ICT for an Inclusive World: Industry 4.0–Towards the Smart Enterprise (Lecture Notes in Information Systems and Organisation, 35)

Preface
Acknowledgements
Contents
Innovative Technologies for 	an Inclusive World
Business Process Mining for Service Oriented Architecture
	1 Introduction
	2 Background
	3 Related Work
	4 The Proposed Approach
		4.1 The Research Methodology
		4.2 The Proposed Approach Described
	5 Case Study
		5.1 Presentation
		5.2 Application
	6 Conclusion
		6.1 Summary
		6.2 Future Work
	References
A Multi-step Approach for Managing Intellectual Capital Inside Communities of Practice
	1 Introduction
	2 Theoretical Background
		2.1 Communities of Practice and Intellectual Capital
		2.2 Intellectual Capital Assessment
	3 A Four-Step Methodology
		3.1 Step 1
		3.2 Step 2
		3.3 Step 3
		3.4 Step 4
	4 Analysis and Discussion of Findings
		4.1 The Nominal Group Technique: Main Results
		4.2 The Focus Group with the Governance: Main Results
		4.3 The Focus Group with the SMEs: Main Results
		4.4 The Improvement Strategy
	5 Conclusions and Further Insights
	References
The Influence of ICT Adoption on the Development of Managerial Modes of Consulting Firms in France
	1 Introduction
	2 Literature Review
	3 Methodology
	4 Results and Discussion
	5 Conclusions
	References
Organizational Agility and the Complementary Enabling Role of IT and Human Resources: Proposition of a New Framework
	1 Introduction
	2 Literature Review: Organizational Agility, HR Practices, IT Resources and Their Complementary Effects
		2.1 Organizational Agility from a Dynamic Capabilities Perspective
		2.2 HR Practices
		2.3 IT Resources
		2.4 HR Complementarities: IT Acceptance and IT Skills
	3 The Conceptual Framework
		3.1 Framework Description
		3.2 Main Hypothesis
	4 Conclusion and Perspectives
	References
Creating Shared Value Through Information Technologies
	1 Introduction
	2 The Concept of Shared Value
	3 Shared Value: Literature Review
	4 Shared Value, Corporate Social Responsibility and Sustainability
	5 Creating Shared Value
		5.1 Reconceiving Products and Markets Through IT
		5.2 Redefining Productivity in the Value Chain Through IT
		5.3 Enable Local Cluster Development Through IT
	6 Framework for Creating Shared Value Based on IT
	7 A Case Study: Creating Shared Value by a Telecom Operator Through IT
	8 Conclusion
	References
Web Platform and Corporate Welfare: An Inclusive Organizational Solution
	1 Introduction
	2 Theoretical Background
		2.1 The Italian “Second Welfare”
		2.2 The Evolution of Italian Corporate Welfare
		2.3 A Win-Win Model
		2.4 Organizational Change
		2.5 Web Platforms
	3 Method
	4 Creawelfare Case: An Inclusive Platform for Welfare Services
		4.1 Mutual Aid Societies and COMIPA
		4.2 The “Creawelfare” Platform
	5 Discussions and Conclusion
	References
Information Technology Infrastructure: A Source of Entrepreneurs’ Economic Challenges
	1 Introduction
		1.1 Purpose
		1.2 Problem Statement
		1.3 Research Questions
	2 Theoretical Framework
	3 Literature Review
		3.1 Gap in the Research
		3.2 Methodology
		3.3 Research Design
		3.4 Sampling Procedure
		3.5 Population
		3.6 Data Collection and Analysis
		3.7 Entrepreneurs’ Demographics
		3.8 Significant Themes
		3.9 Credibility and Validity
	4 Results
	5 Discussion
		5.1 Recommendations
		5.2 Implications for Social Change
	6 Conclusion
	References
Regional Binding in Information Networks of Open Data Promotion in Local Governments of Japan
	1 Introduction
	2 Method
	3 Results
	4 Discussion
	5 Conclusion
	References
Handover and QoS Parameters a Performance Assessment on 3G  Based SDN
	1 Introduction
	2 Problem and Solution
	3 SDN and SDMN Networks
	4 Global Architecture of UMTS
		4.1 Functional Architecture of UMTS SDMN
	5 SDN Components
	6 Simulation Results and Discussion
		6.1 End-to-End Delay Time Parameters
		6.2 Jitter Parameters
		6.3 Latency Parameters
		6.4 Lost Packet Parameters
		6.5 MOS Parameters
	7 Performance Synthessis
	8 Conclusion
