Human resource management

Cover......Page 1
Human Resource Management......Page 2
Dedication......Page 6
About the Authors......Page 7
Brief Contents......Page 9
Contents......Page 11
Preface......Page 22
Acknowledgments......Page 26
Features......Page 27
Part 1 The Human Resource Environment......Page 34
 Chapter 1 Strategies, Trends, and Challenges in Human Resource Management......Page 35
  Introduction......Page 36
  Why Are People So Valuable?......Page 37
  What Are the Responsibilities of HR Departments?......Page 40
   Analyzing and Designing Jobs......Page 41
   Training, Learning, and Development......Page 42
   Maintaining Positive Employee and Labour Relations......Page 43
   Managing and Using Human Resource Data......Page 44
  Why Focus on Strategy?......Page 45
  HR How-To Aligning HR with the Organization’s Strategy......Page 46
   Expanding Into Global Markets......Page 47
   Mergers and Acquisitions......Page 49
  What Competencies Do HR Professionals Need?......Page 50
  Ethics in Human Resource Management......Page 51
  HR Best Practices CCHRA’s National Code of Ethics......Page 52
  What Are the HR Responsibilities of Supervisors and Managers?......Page 53
  Careers in Human Resource Management......Page 54
   Chrp Designation......Page 55
  How Is the Labour Force Changing?......Page 56
   An Aging Workforce......Page 57
   A Diverse Workforce......Page 58
  What Is a High-Performance Work System?......Page 59
   Employee Engagement......Page 60
   Increasing Levels of Education......Page 62
  How Is Technological Change Impacting HRM?......Page 63
   Electronic Human Resource Management (E-HRM)......Page 64
   A New Psychological Contract......Page 66
   Flexibility......Page 67
  HR Oops! When a Contractor Isn’t a Contractor......Page 68
  Thinking ETHICALLY What Boundaries, If Any, Should Employers Set for Social Media?......Page 69
  How Is This Book Organized?......Page 70
  Summary......Page 71
  Critical Thinking Questions......Page 73
  Case Study 1.1......Page 74
  Case Study 1.2......Page 75
 Chapter 2 The Legal Context for HRM and Creating Safe and Healthy Workplaces......Page 78
  Valuing Diversity and Inclusion......Page 79
  Creating a Culture of Health and Safety......Page 80
  The Legal Framework for Human Resource Management......Page 81
   How Would You Know?......Page 82
   What is the Employer’s duty to Accommodate?......Page 84
   What About Harassment?......Page 87
  Employment Equity......Page 89
   Personal Information Protection and Electronic Documents Act (PIPEDA)......Page 92
  Employment/Labour Standards......Page 93
   Controversies......Page 94
  HR Oops! Are Unpaid Internships a Violation of  Minimum Employment Standards?......Page 95
   Human Rights Commissions......Page 96
  Workplace Health and Safety......Page 97
   Health and Safety Committees......Page 98
   What Are the Responsibilities of Employers, and Managers or Supervisors?......Page 99
   Employee Rights and Responsibilities......Page 100
   Enforcement of Occupational Health and Safety Regulations......Page 101
   Impact of Occupational Health and Safety Legislation......Page 102
   Identifying and Communicating Job Hazards......Page 104
  HR Best Practices County of Wellington: Gold Winner in the Psychological Safety Category......Page 105
   Employee Health and Wellness Programs......Page 106
   Employee Assistance Program (EAP)......Page 107
   Promoting Safety Internationally......Page 108
  Thinking ETHICALLY Simple Questions Cause Awkward Situations......Page 109
  Summary......Page 110
  Critical Thinking Questions......Page 111
  Case Study 2.1......Page 112
  Case Study 2.2......Page 113
  Video Cases Part 1......Page 114
Part 2 Preparing for and Acquiring Human Resources......Page 116
 Chapter 3 Analyzing Work and Designing Jobs......Page 117
  Introduction......Page 118
  What Is Work Flow Analysis?......Page 119
   How Does the Work Fit with the Organization’s Structure?......Page 120
  Job Analysis......Page 121
   Importance of Job Analysis......Page 122
   Trends in Job Analysis......Page 123
   Outcome of Job Analysis: Job Specifications......Page 124
  HR How-To Writing a Job Description......Page 126
   Position Analysis Questionnaire......Page 128
  HR Best Practices The YMCA of Greater Toronto: Competency Modelling......Page 129
  Job Design......Page 130
   Designing Efficient Jobs......Page 131
   Designing Jobs That Motivate......Page 132
  Did You KNOW? Telecommuters Viewed As More Productive......Page 136
   Designing Ergonomically Correct Jobs......Page 138
   Designing Jobs That Meet Mental Capabilities and Limitations......Page 139
  Thinking ETHICALLY Should Employers Fret About Making Employees Happy?......Page 140
  Summary......Page 141
  Critical Thinking Questions......Page 142
  Case Study 3.1......Page 143
  Case Study 3.2......Page 145
 Chapter 4 Planning for and Recruiting Human Resources......Page 147
  What Is Workforce Planning?......Page 148
   Forecasting......Page 149
   Goal Setting and Strategic Planning......Page 152
