Human resources management in Canada

Cover......Page 1
Title Page......Page 4
Copyright Page......Page 5
Brief Contents......Page 8
Table of Contents......Page 10
Preface......Page 18
Chapter 1 The Strategic Role of Human Resources Management......Page 26
The Strategic Role of Human Resources Management......Page 27
A Brief History of HRM......Page 28
HR in the News Superhero Employees......Page 32
Reorganizing the HRM Function......Page 33
Growing Professionalism in HRM......Page 36
Environmental Influences on HRM......Page 40
HR by the Numbers Workforce Diversity in Canada......Page 41
HR by the Numbers Increased Use of Contract Workers......Page 43
Chapter Summary......Page 45
Key Terms......Page 46
Experiential Exercises......Page 47
Running Case......Page 48
Case Incident......Page 49
Chapter 2 The Changing Legal Emphasis: Compliance and Impact on Canadian Workplaces......Page 50
The Legal Framework for Employment Law in Canada......Page 51
Legislation Protecting the General Population......Page 54
Workforce Diversity The Evolution of Thought on Sexual Harassment in Canada......Page 64
Legislation Specific to the Workplace......Page 68
HR in the News Recruiter Pays for Series of Abusive Texts to Applicant......Page 70
Employment/Labour Standards Legislation......Page 71
HR in the News Who is Earning Minimum Wage?......Page 72
Respecting Employee Privacy......Page 73
Chapter Summary......Page 74
Critical Thinking Questions......Page 75
Running Case......Page 76
Case Incident......Page 77
Chapter 3 Human Resources Management and Technology......Page 78
Trends in the Nature of Work......Page 79
HR by the Numbers Technology Enabled Delivery of HR......Page 81
Strategic HR Google Tackles Retention Issues with “Predictive Attrition”......Page 82
The Impact of Technology on the Role of HR......Page 83
Human Resources Information Systems (HRIS)......Page 85
The Major Components of an HRIS......Page 87
What are HR Audits?......Page 92
Selecting and Implementing an HRIS......Page 94
Electronic HR......Page 97
Chapter Summary......Page 100
Critical Thinking Questions......Page 101
Case Incident......Page 102
Chapter 4 Designing and Analyzing Jobs......Page 105
Fundamentals of Job Analysis......Page 106
HR by the Numbers Uses of Job Analysis......Page 107
Step 1: Review Relevant Background Information......Page 108
Step 2: Select Jobs to be Analyzed......Page 109
Step 3: Collecting Job Analysis Information......Page 116
Step 5: Writing Job Descriptions and Job Specifications......Page 122
HR in the News Experimenting with Job Titles......Page 123
Entrepreneurs and HR A Practical Approach to Job Analysis and Job Descriptions......Page 126
Step 6: Communication and Preparations for Revisions......Page 127
Chapter Summary......Page 128
Critical Thinking Questions......Page 129
Experiential Exercises......Page 130
Running Case......Page 131
Case Incident......Page 132
Chapter 5 Human Resources Planning......Page 133
The Strategic Importance of Human Resources Planning......Page 134
HR by the Numbers Strategic Workforce Planning in Canada......Page 135
Forecasting the Availability of Candidates (Supply)......Page 137
Entrepreneurs and HR Succession Planning and Family Businesses......Page 140
Strategic HR Pumping Up People Supply......Page 141
Forecasting Future Human Resources Needs (Demand)......Page 142
Planning and Implementing HR Programs to Balance Supply and Demand......Page 146
Key Terms......Page 152
Experiential Exercises......Page 153
Case Incident......Page 154
Chapter 6 Recruitment......Page 155
The Strategic Importance of Recruitment......Page 156
The Recruitment Process......Page 157
Developing and Using Application Forms......Page 158
Recruitment Avenues: Recruiting from Within the Organization......Page 159
Recruitment Avenues: Recruiting from Outside the Organization......Page 161
HR in the News Creative Job Ads......Page 162
