Idealized Design: Creating an Organization's Future

Cover
CONTENTS
FOREWORD
PREFACE
INTRODUCTION: THE BIRTH OF AN IDEA
PART I: IDEALIZED DESIGN: THE BASICS
	CHAPTER 1 THE STAGES OF IDEALIZED DESIGN
		The Evolution of Idealized Design
		The Process of Idealized Design
		Constraints and Requirement
		Anticipating the Future
		Effects of Idealized Design
		Idealized Design at General Motors
		Summary
	CHAPTER 2 ORGANIZING THE PROCESS
		Who Should Be Involved?
		Frequency and Duration of Design Sessions
		Facilitators
		Recording the Sessions
		Procedural Rules
		Constrained and Unconstrained Designs
		Consensus Design
		Conference Facilities and Equipment
		Summary
	CHAPTER 3 PREPARING FOR AN IDEALIZED DESIGN PROCESS
		Formulating the Mess
		Preparing a Mission Statement
		Specifying the Properties Desired in the Design
		Summary
PART II: IDEALIZED DESIGN: APPLICATIONS—THE PROCESS IN ACTION
	CHAPTER 4 BUSINESS ENTERPRISES
		Common Content of Designs
		Repetitive Design Features
		A Supermarket Chain at the Crossroads
		Summary
	CHAPTER 5 NOT-FOR-PROFIT AND GOVERNMENT ORGANIZATIONS
		An Opera School Reinvents Itself
		Visiting Nurses Face a Financial Crisis
		Reorganizing Communications in the White House
		Summary
	CHAPTER 6 PROCESS IMPROVEMENT
		Internal Markets Transform Internal Monopolies
		Opening a Company’s Computing Services to Competition
		Solving the Perennial Problem of Transfer Pricing
		Transforming a Procurement Process
		Facilitating a Joint Venture
		Summary
	CHAPTER 7 PROBLEM DISSOLVING
		The Four Ways of Treating Problems
		Ending Labor Violence on City Buses
		Improving Productivity at Coated Papers
		Preserving an Organization That Preserves Life
		Issuing Licenses in Mexico City
		Summary
	CHAPTER 8 FACILITIES AND SITES DESIGN
		Improving Sales by Improving the Layout of a Store
		Improving the Quality of Air Travel
		Summary
	CHAPTER 9 TAKE THE PLUNGE
		Overcoming Today’s Crisis
		Making a Good Organization Better
		Making Work More Satisfying
		Overcoming Obstacles to Idealized Design
		Summary
PART III: IDEALIZED DESIGN: NO LIMIT—APPLICATIONS TO WORLD CHALLENGES
	CHAPTER 10 THE URBAN CHALLENGE
		An Urban Automobile
		A Redesign of Paris and Beyond
	CHAPTER 11 THE HEALTH-CARE CHALLENGE
		A National Health-Care System
		A Health-Care Mall
	CHAPTER 12 THE CHALLENGE TO GOVERNMENT
		A National Election System
		A New United Nations
		A Response to Terrorism
PART IV: COMPLETE IDEALIZED DESIGNS
	CHAPTER 13 ENERGETICS (BUSINESS ENTERPRISE)
		Introduction
		The Internal Economy
		Organizational Structure
		Organizational Learning and Adaptation
		Human Resources Development
	CHAPTER 14 ACADEMY OF VOCAL ARTS (NOT-FOR-PROFIT)
		Introduction
		The Organization Involved
		The Planning Process
		The Application
		What Has Been Done
		Results
		Impact Assessment
		Conclusion
		References
	CHAPTER 15 WHITE HOUSE COMMUNICATIONS AGENCY (GOVERNMENT)
		Introduction
		Meet WHCA
		Setting the Stage
		Enter the Change Agent
		Understanding the Culture
		Key Cultural Influences
		Getting Started
		Changing the System
		Organizational Redesign
		Board Structure and Participation
		Results
		Other Changes
		Managing Fear
		Role of Leader
		Holding the Gains
		Further Study
		Note
		References
ENDNOTES
ANNOTATED BIBLIOGRAPHY
INDEX
	A
	B
	C
	D
	E
	F
	G
	H
	I
	J–K–L
	M
	N
	O
	P
	Q–R
	S
	T
	U
	V
	W–Z