	References
Towards Cities as Communities
	1 Introduction
	2 Defining Cities
	3 Rethinking Cities as Smart Communities
	4 How to Drive Cities as Communities
		4.1 Towards Smart and Sustainable Cities
		4.2 Designing Citizen-Centered Services by Constructing Smart Governance
		4.3 Promoting Innovation Within Cities
	5 Discussion and Conclusions
	References
Innovative Approaches to Work Organization and New Technologies. First Insight from the Italian Context
	1 Introduction
	2 The Theoretical Background
		2.1 The Socio-Technical Perspective
		2.2 The Technology Acceptance Model
		2.3 The Ubiquitous Media System and Its Portability
	3 Our Explorative Research
		3.1 Main Findings
	4 Final Considerations
	References
Social Media
Internet for Supporting and Promoting Accessible Tourism: Evidence from Italy
	1 Introduction
	2 Development and Regulations of Accessible Tourism
	3 The Need for Information for the Disabled Tourist: The Role of the Web
	4 Web and Accessible Tourism: What Is the Situation in Italy?
	5 Concluding Remarks
	References
Assistive Technology for the Social Inclusion at School: A Portrait of Italy
	1 Introduction
	2 Disability and Inclusive Education: Analysis of Regulatory Developments
	3 Inclusion Technology for Disabled Student
	4 Analysis of the Technologies for the Educational Needs of Students with Disabilities
	5 Technology and School Inclusion: Reports on the Situation in Italy
	6 Concluding Remarks
	References
Social Media Communication in Hospitality: The Case of Parisian Hotels
	1 Introduction
	2 Conceptual Framework and Literature Review
	3 Methodology
	4 First Results
	5 Limitations and Future Research
	6 Conclusion
	References
Antecedent Factors in Adolescents Consumer Socialization Process  Through Social Media
	1 Introduction
	2 Theoretical Background
		2.1 Consumer Socialization Through Social Media
		2.2 Antecedents
	3 Socialization Process
		3.1 Peer Group Communication as a Socialization Agent
		3.2 Children’s Influence in Family Decision Making
	4 Analysis and Results
	5 Discussions and Implications
	6 Conclusion
	Annexure
	References
Social Media Patient Engagement in Healthcare: An Italian Case Study
	1 Introduction
	2 Theoretical Background
		2.1 Value Cocreation in Healthcare
		2.2 Patient Engagement
		2.3 Social Media and Patient Engagement
	3 Research Method
		3.1 The Case Study
		3.2 Data Collection and the Coding Procedure
	4 Results and Discussion
	5 Conclusion and Managerial Implications
	References
Adoption of Social Media for Public Relations Professionals in Oman
	1 Introduction
	2 Theoretical Background
		2.1 Unified Theory of Acceptance and Use of Technology (UTAUT)
		2.2 Factors Influencing Social Media Acceptance
	3 Research Methodology
	4 Data Analysis
		4.1 UTAUT Factors
		4.2 Benefits Gained
	5 Discussion of Findings
	6 Concluding Remarks
	References
Impact of Innovative Technologies 	in Developing Countries
An Insight into Concepts of Technology Transfer and Its Role in the National Innovation System of Latvia
	1 Introduction
	2 Related Research
	3 An Insight into the Concepts of Information Transfer
	4 ICT Technology Transfer
	5 Conclusions
	References
Moderating Effects of Age and Gender on Social Commerce Adoption Factors the Cameroonian Context
	1 Introduction
	2 Theoretical Background
	3 Methodology
	4 Results
		4.1 Demographic Information
		4.2 Demographic of Respondents
	5 Discussion and Conclusion
	References
Mobile Commerce Adoption in a Developing Country: Driving Factors in the Case of Cameroon
	1 Introduction
	2 Theoretical Background
		2.1 Variety of Services (VS)
		2.2 Social Influence (SI)
		2.3 Perceived Cost (C)
		2.4 Behavioural Intention (BI)
		2.5 Control Variables (Gender, Age)
	3 Methodology
	4 Data Analysis and Results
		4.1 Demographic Information
		4.2 Demographic of Respondents
	5 Discussions and Limitations
	References
The Information and Communication Technologies (ICT) in Leadership—Case of Lebanese Public Sector
