Industrial Engineering and Operations Management II: XXIV IJCIEOM, Lisbon, Portugal, July 18–20

Front Matter ....Pages i-ix
 Performance Measurement System to Continuously Improve a Brazilian Industrial Engineering Program: A Process to ABET Accreditation  (Gabriela Lobo Veiga, Edson Pinheiro de Lima, Fernando Deschamps, Rafael Rodrigues Guimarães Wollmann)....Pages 1-11
 Internet of Things (IoT): Technological Indicators from Patent Analysis  (Meire Ramalho de Oliveira, Angela Emi Yanai, Diogo Soares Moreira, Cláudia Daniele de Souza, Carlos Eduardo Gomes de Castro)....Pages 13-22
 Flexibility Practices in Disaster Response—A Process Approach Based Evaluation  (Rafael Duarte, Leticia Gorte, Fernando Deschamps)....Pages 23-35
 A Literature Review of Mathematical Programming Applications in the Fresh Agri-Food Supply Chain  (Helio Yochihiro Fuchigami, Maico Roris Severino, Lie Yamanaka, Meire Ramalho de Oliveira)....Pages 37-50
 A Bibliographic Review on Social Technologies  (Meire Ramalho de Oliveira, Lie Yamanaka, Maico Roris Severino, Helio Yochihiro Fuchigami)....Pages 51-61
 The Importance of Education in Enhancing the Innovation Capacity in Serbia  (Bojan Lalic, Danijela Ciric, Danijela Gracanin, Zoran Anisic)....Pages 63-71
 Descriptive Evaluation in the Public Transport Service—A Study About of the Satisfaction of Customers  (Júlio Cesar Valandro Soares, Agenor Sousa Santos Neto, Mayara Alves de Souza, Vitória Barros Brandão, Amanda Mendonça de Oliveira)....Pages 73-82
 New Product Development in the Context of Industry 4.0: Insights from the Automotive Components Industry  (Jorge Oliveira, Manuel Nunes, Paulo Afonso)....Pages 83-94
 Risk Analysis of a Scientific Conference Organization: A Brazilian Case  (Roberto Miguel Fuentes Rivera, Jakeline Tomé da Silva, Milton Vieira Júnior, Fernando Tobal Berssaneti)....Pages 95-107
 QR Code Based Signage to Support Automated Driving Systems on Rural Area Roads  (Erol Ozan)....Pages 109-116
 A Practical Study of the Application of Value Stream Mapping to a Pre-series Production Area  (Joana Lamas, Carina M. O. Pimentel, João C. O. Matias)....Pages 117-125
 Implementation of a Software Program for the Optimization of an Oil Pump Assembly Line  (Leonardo F. M. Lemos, Radu Godina, João C. O. Matias)....Pages 127-137
 Evaluating the Impact of 5S Implementation on Occupational Safety in an Automotive Industrial Unit  (Joana P. R. Fernandes, Radu Godina, João C. O. Matias)....Pages 139-148
 Improving the Availability of a Production Line Through TPM in an Automotive Gearbox Industrial Unit  (Inês M. Ribeiro, Radu Godina, João C. O. Matias)....Pages 149-156
 Environmental, Economic, and Social Impact of Industrial Symbiosis: Methods and Indicators Review  (Angela Neves, Radu Godina, Susana G. Azevedo, João C. O. Matias)....Pages 157-165
 Continuous Improvement in an Industrial Unit of the Wood Industry Through Kanban  (Flávia C. S. Guia, Radu Godina, João C. O. Matias)....Pages 167-176
 Quality Control in the Context of Industry 4.0  (Radu Godina, João C. O. Matias)....Pages 177-187
 Aligning e-service Attributes for Hedonic and Utilitarian Consumption: An Exploratory Study in the Context of Consumer Electronics  (Larissa Schulz, Nuno Fouto, Marlene Amorim, Mário Rodrigues)....Pages 189-198
 Extracting Relevant Quality Dimensions from Online Customer Reviews in Accommodation Services  (Marlene Amorim, Mário Rodrigues, Carina Fidalgo)....Pages 199-207
 Insertion of Risk Management in Quality Management Systems with the Advent of ISO 9001:2015: Descriptive and Content Analyzes  (Gabriel Henrique Silva Rampini, Fernando Tobal Berssaneti, Ana Maria Saut)....Pages 209-221
 Occupational Stress and Job Satisfaction Among Brazilian Managers: The Case of Commercial Area  (José Wilson Franca Lelis, Neusa Maria Bastos Fernandes dos Santos, Alessandra Cristina Santos Akkari, Igor Polezi Munhoz)....Pages 223-230
 Exploring Complexity in Sustainable Biomass Supply Chain Management  (M. Ricardo Saavedra M., Cristiano H. de O. Fontes, Viviana A. Soler T., Francisco Gaudêncio M. Freires)....Pages 231-242
 Supply Chain Governance: A Study in Wineries from Brazil and Spain  (Camila Avosani Zago, Guadalupe Fuentes Lombardo, Antônia Roussouliéres Gonçalves da Fonte)....Pages 243-252
 Productivity Increase in a Cellular Battery Line Using Lean Kaizen and Tools  (Roberto Cartwright Brodie Murayama, Marcelo Duarte Vieira, José Carlos Reston Filho, Rui M. Lima)....Pages 253-260
 Lean Healthcare Project Leader: A Framework Based on Functions and Competencies  (Thiago A. Souza, Mariane C. de Souza, Rui M. Lima, Letícia V. Pimenta, Marcelo S. Oliveira)....Pages 261-272