  People: The Builders, Managers, and Users of Information Systems......Page 49
 Security Matters:Ransomware......Page 54
  Organizations: The Context of Information Systems......Page 55
 When Things Go Wrong:Technology Addiction......Page 58
  Case in Point: An Information System That Works: FedEx......Page 59
  Information Systems for Competitive Advantage......Page 60
 Ethical Dilemma:The Social and Environmental Costs of the Newest Gadgets......Page 61
  Information Privacy......Page 62
  Intellectual Property......Page 66
  The Need for a Code of Ethical Conduct......Page 67
 Industry Analysis:Business Career Outlook......Page 68
 Key Terms......Page 69
 Self-Study Questions......Page 70
 Problems and Exercises......Page 71
 Team Work Exercise......Page 72
 Answers to the Self-Study Questions......Page 73
 Case 1: Apple......Page 74
 Case2: Healthcare IS......Page 75
 Managing in the Digital World: Startups and New Business Models......Page 78
  Organizational Decision-Making Levels......Page 80
  Organizational Functional Areas......Page 82
  Information Systems for Automating: Doing Things Faster......Page 83
  Information Systems for Organizational Learning: Doing Things Better......Page 85
  Identifying Where to Compete: Analyzing Competitive Forces......Page 86
  Identifying How to Compete: Choosing a Generic Strategy......Page 87
  Identifying How to Compete: Resources and Capabilities......Page 88
 Green It: The Electric Navy......Page 89
  The Role of Information Systems in Value Chain Analysis......Page 90
 Business Models in the Digital World......Page 91
  Revenue Models in the Digital World......Page 92
  Platform-Based Business Models and the Sharing Economy......Page 95
  Service-Based Business Models......Page 97
 Ethical Dilemma:The Ethics of the Sharing Economy......Page 98
 Valuing Innovations......Page 99
  The Need for Constant IS Innovation......Page 101
  Successful Innovation Is Difficult......Page 102
  Open Innovation......Page 103
  Organizational Requirements for Innovation......Page 104
  The Innovation Process......Page 105
  Startups and Crowdfunding......Page 108
 Industry Analysis:Education......Page 110
 Key Terms......Page 111
 Self-Study Questions......Page 112
 Problems and Exercises......Page 113
 Answers to the Self-Study Questions......Page 114
 Case 1:LinkedIn......Page 115
 Case 2:Streaming Video......Page 116
 Managing in the Digital World: From Google to Alphabet......Page 120
 The IS Infrastructure......Page 122
 Who’s Going Mobile: Mobile Payments Are Transforming Developing Countries......Page 124
  Applications and Databases Supporting Business Processes......Page 126
 Ethical Dilemma:Putting People’s Lives Online......Page 127
  Hardware......Page 128
  System Software......Page 130
 Coming Attractions:Making Death Optional?......Page 132
  Networking......Page 133
 Green It:Alphabet Renewables......Page 139
  Data Centers......Page 141
  Rapid Obsolescence and Shorter IT Cycles......Page 142
  Demand Fluctuations......Page 145
 Cloud Computing......Page 146
  What Is Cloud Computing?......Page 147
  Managing the Cloud......Page 151
  Advanced Cloud Applications......Page 154
 Security Matters:Car Hacking......Page 156
  Green Computing......Page 159
 Industry Analysis:Movie Industry......Page 160
 Key Terms......Page 161
 Self-Study Questions......Page 162
 Problems and Exercises......Page 163
 Team Work Exercise......Page 164
 Case1: DBS Singapore Moves to the Cloud......Page 165
 Case 2:The Dark Web......Page 166
 Managing in the Digital World:Taobao and the World of E-commerce......Page 168
  Types of Electronic Commerce......Page 170
  E-government......Page 171
  E-finance......Page 172
 Business-To-Consumer E-Commerce......Page 173
 Coming Attractions:The AI Hedge Fund......Page 174
  E-tailing: Capabilities and Opportunities......Page 176
  Benefits of E-tailing......Page 179
 Ethical Dilemma:The Ethics of Reputation Management......Page 180
 Electronic Commerce Websites and Internet Marketing......Page 181
 Security Matters:Too Small to Be Hacked?......Page 182
  Internet Marketing......Page 184
 When Things Go Wrong:Buying Likes......Page 188
 Mobile Commerce, Consumer-To-Consumer EC, and Consumer-To-Business EC......Page 189
  C2C EC......Page 191
  C2B EC......Page 192
  Securing Payments in the Digital World......Page 193
 Green It: Green Online Shopping......Page 194