	1 Introduction
	2 From the Managerialism to the Leaderism
		2.1 The Evolution of the Managerial Though: From the SOW…
		2.2 To a Harmonious Development of Organized Worlds: The Human Relations
		2.3 The Leadership in the Managerial Though
	3 The Leadership
		3.1 Are the Managers and the Leaders Different?
		3.2 The Evolution of the Concept of Leadership upon the Theories in the Organizational Context
		3.3 Theory of Transactional-Transformational Leadership
	4 Leadership and the Public Sector
		4.1 The Specificities of the Public Sector
		4.2 Serving Leadership and Ethic: Two Inseparable Concepts of Public Services
		4.3 The Technologies of Information and Communication in the Public Sector
	5 Empirical Study
		5.1 Methodology of the Research and Positioning
		5.2 Choice of the Field
		5.3 Source and Mode of Data Collection
		5.4 The Context of the Study and the Public Administration in Lebanon
	6 Analysis and Discussion of Obtained Results
		6.1 The Influence of the Administrative Bureaucracy
		6.2 The Principal Roles Observed with the Public Leaders
		6.3 The Challenges of Public Leaders in Lebanon
	7 Conclusion
	Magazines
	Annex: Recapitulative Table of the Evolution of the Concept of Leadership in Function of the School of Thought
	References
E-Banking Users’ Profiles in Lebanon Exploration of the Role of Socio-Demographic Factors
	1 Introduction
	2 Literature Review
		2.1 Rogers’ Theory [8] on the Diffusion of Innovations
		2.2 Socio-demographic Factors and Diffusion of Innovations
		2.3 Socio-Demographic Factors and Adoption of E-Banking
	3 Methodology
		3.1 Data Collection
		3.2 Characteristics of the Chosen Sample
	4 Analysis and Discussion of the Findings
		4.1 Identified Groups
		4.2 The Average Usage of Internet Banking Per Group
		4.3 Analysis of Findings
	5 Conclusion
	References
The FDI-Economic Growth Nexus: A Human Resource Management Perspective—The Case of the ICT Sector in Sub-Saharan Africa