HR by the Numbers Value of Internships......Page 164
HR by the Numbers The Stigma of Being Unemployed......Page 169
Recruiting a More Diverse Workforce......Page 171
Strategic HR Attracting the Younger Generation......Page 172
Chapter Summary......Page 173
Critical Thinking Questions......Page 174
Running Case......Page 175
Case Incident......Page 176
Chapter 7 Selection......Page 177
HR by the Numbers Hiring Mistakes......Page 178
Step 2: Selection Testing......Page 181
Step 3: The Selection Interview......Page 189
HR by the Numbers Growing Use of Electronic Mediums for Selection......Page 191
HR in the News Recruiters Reveal Real Interview Failures......Page 192
Conducting an Effective Interview......Page 194
Step 4: Background Investigation/Reference Checking......Page 195
HR in the News Skeletons in the closet: Be careful about lying on your résumé!......Page 196
Step 6: Hiring Decision and Candidate Notification......Page 198
Chapter Summary......Page 199
Critical Thinking Questions......Page 200
Experiential Exercises......Page 201
Running Case......Page 202
Case Incident......Page 203
Appendix 7.1 A Guide to Screening and Selection in Employment......Page 204
Chapter 8 Onboarding and Training......Page 206
Onboarding & Orientation of New Employees......Page 207
The Training Process......Page 211
HR in the News Ontario Manufacturing Learning Consortium......Page 212
Step 1: Training Needs Analysis......Page 214
Step 2: Instructional Design......Page 216
HR by the Numbers Formal Post-Secondary Education in Canada......Page 217
Steps 3 and 4: Validation and Implementation......Page 219
Step 5: Evaluation of Training......Page 220
Training for Special Purposes......Page 222
Chapter Summary......Page 224
Review and Discussion Questions......Page 225
Experiential Exercises......Page 226
Running Case......Page 227
Case Incident......Page 228
Chapter 9 Career and Management Development......Page 229
New Approaches to Career Development......Page 230
Workforce Diversity Career Development for Older Workers......Page 231
Focus on Life Trajectories......Page 232
Employee Life-Cycle and Career Management......Page 234
HR by the Numbers Succession Planning......Page 236
HR in the News Fast-tracking to Executive Positions......Page 237
Leadership Development......Page 242
Key Terms......Page 244
Experiential Exercises......Page 245
Case Incident......Page 246
Chapter 10 Performance Management......Page 247
The Strategic Importance of Performance Management......Page 248
The Performance Management Process......Page 249
Step 1: Defining Performance Expectations......Page 250
HR in the News Frequency of Performance Evaluations......Page 252
Step 3: Conduct Performance Appraisal and Evaluation Discussion......Page 253
HR by the Numbers Performance Interview Feedback......Page 267
Strategic HR Jaguar Land Rover Formal Appraisal Discussion Training......Page 268
Legal and Ethical Issues in Performance Management......Page 270
Chapter Summary......Page 271
Key Terms......Page 272
Experiential Exercises......Page 273
Case Incident......Page 274
Chapter 11 Strategic Pay Plans......Page 275
The Strategic Importance of Total Employment Rewards......Page 276
Basic Considerations in Determining Pay Rates......Page 277
HR by the Numbers Have We Achieved Pay Equity Yet?......Page 278
Establishing Pay Rates......Page 280
Pay for Knowledge......Page 290
Pay for Executive, Managerial, and Professional Jobs......Page 291
Pay Equity......Page 292
Chapter Summary......Page 293
Key Terms......Page 294
Experiential Exercises......Page 295
Running Case......Page 296
Chapter 12 Pay-for-Performance and Financial Incentives......Page 297
Money and Motivation......Page 298
Incentives for All Employees......Page 300
Incentives for Operations Employees......Page 302
Incentives for Senior Managers and Executives......Page 304
Incentives for Salespeople......Page 308
