Information Systems and Outsourcing: Studies in Theory and Practice

Front Matter....Pages i-xvii
Front Matter....Pages 1-1
Outsourcing Research: Towards More Informed Practice....Pages 3-36
Front Matter....Pages 37-37
Transaction Cost Economics Applied to IT Outsourcing: Findings and Critique....Pages 39-87
The Normative Value of Transaction Cost Economics in IT Outsourcing....Pages 88-112
Domberger’s Theory of Contracting Applied to IT Outsourcing....Pages 113-145
Contracting and Relationship Theories Applied to IT Outsourcing....Pages 146-182
Front Matter....Pages 183-183
Outsourcing Myths and Contracting Realities....Pages 185-211
Making the Outsourcing Decision....Pages 212-234
Taking a Knowledge Perspective on IT and Business Process Outsourcing....Pages 235-248
Knowledge Transfer in Offshore Outsourcing....Pages 249-256
IT Offshore Outsourcing Practices....Pages 257-279
Selecting and Leveraging Outsourcing Suppliers....Pages 280-302
Managing Relationships across the Life Cycle of an Outsourcing Arrangement....Pages 303-340
IT Sourcing: Reflections on Practice....Pages 341-365
IT Offshore Outsourcing: Supplier Lessons on the Management of Expertise....Pages 366-389
Playing “Catch-Up” with Core IS Capabilities: The Secrets of Success....Pages 390-419
Back Matter....Pages 420-431