	1 Introduction
	2 FDI in Africa
		2.1 FDI Trends
		2.2 FDI Policies and Institutions
		2.3 FDI Outcomes
	3 The Importance of ICT
		3.1 FDI in the ICT Sector
		3.2 Trends, Policies, and Challenges Related to the ICT Sector
	4 A Human Resource Management Perspective
		4.1 Human Resource Management in Context
		4.2 FDI and International Human Resource Management
		4.3 The Promise of Good IHRM Practices
	5 Toward A Research Agenda
	References
Traditional Banks and Fintech: Survival, Future and Threats
	1 Introduction
	2 Literature Revue
		2.1 The Theory of Behavioral Finance
		2.2 The Theory of Innovation
	3 Research Methodology
	4 Context of the Study
		4.1 Types of Fintech
		4.2 FinTech Worldwide Ranking
		4.3 The FinTechs in the Arab World
		4.4 Research Model
	5 Research Findings
		5.1 Interviews with Banks Officials
		5.2 Questionnaire Analysis
	6 Conclusion
	References
ICT and the Performance of Lebanese Banks: A Panel Data Analysis
	1 Introduction
	2 Literature Review
		2.1 ICT and Bank Performance
		2.2 Factors Affecting Bank Performance
	3 Methodology and Data
		3.1 Model and Estimation Technique
		3.2 Data Source and Descriptive Statistics
	4 Empirical Results
	5 Conclusion
	References
The Challenges Faced During the Implementation of Smart Schools in Oman
	1 Introduction
	2 Literature Review
		2.1 What Is a Smart School?
		2.2 ICT Adoption in Education
		2.3 Worldwide Smart School Initiatives
		2.4 Benefits of Smart Schools and Integration of ICT in Education
		2.5 Challenges of Implementing Smart Schools
	3 Research Methodology
		3.1 Classroom Observation Protocol
		3.2 Research Conceptual Framework
	4 Data Analysis
	5 Results and Discussion
		5.1 Understanding the Challenges of Smart Schools: Interview with the Person in Charge
		5.2 Understanding the Challenges of Smart Schools: Interviews with the Service Provider and Manager of the Smart Schools Project
		5.3 Understanding the Challenges of Smart Schools: Interviews with IT School Administrators
		5.4 Understanding the Challenges of Smart Schools: Interviews with Teachers
		5.5 Classrooms Observations
	6 Conclusion
	References
Big Data in the Banking Sector from a Transactional Cost Theory (TCT) Perspective—The Case of Top Lebanese Banks
	1 Introduction
	2 Literature Review
		2.1 Big Data and Banks: Challenges and Opportunities
		2.2 Transaction Cost Theory in the Banking Industry
		2.3 Big Data, TCT and Banks
	3 Research Methodology
		3.1 The Context of the Study: Big Data in Lebanese Banks
		3.2 The Context of the Study: Top 2 Alpha Banks, BLOM and Audi
	4 Analysis and Discussion of the Results
	5 Conclusion and Recommendations
	References
Urban Concentration in Lebanon: The Need for Urban Observatories
	1 Introduction
	2 Sustainable Development and Urban Observatories
	3 Urban Observatories and the Need for Data
	4 Example of Urban Observatories in Lebanon: TEDO
		4.1 Aims
		4.2 Indicators of TEDO
		4.3 GIS Application and Database
		4.4 Sample of TEDO Application: The Medical Campaign in Primary Schools
	5 Conclusion and Recommendations
	Appendix
	References
Cloud Computing and the New Role of IT Service Providers in Lebanon: A Service Dominant Logic Approach
	1 Introduction
	2 Theoretical Background
		2.1 The Ascent of CC
		2.2 Value Co-creation: From Goods Dominant Logic to Service Dominant Logic
	3 Research Methodology
		3.1 The Context of the Article
	4 Results and Discussion
		4.1 Transformation of IT Service Providers Role in the CC Era from a SDL
		4.2 CC Detailed Roadmap Levels
	5 Conclusion
	References
Success and Failure of the Institutionalization of IS Dispositives Within Organizations: The Effect of External Pressures and the Role of Actors
	1 Introduction
	2 Theoretical Framework: The Sociological Neo-Institutional Theory
		2.1 Management Dispositive and the External Pressures
		2.2 Actors’ Reaction in an Organization
		2.3 The Institutional Entrepreneurs’ Role
		2.4 The Role of Other Actors Within the Organization
	3 Research Methodology: Three Longitudinal Studies
		3.1 Method of Data Collection: Case Studies in Different Types of Organizations
		3.2 Method of Data Processing
	4 The Results
		4.1 Implementation of e-Government in the Country of Cedars
		4.2 Implementation of ISO 14001 Dispositives Within a Subsidiary
		4.3 Implementation of an e-Banking System
	5 Interpretation and Conclusion
	References
Transformational Process of the Implementation of an Information System Dispositive in an Organization: The Role of Power and Interests from an Institutional Perspective