 Who's Goinhg Mobile:Mobile Payments......Page 195
  Legal Issues in EC......Page 198
 Industry Analysis:Retailing......Page 201
 Key Terms......Page 202
 Self-Study Questions......Page 203
 Problems and Exercises......Page 204
 Team Work Exercise......Page 205
 Answers to the Self-Study Questions......Page 206
 Case 1:Web Analytics......Page 207
 Case 2:Rocket Internet—Cloning Business Models......Page 208
 Managing in the Digital World:Facebook......Page 212
  Virtual Teams......Page 214
  Groupware......Page 215
  Videoconferencing......Page 216
  Intranets and Employee Portals......Page 218
 The Evolving Web......Page 220
  Evolving Web Capabilities......Page 221
  Evolving Social Interaction......Page 222
  Future Web Capabilities......Page 223
  Enhancing Communication Using Social Media......Page 224
  Enhancing Cooperation with Social Media......Page 227
 Security Matters:Terrorism Is Winning the Social Media Battle......Page 230
  Enhancing Collaboration with Social Media......Page 231
 Who's GoingMobile: Going SoLoMo: Yelp......Page 233
  Enhancing Connection with Social Media......Page 235
 Ethical Dilemma:Anonymity, Trolling, and Cyberharassment......Page 237
  Organizational Issues......Page 238
 When Things Go Wrong:Crowdfunding Failures......Page 240
  Downsides and Dangers of using Social Media Applications......Page 241
 Industry Analysis:Online Travel......Page 243
 Key Terms......Page 244
 Self-Study Questions......Page 245
 Application Exercises......Page 246
 Team Work Exercise......Page 247
 Case 1:Living in a Bubble: Facebook, Newsfeeds, and Journalism......Page 248
 Case 2:Like Farming and Clickbait......Page 249
 Managing in the Digital World:Intelligence Through Drones......Page 254
  Why Organizations Need Business Intelligence and Advanced Analytics......Page 256
  Databases: Providing Inputs into Business Intelligence and Advanced Analytics......Page 259
 When Things Go Wrong:Twitter Fever—Look Before You Tweet......Page 263
 Business Intelligence and Advanced Analytics......Page 269
  Business Intelligence......Page 270
  Advanced Analytics......Page 275
 Ethical Dilemma:Orwellian Internet of Things......Page 277
 Security Matters:Hacktivists Versus Fembots: The Ashley Madison Case......Page 283
  Knowledge Management Systems......Page 284
  Geographic Information Systems......Page 287
 Industry Analysis:Healthcare......Page 290
 Key Terms......Page 291
 Self-Study Questions......Page 292
 Problems and Exercises......Page 293
 Application Exercises......Page 294
 Case 1:Data Analytics in HealthCare......Page 295
 Case2: Gathering Social Intelligence......Page 296
 Managing in the Digital World: Amazon.com......Page 300
  Core Business Processes......Page 302
  Organizational Activities Along the Value Chain......Page 304
 Green It: Why Your Enterprise Systems Should Be in the Cloud......Page 307
 Enterprise Systems......Page 309
  The Rise of Enterprise Systems......Page 310
  Supporting Business Processes......Page 311
 Ethical Dilemma:Too Much Intelligence? RFID and Privacy......Page 312
 Coming Attractions:The Internet of Things Will Transform ERP and Organizations......Page 315
 Enterprise Resource Planning......Page 318
  Choosing an ERP System......Page 319
 Security Matters:To Update or Not to Update, That Shouldn’t Be the Question......Page 320
  Enabling Business Processes Using ERP Core Components......Page 321
 Achieving Enterprise System Success......Page 324
  Secure Executive Sponsorship......Page 325
  Evolve the Implementation......Page 326
 When Things Go Wrong:Software Error Frees Prisoners Early and Is Linked to Killings......Page 327
 Industry Analysis:The Automobile Industry......Page 328
 Key Terms......Page 329
 Self-Study Questions......Page 330
 Problems and Exercises......Page 331
 Answers to the Self-Study Questions......Page 332
 Case 1:Software as a Service: ERP by the Hour......Page 333
 Case 2:TH Milk Vietnam Adopts Cloud ERP......Page 334
 Managing in the Digital World: Walmart......Page 336
  Business-to-Business Electronic Commerce: Exchanging Data in Supply Networks......Page 338
  Managing Complex Supply Networks......Page 341
  Benefits of Effectively Managing Supply Chains......Page 342
  Optimizing the Supply Chain Through Supply Chain Management......Page 344
 When Things Go Wrong:SpaceX Rocket Failure due to Supply Chain Failure......Page 345
 Developing an SCM Strategy......Page 346