Developing Effective Incentive Plans......Page 311
Entrepreneurs and HR Recognition and Incentives for Entrepreneurs......Page 313
HR by the Numbers Providing Meaningful Rewards to Employees in Canada......Page 314
Chapter Summary......Page 315
Review and Discussion Questions......Page 316
Experiential Exercises......Page 317
Running Case......Page 318
Case Incident......Page 319
Chapter 13 Employee Benefits and Services......Page 320
Government-Mandated Benefits......Page 321
Voluntary Employer-Sponsored Benefits......Page 327
HR by the Numbers Smoking and the Workplace......Page 329
Global HRM Defined Benefit Pension Problems and Solutions Around the World......Page 335
HR by the Numbers Incentives that Matter......Page 337
HR in the News NES Rentals......Page 338
HR in the News Various Incentives Offered by Canada’s Top Employers......Page 340
Flexible Benefits Programs......Page 343
Benefits Administration......Page 344
Key Terms......Page 345
Experiential Exercises......Page 346
Case Incident......Page 347
Chapter 14 Occupational Health and Safety......Page 348
Basic Facts about Occupational Health and Safety Legislation......Page 349
HR in the News Criminal Negligence at Work......Page 353
HR by the Numbers Balancing Scheduling of Employees and Health Concerns......Page 355
HR in the News Managing High Absenteeism......Page 356
Workforce Diversity Guiding Young Workers in Health and Safety......Page 358
How To Prevent Accidents......Page 359
Entrepreneurs and HR Small Business Safety Calculator......Page 362
Occupational Health and Safety Challenges in Canada......Page 363
HR in the News Overcoming PTSD as a Family......Page 366
Employee Wellness Programs......Page 372
Chapter Summary......Page 373
Review and Discussion Questions......Page 374
Experiential Exercises......Page 375
Running Case......Page 376
Case Incident......Page 377
Chapter 15 Managing Employee Separations: Turnover, Communication, and Employee Engagement......Page 378
The Importance of Managing Employee Separations......Page 379
Managing Turnover......Page 380
HR in the News Employees Failed to Provide Notice for Resignations......Page 383
HR in the News Digital Presence Matters......Page 385
HR by the Numbers Prevalence of Theft Behaviour......Page 386
Considerations During Involuntary Turnover......Page 388
Employee Engagement and Fairness in Employee Separations......Page 390
HR in the News Mass Layoffs Gone Wrong......Page 392
Chapter Summary......Page 395
Experiential Exercises......Page 396
Running Case......Page 397
Case Incident......Page 398
Chapter 16 Labour Relations......Page 399
Introduction to Labour Relations......Page 400
HR in the News Collective Agreement Puts Aboriginals First......Page 401
Strategic HR Forming Unifor......Page 403
The Labour Relations Process......Page 405
HR by the Numbers Unionization Trends in Canada......Page 406
HR in the News Walmart’s Approach to Unions Proves Costly......Page 413
Strategic HR NHL Lockout Timeline (2012–2013 season)......Page 416
The Impact of Unionization on HRM......Page 419
Key Terms......Page 421
Critical Thinking Questions......Page 422
Experiential Exercises......Page 423
Running Case......Page 424
Chapter 17 Managing Human Resources in a Global Business......Page 425
How Intercountry Differences Affect HRM......Page 426
Global Relocation......Page 428
Considerations in Global HRM......Page 431
Repatriation......Page 436
HR in the News Changes to the Temporary Foreign Workers Programs......Page 437
HR by the Numbers Immigrant Experiences in Canada, in 2011......Page 440
Global HRM Successful Integration of Immigrants in Canada......Page 441
Chapter Summary......Page 442
Review and Discussion Questions......Page 443
Running Case......Page 444
Case Incident......Page 445
Notes......Page 447
Glossary......Page 472
Name and Organization Index......Page 483
Subject Index......Page 486