Information and Communication Technologies in Tourism 2017: Proceedings of the International Conference in Rome, Italy, January 24-26, 2017

Front Matter....Pages i-xvi
Front Matter....Pages 1-1
Ontology-Based Matchmaking to Provide Personalized Recommendations for Tourists....Pages 3-16
A Chat-Based Group Recommender System for Tourism....Pages 17-30
Extending the Schema.org Vocabulary for More Expressive Accommodation Annotations....Pages 31-41
Reviewing Geotagging Research in Tourism....Pages 43-58
Localization of National Tourism Organizations Websites: The Case of ETC Members....Pages 59-71
Researching Individual Satisfaction with Group Decisions in Tourism: Experimental Evidence....Pages 73-85
Front Matter....Pages 87-87
From Floating to Leading: The Transformation of Digital Marketing Capabilities Through ICT Uptake in Tourism SMEs....Pages 89-100
Entrepreneurship in the Contemporary Tourism Ecosystem: The Case of Incoming Tour Operators in Taiwan....Pages 101-113
Spill-over Effects of Online Consumer Reviews in the Hotel Industry....Pages 115-127
Assessing the Performance of a Tourism MOOC Using the Kirkpatrick Model: A Supplier’s Point of View....Pages 129-142
Front Matter....Pages 143-143
Strategic Visitor Flows (SVF) Analysis Using Mobile Data....Pages 145-157
Structural Implications of Destination Value System Networks....Pages 159-171
An Integrative Model of the Pursuit of Happiness and the Role of Smart Tourism Technology: A Case of International Tourists in Seoul....Pages 173-186
Big Data as Input for Predicting Tourist Arrivals....Pages 187-199
Front Matter....Pages 201-201
Measuring the Media Effects of a Tourism-Related Virtual Reality Experience Using Biophysical Data....Pages 203-215
To Catch Them All—The (Un)intended Consequences of Pokémon GO on Mobility, Consumption, and Wellbeing....Pages 217-227
Virtual Reality and Attitudes Toward Tourism Destinations....Pages 229-239
An Afternoon at the Museum: Through the Lens of Augmented Reality....Pages 241-254
Technology Acceptance of Virtual Reality for Travel Planning....Pages 255-268
Front Matter....Pages 269-269
Managing Business Travellers’ Use of Mobile Travel Applications....Pages 271-283
Front Matter....Pages 269-269
The Future of Wearable Devices On-Site: A Scenario Technique Approach....Pages 285-299
Copy and Paste for Hotel Mobile Websites? Or: The Power of Screen Sizes....Pages 301-315
Psychological Antecedents of Smartphone Users’ Behaviour Along the Mobile Customer Journey....Pages 317-330
Validation of a Gamified Mobile Experience by DMOs....Pages 331-343
Front Matter....Pages 345-345
(Dis)Connectivity in the Travel Context: Setting an Agenda for Research....Pages 347-359
Impact of Destination Promotion Videos on Perceived Destination Image and Booking Intention Change....Pages 361-375
The Impact of IT-Enabled Customer Experience Management on Service Perceptions and Performance....Pages 377-386
Key Factors in the Booking Activity Process: The Case of Self-catering in Valais, Switzerland....Pages 387-399
Determinants of Customers’ eWOM Behaviour—A System Success Perspective....Pages 401-415
Flight Cancellation Behaviour Under Mobile Travel Application: Based on the Construal Level Theory....Pages 417-430
A Closer Look at Tourist Information Search Behaviour When Travelling Abroad: What Is the Role of Online Marketing in Choice of Destination?....Pages 431-443
Channels for Searching Hotel and Travel Information....Pages 445-458
Front Matter....Pages 459-459
The Role of Humour in Driving Customer Engagement....Pages 461-474
Complementary Factors Influencing U.S. Consumers’ Intentions to Connect Their Tablets to Hotel Networks: The Roles of Hedonic Motivations, Trust, and Heuristics....Pages 475-487
Twenty-Five Years Past Vogt: Assessing the Changing Information Needs of American Travellers....Pages 489-502
Travellers and Their Joint Characteristics Within the Seven-Factor Model....Pages 503-515
Antecedents of Travellers’ Satisfaction and Purchase Intention from Social Commerce Websites....Pages 517-528
Front Matter....Pages 529-529
Management Responses on Third-Party Review Websites: A Focus on Emotions and Service Recovery....Pages 531-544
Online Reputation and Tourism Destination Competitiveness—Conceptual Model Development and Pilot Testing....Pages 545-558
“Thank You for Your Stay,” and Then What? Macau Hotels’ Responses to Consumer Online Reviews....Pages 559-569
Front Matter....Pages 529-529
A Preliminary Analysis of Relationships Between Traveller Characteristics and Hotel Review Ratings....Pages 571-580
Which Is More Important in Online Review Usefulness, Heuristic or Systematic Cue?....Pages 581-594
Authenticity and Tourism: What TripAdvisor Reviews Reveal About Authentic Travel to Marrakech....Pages 595-606
How “Bad” Are You? Justification and Normalisation of Online Deviant Customer Behaviour....Pages 607-622
Front Matter....Pages 623-623
Assessing Reliability of Social Media Data: Lessons from Mining TripAdvisor Hotel Reviews....Pages 625-638
“Don’t Let Me Think!” Chinese Adoption of Travel Information on Social Media: Moderating Effects of Self-disclosure....Pages 639-653
Do Local Residents and Visitors Express the Same Sentiments on Destinations Through Social Media?....Pages 655-668
How Was Your Trip Experience While You Were Obsessed with Social Media? The Influence of Compulsive Social Media Usage on Trip Experience....Pages 669-681
Customer Engagement in Facebook Brand Communities: Measurement and Best Practices from the Airline Industry....Pages 683-696
Influence of Social Media on Corporate Heritage Tourism Brand....Pages 697-709
An Analysis of Tweets by Local Mascot Characters for Regional Promotions, Called Yuru-Charas, and Their Followers in Japan....Pages 711-724
Front Matter....Pages 725-725
A Method to Assess Sustainable Mobility for Sustainable Tourism: The Case of the Public Bike Systems....Pages 727-739
Use of Bitcoin in Online Travel Product Shopping: The European Perspective....Pages 741-754
Attitudes Toward Autonomous on Demand Mobility System: The Case of Self-Driving Taxi....Pages 755-766
Personality Impacts on the Participation in Peer-to-Peer (P2P) Travel Accommodation Services....Pages 767-780
The Role of Authenticity in Airbnb Experiences....Pages 781-794