Information and Communication Technologies in Tourism 2007: Proceedings of the International Conference in Ljubljana, Slovenia, 2007

Front Matter....Pages I-XIV
RESA - An Automated Speech Based Hotel Room Booking Call Centre Agent....Pages 1-10
A Speech Dialog System (SDS) as an Additional Communication Channel in Tourism — a Vision for the Destination of Innsbruck....Pages 11-20
Connecting Destinations with an Ontology-Based e-Tourism Planner....Pages 21-32
A High Level Model for Developing Intelligent Visual Travel Recommender Systems....Pages 33-42
Developing a Conversational Travel Advisor with ADVISOR SUITE....Pages 43-52
Web-based Recommenders for Personalized City Tours: A Usage Analysis....Pages 53-64
Consumer Behaviour in e-Tourism....Pages 65-76
Similarities in Information Search of City Break Travelers — A Web Usage Mining Exercise....Pages 77-86
Quo Vadis Homo Turisticus? Towards a Picture-based Tourist Profiler....Pages 87-96
Adaptation of Storytelling to Mobile Entertainment Service for Site-Specific Cultural and Historical Tour....Pages 97-108
Behavioural Impacts of Mobile Tour Guides....Pages 109-118
Mobile Positioning Data in Tourism Studies and Monitoring: Case Study in Tartu, Estonia....Pages 119-128
CAIPS: A Context-Aware Information Push Service in Tourism....Pages 129-140
Exploring Tourist Satisfaction with Mobile Technology....Pages 141-152
Combination of Information Sources in Travel Planning A Cross-national Study....Pages 153-162
Virtual Travel Communities: Self-Reported Experiences and Satisfaction....Pages 163-174
Virtual Tourism Content Network TANDEM - A Prototype for the Austrian Tourism Industry....Pages 175-184
Assessing eBusiness Models of U.S. Destination Marketing Organizations....Pages 185-194
Architectural Scenarios Supporting e-Business Models for a DMS....Pages 195-206
Tour Operators in an eBusiness World The Challenge of Change....Pages 207-218
A Review of Hospitality Website Design Frameworks....Pages 219-230
An Experimental Usability Study for Augmented Reality Technologies in the Tourist Sector....Pages 231-242
A Conceptual Framework of Persuasive Architecture of Tourism Websites: Propositions and Implications....Pages 243-254
The Persuasive Architecture of Destination Websites: The Effect on First Impressions....Pages 255-266
Evaluation of the Usability of Chinese Destination Management Organisation Websites....Pages 267-278
The Websites of a Tourism Destination: A Network Analysis....Pages 279-288
Collaboration Agents....Pages 289-300
Destination Management Systems: Technical Challenges in Developing an eTourism Platform for Accessible Tourism in Europe....Pages 301-310
Electronic Customer Care in Tourist Destinations — Exploring the Effects of Offer Inquiry Systems....Pages 311-320
Identification of Six Socio-types of Internet Users and their Impact on the Interactivity of Tourism Websites....Pages 321-330
Exploring the Use of Emotional Features at Romantic Destination Websites....Pages 331-340
The Contribution of Technology-Based Heritage Interpretation to the Visitor Satisfaction in Museums....Pages 341-352
Towards a Web-based Marketing Process Framework for City-based National Tourism Organizations....Pages 353-364
An Assessment of Innovation in Web Marketing: Investigating American Convention and Visitors Bureaus....Pages 365-376
An Analysis of Hotel Trademark Abuse in Pay-Per-Click Search Advertising....Pages 377-388
Annotating Accommodation Advertisements Using CERNO....Pages 389-400
The Fototeddy Strategy — Web Site Attraction Through Physical Interaction....Pages 401-412
Integrated Electronic Customer Relationship Management (CRM) for Alpine Tourist Destinations: Drivers and an Adoption Framework....Pages 413-424
Exploring Email Service Quality (EMSQ) Factors....Pages 425-434
Take Me Back: Validating the Wayback Machine as a Measure of Website Evolution....Pages 435-446
e-Business W@tch in the Tourism Sector....Pages 447-456
The Relationship between Business Strategy and Internet Evolution: Investigating the Miles and Snow Typology....Pages 457-468
Internet Use by Hospitality SMEs in Alpine Destinations....Pages 469-480
The Strategic Impact of the Internet on the Tourism Industry....Pages 481-492
Reviewing the Use of Online Services by the Tourism Industry in an Emerging Market: The Case of Thailand....Pages 493-502
Developing Web-Based Tourist Information Tools Using Google Map....Pages 503-512
Online Pricing Practice of Air Tickets: The Case of Hong Kong....Pages 513-522
eTourism Curriculum Development: A Destination Management Organisation Perspective....Pages 523-534
E-learning as a Tool for Knowledge Creation in International Hotel Companies....Pages 535-546
Analyzing Research Collaborations of Information Technology Publications in Leading Hospitality and Tourism Journals: 1986–2005....Pages 547-556