Human Resources In Healthcare: Managing for Success, Third Edition

Brief Contents
......Page 6
Detailed Contents
......Page 8
Foreword
......Page 14
Preface
......Page 16
Introduction
......Page 22
Environmental Trends
......Page 25
The SHRM Model
......Page 27
Organizational Mission and Corporate Strategy
......Page 32
Human Resources and the Joint Commission
......Page 40
A Strategic Perspective on Human Resources
......Page 41
Summary
......Page 43
Discussion Questions
......Page 44
Experiential Exercises
......Page 45
References
......Page 46
Introduction
......Page 48
The History of Healthcare Workforce Planning
......Page 50
The Rationale for Healthcare Workforce Planning
......Page 52
Overview of Workforce Planning Methodologies
......Page 53
Challenges and Difficulties of Workforce Planning
......Page 58
International Perspectives
......Page 59
Summary
......Page 61
Experiential Exercise
......Page 62
References
......Page 64
Introduction
......Page 68
History and Current Trends
......Page 69
Sending Country/Region Trends
......Page 71
Consequences for Receiving Countries
......Page 74
Issues for Managers
......Page 79
The Future of International Health Workforce Migration
......Page 85
Summary
......Page 86
Experiential Exercise
......Page 87
References
......Page 89
Introduction
......Page 92
Professionalization
......Page 93
Healthcare Professionals
......Page 95
Considerations for Human Resources Management
......Page 107
Changing Nature of the Health Professions
......Page 109
Discussion Questions
......Page 115
References
......Page 116
Learning Objectives
......Page 120
Introduction
......Page 121
Employment Laws
......Page 123
Employment Discrimination
......Page 125
Equal Employment Opportunity Legislation
......Page 127
Implementing EEO Principles
......Page 135
Employment-at-Will Principle and Its Exceptions
......Page 149
Termination Procedures
......Page 153
Grievance Procedures
......Page 156
Other Employment Issues
......Page 157
Summary
......Page 158
Discussion Questions
......Page 159
Experiential Exercises
......Page 160
References
......Page 163
Introduction
......Page 166
A Definition of Diversity
......Page 167
The Business Case for Diversity
......Page 169
Diversity in Healthcare Leadership: Two Major Studies
......Page 172
The Impact of Diversity on Care Delivery
......Page 176
Components of an Effective Diversity Program
......Page 178
Discussion Questions
......Page 180
Experiential Exercise
......Page 181
References
......Page 182
Introduction
......Page 184
Definitions
......Page 185
The Job Analysis Process
......Page 186
Specialization in Healthcare
......Page 199
Summary
......Page 205
Discussion Questions
......Page 206
References
......Page 207
Appendix
......Page 210
Introduction
......Page 218
Recruitment
......Page 219
Selection
......Page 231
Turnover and Retention
......Page 245
Discussion Questions
......Page 250
Experiential Exercises
......Page 251
References
......Page 253
Introduction
......Page 258
Designing Training for Sustainability
......Page 260
Training Methods
......Page 265
Employee Socialization
......Page 266
Succession Planning
......Page 268
Trends in Organizational Development and Training
......Page 270
Discussion Questions
......Page 272
Experiential Exercises
......Page 273
References
......Page 276
Introduction
......Page 278
The Role of Performance Management
......Page 282
The Cynicism About Performance Management
......Page 292
Conducting Effective Performance Management Interviews
......Page 295
Discussion Questions
......Page 298
Experiential Exercise
......Page 299
References
......Page 300
Introduction
......Page 302
The Strategic Role of Compensation Policy
......Page 304
Intrinsic Versus Extrinsic Rewards
......Page 308
Determining the Monetary Value of Jobs
......Page 313
Variable Compensation
......Page 318
Special Considerations for Compensating Physicians
......Page 324
Future Directions for Physician Compensation
......Page 332
Discussion Questions
......Page 335
Experiential Exercises
......Page 336
References
......Page 337
Introduction
......Page 340
Brief Historical Background
......Page 342
Major Federal Legislation
......Page 345
Overview of Employment Benefits
......Page 346
Designing a Benefits Plan
......Page 362
Summary
......Page 365
Experiential Exercise
......Page 366
References
......Page 367
Introduction
......Page 368
Hazard Analysis for a Healthy and Safe Workplace
......Page 369
Preparedness for Workplace Disasters
......Page 371
Safety and Preparedness Requirements
......Page 374
Measuring Workplace Safety and Preparedness
......Page 375
Summary
......Page 376
Experiential Exercise
......Page 377
References
......Page 378
Introduction
......Page 380
Overview of Unionization
......Page 382
The Labor Relations Process
......Page 383
A Review of Legislative and Judicial Rulings
......Page 393
Developments in Organizing Healthcare Workers
......Page 399
Management Guidelines
......Page 404
Summary
......Page 405
Experiential Exercises
......Page 406
References
......Page 409
Introduction
......Page 414
Types of Nursing Personnel
......Page 415
Definitions and Measurement
......Page 417
Measurement of Nurse Staffing
......Page 422
Key Issues in Managing Nurse Staffing and Workload
......Page 427
Future Directions and Challenges
......Page 438
Summary
......Page 440
Experiential Exercises
......Page 441
Notes......Page 443
References
......Page 444
Appendix
......Page 449
Introduction
......Page 454
Linking Budgeting with Human Resources Management
......Page 455
Linking Human Resources Budgeting to Employee Productivity
......Page 460
Other HR Practices Related to the Labor Budget
......Page 463
Using Labor Budget Metrics for Measurement
......Page 466
Summary
......Page 468
Experiential Exercises
......Page 469
References
......Page 470
Introduction
......Page 472
An Emerging Customer Focus
......Page 474
The New Paradigm
......Page 480
Summary
......Page 494
Experiential Exercises
......Page 495
References
......Page 496
Ten Healthcare Trends
......Page 500
SHRM's Survey Results
......Page 506
Six Overall Challenges in Human Resources Management
......Page 509
Discussion Questions
......Page 518
Experiential Exercise
......Page 519
References
......Page 520
The RIF Order
......Page 522
Process and Implementation
......Page 525
Unexpected News
......Page 528
Discussion Questions
......Page 529
Imaging Customer Service Center
......Page 532
The Situation
......Page 534
Initial ICSC Assessment
......Page 536
Process Review
......Page 538
Personnel Review
......Page 540
The Ultimatum......Page 542
Discussion Questions
......Page 543
Background
......Page 544
Current Situation
......Page 546
Ms. Kopalski's Performance
......Page 548
Discussion Questions
......Page 549
Index
......Page 550