Information and Communication Technologies in Tourism 2005: Proceedings of the International Conference in Innsbruck, Austria, 2005

Contents......Page 7
Index of Authors......Page 12
Research Review Committee......Page 13
An Extended Tourism Information Architecture: Capturing and Modelling Change......Page 14
Market Imperfections in the Tourism Information Marketplace: Highlighting the Challenges for Information System Developers......Page 26
Overlaying Paper Maps with Digital Information Services for Tourists......Page 36
SEA WISE: A Framework for Web Based Intelligent Integration of Sea Transport and Personal Mobile Trip Guide Services......Page 47
Acceptance of Geo-multimedia Applications in Austrian Tourism Organisations......Page 59
Towards @Destination: A DEA-based Decision Support Framework......Page 70
A Learning Assessment of Online Interpretation Practices: From Museum Supply Chains to Experience Ecologies......Page 80
NOMENCLATOR–Innovative Multilingual Environment for Collaborative Applications for Tourists and Cultural Organizations......Page 92
CBR Naïve Interaction in a Web-Based System for Tourism......Page 103
Technology as a Tool for Citizen Participation in Community Development and Tourism: The Rebuilding of Lower Manhattan......Page 115
Tourism, ICT and Regional Economic Development: The Case of kiwitrails......Page 127
A Framework for Mapping and Evaluating Business Process Costs in the Tourism Industry Supply Chain......Page 138
Explaining Online Purchase Planning Experiences with Recommender Websites......Page 150
Semantic Matching and Heuristic Search for a Dynamic Tour Guide......Page 162
Recommender Systems: Do They Have a Viable Business Model in e-Tourism......Page 173
Recommendations by Collaborative Browsing......Page 185
Understanding the Information Search Process within a Tourism Domain-specific Search Engine......Page 196
Persuasiveness of Preference Elicitation Processes in Destination Recommendation Systems......Page 207
European Tourism Online: Comparative Content Analysis of the ETC Website and Corresponding National NTO Websites......Page 218
Assessing the Initial Step in the Persuasion Process: META Tags on Destination Marketing Websites......Page 228
E-Satisfaction of NTO's Website Case Study: Singapore Tourism Board's Taiwan Website......Page 240
Shaping Technological Outcomes: Website Development in Four Regional Tourism Organisations......Page 251
Use of Problematic Integration Theory in Destination Online Promotional Activities: The Case of Australia.com in the United States Market......Page 262
Analysis of Perceived Quality of Information Resources and A Priori Web Usage at the Sydney Visitor Information Centre......Page 274
An International Comparison of Approaches to Online Privacy Protection......Page 286
Privacy Concerns and Purchase of Travel Product Online......Page 298
Building Trust and Identity on the Web – New IT Transaction Platforms To Overcome Psychological Barriers to Rent......Page 309
Consequences of Customer Confusion in Online Hotel Booking......Page 319
Awareness and Exploitation of the Potential of the Web by SMTEs: The Case of Alpine Hotels in Italy and France......Page 331
An Empirical Study of Online Pricing Practices for Hong Kong Hotels......Page 341
Exploring the Presence and Exploitation of E-Relationship Marketing by UK Based Multi-unit Hotel Brands......Page 351
Weighing of Hotel Website Dimensions and Attributes......Page 363
Investigating Domain Name Diffusion across Swiss Accommodation Enterprises......Page 373
An IT Approach against Brand Positioning Confusion on Hospitality Enterprises: The Case of Greek Hotels......Page 384
Persuasion Effectiveness of Alternative Types of Internet Advertising for Hotels: A Cross-Cultural Study......Page 396
e-Procurement Use and Adoption Barriers: Evidence from the Greek Foodservice Sector......Page 406
Information Behaviour of the VFR Market – The Case of Switzerland......Page 418
Case Study of the Successful Strategic Transformation of a "Bricks-and-Mortar" Travel Agency into a "Clicks-and-Mortar" Business – Lessons Learned from a Small…......Page 430
Predicting Internet Usage for Travel Bookings in China......Page 442
Value Creation in Tourism Network Systems......Page 453
An Investigation of Satisfaction and Loyalty in the Virtual Hospitality Environment......Page 465
Promotional Pricing in the Electronic Commerce of Holiday Packages: A Model of Purchase Behaviour......Page 476
The Influence of Interactive Media upon the Adoption of Interactive Television for Holiday Planning......Page 487
Travel Comparison Websites: An Old Friend with New Clothes......Page 499
Using Concept Maps To Examine Business Models and Drivers of Competitive Advantage for Travel eMediaries......Page 510
User-Centered Requirements Engineering: Usability Issue for Websites of Tour Operators......Page 521
Exploring the Use and Measurement of Web Advertising: Korean Perception of U.S. State Tourism Organizations......Page 532
Analysis of Usability and Accessibility Errors of E-Commerce Websites of Tourist Organisations in Four African Countries......Page 544
Communicating with the Family: Fun Park Websites......Page 556
A Modular Approach to Quality Evaluation of Tourist Destination Web Sites: The Quality Model Factory......Page 568
Using Log File Analysis and Website Assessment To Improve Hospitality Websites......Page 579