	1 Introduction
	2 Institutional Embeddedness and Change
	3 Power, Interests, and Transformational Process of IS
	4 Research Methodology
	5 Case Study—Implementation of an Integrated IS in a Private University in Lebanon
		5.1 Universities in Developing Countries
		5.2 The Historical Start
		5.3 The Adoption of the ECTS and the Need for Change
		5.4 From ECTS Implementation to the Implementation of an Integrated IS
	6 IS as a Dispositive of Power
	7 Conclusion
	Appendix A: Interview Guide
	Appendix B: Interviewees
	Appendix C: Analyzed Documents
	References
MENACIS 2018
Individual Intention to Become an Entrepreneur: Technological Perspective
	1 Introduction
	2 Related Work and Hypotheses Development
		2.1 The Three Pillars of Theory of Planned Behavior
		2.2 General Computer Self-efficacy and Computer Anxiety
	3 Research Method
	4 Data Analysis and Results
		4.1 Measurement Model
		4.2 Preliminary Results and Discussion
	5 Conclusion and Future Steps
	References
Developing an IT Risk Management Culture Framework
	1 Introduction
	2 Background
		2.1 Organizational Culture
		2.2 Cameron and Quinn’s Model of Organizational Culture
	3 Research Design
	4 Conclusion and Overview of Next Phase of Research
	References
Industry 4.0: Impact of New Technologies on Logistics Management
	1 Introduction
	2 Artificial Intelligence
	3 IoT: Internet of Things
	4 Internet Technologies
	5 Cloud Computing
	6 3D Printing
	7 Discussions
	8 Conclusion
	References
Using Immersive Virtual Reality in Ancient Egypt’s Giza Plateau
	1 Introduction
		1.1 The Giza Plateau
		1.2 Second Life in the Giza Plateau Project
	2 Literature Background
		2.1 Immersive Virtual Reality (IVR) and Tourism
		2.2 Second Life (SL) and Education
		2.3 Second Life (SL) and Tourism
		2.4 Why SL?
	3 The Technical Approach and Resolved Problems
		3.1 Getting Started with Second Life (SL)
		3.2 Second Life (SL) Limitations (Very Important)
		3.3 Screen Shots
	4 The Socio–Economic Impact of the Project
	5 Conclusion and Directions for Further Work
	References
Governance of IS Security in a Cloud Computing Ecosystem: A Longitudinal Approach
	1 Introduction
	2 Governance of IS Security in the Pre-adoption of Cloud Computing
		2.1 Criticality of Outsourced Data
		2.2 Auditability of the Cloud Computing Solution
		2.3 Relationship with Cloud Computing Provider
	3 Governance of IS Security During the Adoption of Cloud Computing
	4 Governance of IS Security in the Post-adoption of Cloud Computing: Reversibility of Service
	5 Conclusion
	References
Rate of Penetration (ROP) Prediction in Oil Drilling Based on Ensemble Machine Learning
	1 Introduction
	2 Literature Review
		2.1 Related Works
		2.2 Oil Well Rotary Drilling Process
		2.3 Oil Drilling Parameters
		2.4 Factors Influencing the Rate of Penetration (ROP)
		2.5 Random Forest
	3 Our Approach: Implementation, Experimentation and Results
		3.1 Define the Problem
		3.2 Prepare Data
		3.3 Experimentation and Comparison Between Machine Learning Algorithms
		3.4 Tuning of Random Forest Parameters
		3.5 Present Results in KNIME Platform
	4 Conclusion
	References
A New Model for Information Security Risk Management
	1 Introduction
	2 A Review of Literature
		2.1 Information Security and Objectives
		2.2 Definition of Risk
		2.3 Risk Management Concept and Its Steps
		2.4 Methods of Risk Management and Their Objectives
		2.5 Qualitative and Quantitative Approaches of Risk Management
		2.6 Problems of Risk Management Approaches
	3 Theoretical Framework
		3.1 Context Establishment
		3.2 Information Security Risk Assessment
		3.3 Risk Treatment
	4 Conclusion
	References
Using Process Mining for Process Analysis Improvement in Pre-hospital Emergency
	1 Introduction
	2 Literature Review
	3 Research Methodology
		3.1 Process Model Discovery
		3.2 Conformance Checking
		3.3 Analysis and Improvement
	4 Conclusion and Further Considerations
	References
Digital Innovation in Manufacturing Firms: Why Smart Connected Products Become a Challenge?
	1 Introduction
	2 Theoretical Background
	3 Research Problem and Research Question
	4 Philosophical Stance and Research Method Choice
	5 Research Process and Techniques
	6 Data Collection and Analysis
	7 Research Contribution
	References
A Dynamic System for Instabilities Prediction
	1 Introduction
	2 Speculative Financial Bubbles Formation
		2.1 The Reference Value Problem (Real or Fundamental Value)
		2.2 The Detection of Speculative Bubbles in Real Time
	3 Multi-agent Models Simulations “Agent-Based Models”
		3.1 A Literature Review of Multi-agent Models Applied to Finance
		3.2 An Application of Multi-agent Models “Agent-Based Models”
	4 Financial Stability Observatory
		4.1 The Functions Assumed by the Financial Stability Observatory
		4.2 The Externalities of the Financial Support Framework
	5 Conclusion
	References