  Supply Chain Planning......Page 347
  Supply Chain Execution......Page 348
 Customer Relationship Management......Page 351
 Coming Attractions:Augmenting Supply Chain Success......Page 352
  Developing a CRM Strategy......Page 355
  Architecture of a CRM System......Page 356
 Who's Goinhg Mobile:Developing a Mobile CRM App for Customers......Page 360
 Ethical Dilemma:When Algorithms Discriminate......Page 364
 Industry Analysis:Manufacturing......Page 365
 Key Terms......Page 366
 Self-Study Questions......Page 367
 Problems and Exercises......Page 368
 Answers to the Self-Study Questions......Page 369
 Case 1:Supply Chain Havoc......Page 370
 Case2: Efficiently Delivering Products Over the “Last Mile”......Page 371
 Managing in the Digital World:The Maker Movement......Page 374
  The Productivity Paradox......Page 376
  Making a Successful Business Case......Page 378
 Green It:Project Natick—Microsoft’s Underwater Data Centers......Page 380
 Coming Attractions:Harvesting Human Energy......Page 382
  Presenting the Business Case......Page 384
 Ethical Dilemma:Ethical App Development......Page 386
 Custom Versus Off-the-Shelf Software......Page 387
 Open Source Software......Page 388
 IS Development in Action......Page 389
 Steps in the Systems Development Process......Page 391
  Phase 1: Systems Planning and Selection......Page 392
  Phase 2: Systems Analysis......Page 393
  Phase 3: Systems Design......Page 396
  Phase 4: Systems Implementation and Operation......Page 397
  Repeating the SDLC: Systems Maintenance......Page 399
  Other Approaches to Designing and Building Systems......Page 401
  External Acquisition......Page 403
 When Things Go Wrong:Top Security Threats......Page 404
  Outsourcing Systems Development......Page 408
 Industry Analysis:Broadcasting......Page 410
 Key Terms......Page 411
 Self-Study Questions......Page 412
 Problems and Exercises......Page 413
 Team Work Exercise......Page 414
 Answers to the Self-Study Questions......Page 415
 Case1: Next Generation Identification: FBI, ICE Databases Expand and Join Forces......Page 416
 Case2: Big Data, Hadoop, Map Reduce......Page 417
 Managing in the Digital World:Not So “Anonymous”—Activists, Hacktivists, or Just Plain Criminals?......Page 420
  Types of Computer Criminals and Crimes......Page 422
 Green It:Anonymous Protests the Killing of Dolphins and Whales in Japan......Page 426
  Computer Viruses and Other Destructive Code......Page 427
 When Things Go Wrong:The Bug That Almost Killed the Internet......Page 432
  Software Piracy......Page 434
  Laws Against Computer Crime......Page 436
 Cyberwar and Cyberterrorism......Page 437
  Cyberwar......Page 438
  Cyberterrorism......Page 439
 Managing Information Systems Security......Page 442
  Assessing Risks......Page 444
  Developing a Security Strategy......Page 446
  Implementing Controls and Training......Page 448
 Security Matters:Back to the Future: Analog May Be the Future of Securing Critical Infrastructure......Page 449
 Coming Attractions:Can You Become Your Password?......Page 455
  Monitoring Security......Page 458
 Industry Analysis:Cybercops Track Cybercriminals......Page 461
 Key Terms......Page 462
 Self-Study Questions......Page 463
 Problems and Exercises......Page 464
 Team Work Exercise......Page 466
 Answers to the Self-Study Questions......Page 467
 Case 1:SingPass: E-Government Security......Page 468
 Case2: China’s Great (Fire) Wall......Page 469
Technology Briefing:Foundations of Information Systems Infrastructure......Page 472
  Input Technologies......Page 473
  Processing: Transforming Inputs into Outputs......Page 475
  Output Technologies......Page 479
 Foundational Topics in IS Software......Page 480
  Programming Languages and Development Environments......Page 481
  Evolution of Computer Networking......Page 487
  Types of Networks......Page 489
  Network Standards and Protocols......Page 492
  Network Technologies......Page 496
  The Internet......Page 502
  Relational Database Design......Page 508
 Key Points Review......Page 513
 Key Terms......Page 514
 Review Questions......Page 515
 Self-Study Questions......Page 516
 Problems and Exercises......Page 517
 Answers to the Foundational Database Self-Study Questions......Page 519
Acronyms......Page 521
Glossary......Page 523
Name Index......Page 543
Organization Index......Page 544
Subject Index......Page 547
Back Cover......Page 562