Individualising Risk: Paid Care Work in the New Gig Economy

Acknowledgements
Contents
1 Social Care Work Matters
	Introduction
	Care Work Matters for the Future of Work
	Care Work Matters for Gender Equality
	Care Work Matters for the Quality of Care
	About the Research
	Organisation of the Book
	References
2 Marketisation and Cash-for-Care
	Introduction
	Care Goes to Market
	Individualised Funding, Care Consumers and Cost Containment
	Intersecting Regimes, Segmented Labour Markets and Individualised Care
	How Do Workers Fare in Cash-for-Care?
	References
3 Perspectives on Personalisation and the English Social Care Experience
	Introduction
	Personalisation and Individualised Social Care in England
	Personalisation Debates
	How Successful Has Personalisation Been?
		Personalisation and Individual Outcomes
		How Successful Is England’s Social Care System?
	Personalisation and the Invisible Frontline Social Care Worker
	Conclusion
	References
4 Imagining, Making and Managing Cash for Care in Australia
	Introduction
	Australia’s ‘Most Fundamental Social Reform’ Since the 1970s
	Individual Funding, Pricing and Service Provision in the NDIS
	Selling ‘Cash for Care’ and a Rosy Future for the Workforce
	Who’s Managing the Market and Where Are the Workers?
	Workers as Efficient Services in the Managed Market
		The Cost Reduction Narrative: Less Inefficiency and More Value for Money
		The Consumer Choice Narrative: Who You Want and When You Want Them
	Regulating with Care? Quality, Safety and Skills in the Managed Market
	Conclusion
	References
5 Regulating Work, Constructing Workers
	Introduction
	Labour Market Regulation: Failing Care Workers?
	Gendering Work in Australian Industrial Relations
	Social and Community Services Employment
	Part-Time ‘Private’, ‘Domestic’ and ‘Personal’ Work: Not Quite Like Other Work
	Self-Employment, Gig Work and ‘On-Hired’ Labour
	Conclusion
	References
6 The Emerging Market for Individualised Support and Care
	Introduction
	Who’s Who in the New Market for Care and Support
	The Demise of Public Sector Disability Services
	The Changing Fortunes of the Not-For-Profits Under a Billable Hours Regime
	Where Are the New For-Profit Registered Service Providers?
	Getting a Slice of the NDIS Pie: Labour Hire, Digital Platforms and Other Brokers
		Labour Hire, Recruitment Firms and Other Third Parties
		Digital Platforms: The Uberisation of Social Care?
	Representing Workers in the NDIS
	Consumer Choice, the Market Rules and the Transformation of Work Relations
	References
7 Care Work, Individualisation and Risk
	Introduction
	What’s Special About Personal Support and Care Work?
	Individualised Risk
	Risks of Reinforcing Gendered Undervaluation
		Transforming Relations: Informalised Work and the Very Private Business of Care
		Consumer Choice and Control: Master–Servant Relations and Humans as Flexible Services
		Market Determination of Fair Pay and Conditions: Value for Money
	Conclusion
	References
8 Individualised Risk: Isolation and Fragmentation
	Introduction
	Risks of Isolating & Individualising Workers
	Isolation and Individualisation in the Disappearing Organisation
		The Atomisation of Social Care and Support
		Distancing Work and Degrading Support
		Individualising Responsibility for Consumer Choice and Control
	Isolation and Individualisation in Solo Care and Support Work
	Risks of Fragmenting Work, Working Time & Life
		Organisational Employment: Minimisation of Paid Time in the Flexible Workforce
		Flexible Supports and Transforming Relations of Care and Support
	Conclusion
	References
9 Changing Course Towards Decent Work
	Introduction
	Markets, Care and Coalitions
	Valuing Care and Care Work
	Building Opportunity for Collective Effort, Responsibility and Voice
	Re-Fashioning Care Jobs as Sustainable and Secure Work
	Conclusion
	References
Index