Information and Communication Technologies in Tourism 2012: Proceedings of the International Conference in Helsingborg, Sweden, January 25–27, 2012

Front Matter....Pages I-XIV
Perceptions and Strategies of Hospitality and Tourism Practitioners on Social Media: An Exploratory Study....Pages 1-12
Social Media Use and Impact during the Holiday Travel Planning Process....Pages 13-24
An Assessment of Contagion on Social Networking Sites....Pages 25-35
ConTur: An Intelligent Content Management System for the Tourism Sector....Pages 36-47
Measuring Emotional States in Touristic Events: The Case of the Emocionómetro ....Pages 48-59
Analysing the Emotional Appeal of a Website through Verbal and Pictorial Stimuli....Pages 60-71
eTourism: Multimedia Brochures and Communication Chains....Pages 72-83
An Analysis of the Perceived Value of Touristic Location Based Services....Pages 84-95
A Typology of Travellers based on their Propensity to go online before, during and after the Trip....Pages 96-107
A Methodology for Building Microformats....Pages 108-119
TripAdvisor.com vs. NYCGO.com: Evaluation of Functional Components of Generalist and Specialist Tourism Websites....Pages 120-131
Hotel Information Exposure in Cyberspace: The Case of Hong Kong....Pages 132-142
Drivers of E-commerce Adoption in Egyptian Travel Agents....Pages 143-154
A Follow Up of Internet Adopters’ Use, Perceptions and Channel Preferences of Electronic Travel Services....Pages 155-166
Modelling and Comparing Malaysian Hotel Website Diffusion....Pages 167-178
Interacting with a Social Web of Smart Objects for Enhancing Tourist Experiences....Pages 179-190
Flashpacking: A Discussion of Independent Travel in a Digital World....Pages 191-202
A ‘Green Economy Tourism System’ (GETS): Architecture and Usage....Pages 203-214
eTcoMM — eTourism Communication Maturity Model. A Framework to evaluate the Maturity of a DMO when it comes to the Online Communication Management: The Case of Canton Ticino and Lombardy....Pages 215-226
Tourism Training: An Investigation of Virtual Learning Experience in the Context of a Virtual World....Pages 227-238
Potential-of-Interest Maps for Mobile Tourist Information Services....Pages 239-248
Territoriality and Consumption Behaviour with Location-Based Media....Pages 249-259
Evaluation of Mobile Augmented Reality Applications for Tourism Destinations....Pages 260-271
Digitalizing Loyalty Cards in Tourism....Pages 272-283
Evaluation of Intelligent Routes for Personalised Electronic Tourist Guides....Pages 284-295
Mobile Tourism Services and Technology Acceptance in a Mature Domestic Tourism Market: The Case of Switzerland....Pages 296-307
The New Landscape of Travel: A Comprehensive Analysis of Smartphone Apps....Pages 308-319
Recommending Hotels based on Multi-Dimensional Customer Ratings....Pages 320-331
Information Extraction for a Tourist Recommender System....Pages 332-343
Towards a Typology of Retail Cybermediation in Tourism Markets....Pages 344-355
Network Analysis of the Austrian eTourism Web....Pages 356-367
Electronic Marketing for China Outbound Tourism: Implications from Chinese Online Travellers....Pages 368-378
A study of Hospitality and Travel-Related Deals on Hong Kong Group-buying Websites....Pages 379-390
New Tools for Studying Visitor Behaviours in Museums: A Case Study at the Louvre....Pages 391-402
A New Hotel Online Reputation Framework for Ontology Learning Development....Pages 403-414
When and Where Tourists are Viewing Exhibitions: Toward Sophistication of GPS-Assisted Tourist Activity Surveys....Pages 415-425
Identification of Innovative Users for New Service Development in Tourism....Pages 426-436
Differences in Social Presence Perceptions....Pages 437-447
Factors influencing Travellers’ e-Ratings and e-Complaints about Hotel Services: Insights from an Italian Tourism Destination....Pages 448-459
Classification of Customer Reviews based on Sentiment Analysis....Pages 460-470
Monitoring and Summarization of Hotel Reviews....Pages 471-482
Destinations Similarity Based on User Generated Pictures’ Tags....Pages 483-493
What’s in a Travel Review Title?....Pages 494-505
An Empirical Study on the Relationship between Twitter Sentiment and Influence in the Tourism Domain....Pages 506-516