  HR Oops! When a “Double-Double” Means Downsized and Disgruntled......Page 155
   Implementing and Evaluating the Workforce Plan......Page 158
   Applying Workforce Planning to Employment Equity......Page 159
  What Is Succession Planning?......Page 160
  HR How-To Identifying High-Potential Employees......Page 161
  Recruiting Human Resources......Page 163
  Human Resource Policies......Page 164
   Internal Sources......Page 165
  HR Best Practices The Forest Products Industry’s “Green Dream Contest”......Page 166
   External Sources......Page 167
   Evaluating the Quality of a Source......Page 172
   Behaviour of the Recruiter......Page 174
   Enhancing the Recruiter’s Impact......Page 175
  Summary......Page 177
  Experiencing HR......Page 179
  Case Study 4.1......Page 180
  Case Study 4.2......Page 181
 Chapter 5 Selecting Employees......Page 183
  Introduction......Page 184
  What Are the Steps in the Selection Process?......Page 185
  HR Best Practices How the RCMP Sources Talent......Page 186
   Validity......Page 187
  HR Oops! Hiring Clones......Page 188
   Ability to Generalize......Page 190
  What Are the Legal Standards for Selection?......Page 191
   Applications......Page 192
   Résumés......Page 194
   References......Page 195
   Background Checks......Page 196
  Employment Tests and Work Samples......Page 197
   Physical Ability Tests......Page 198
   Job Performance Tests and Work Samples......Page 199
  HR How-To Testing 101......Page 200
   Honesty, Alcohol, and Drug Tests......Page 202
   Interviewing Techniques......Page 204
  Did You KNOW? Hiring Decisions: Algorithms Are Better Than Instinct......Page 205
   Advantages and Disadvantages of Interviewing......Page 206
   Preparing to Interview......Page 207
   How Organizations Select Employees......Page 208
  Thinking ETHICALLY Checking Out a Candidate’s Social Profiles......Page 209
  Summary......Page 210
  Critical Thinking Questions......Page 212
  Experiencing HR......Page 213
  Case Study 5.1......Page 214
  Case Study 5.2......Page 215
  Video Cases Part 2......Page 216
Part 3 Managing Talent......Page 218
 Chapter 6 Training, Learning, and Development......Page 219
  Introduction......Page 220
  Training, Learning, and Development Linked to Organizational Needs and Strategy......Page 221
  HR Best Practices Training Is a Well-Oiled Machine for Jiffy Lube......Page 223
  What Is Needs Assessment?......Page 224
   Person Analysis......Page 225
  Readiness for Learning......Page 226
  How to Plan and Design the Training Program......Page 227
   In-House or Contracted Out?......Page 228
  What Training Methods Are Available?......Page 229
   Audiovisual Training......Page 230
  HR How-To Developing Training Content for Mobile Devices......Page 231
   On-The-Job Training......Page 232
   Simulations......Page 234
   Experiential Programs......Page 235
   Team Training......Page 236
   Principles of Learning......Page 237
   Measuring Results of Training......Page 239
  Applications of Training......Page 241
   Diversity Training......Page 242
   Development for Careers......Page 243
   Formal Education......Page 244
   Assessment......Page 245
  HR Oops! A Strong Middle, A Stronger Company......Page 246
   Job Experiences......Page 250
   Interpersonal Relationships......Page 254
   Data Gathering......Page 256
   Feedback......Page 257
  Development-Related Challenges......Page 258
   The Glass Ceiling......Page 259
   Dysfunctional Managers......Page 260
  Thinking ETHICALLY Can You Teach People to Be Ethical?......Page 261
  Summary......Page 262
  Critical Thinking Questions......Page 264
  Experiencing HR......Page 265
  Case Study 6.1......Page 266
  Case Study 6.2......Page 267
 Chapter 7 Managing Employees’ Performance......Page 269
  Relevance of Performance Management to Organizational Strategy and Performance......Page 270
  The Process of Performance Management......Page 271
  What Are the Purposes of Performance Management?......Page 273
  Did You KNOW? Millennials & Gen X Prefer Praise to Corrective Feedback......Page 274
   Making Comparisons......Page 276
   Rating Individuals......Page 279
  What Are the Sources of Performance Information?......Page 288
   Direct Reports......Page 289
   Customers......Page 290
   Types of Rating Errors......Page 291
   Political Behaviour in Performance Appraisals......Page 293
  HR Best Practices Calibrating Talent......Page 294
   Preparing for a Feedback Session......Page 295
   Conducting the Feedback Session......Page 296
  HR How-To Discussing Employee Performance......Page 297
  Performance Improvement......Page 298
   Legal Requirements for Performance Management......Page 299
  HR Oops! Long-Term Worker Wins Constructive Dismissal......Page 300
  Thinking ETHICALLY Are Forced Rankings Fair?......Page 301
   Employee Monitoring and Employee Privacy......Page 302
  Summary......Page 303
  Critical Thinking Questions......Page 305
  Experiencing HR......Page 306
  Case Study 7.1......Page 307
  Case Study 7.2......Page 308
  Video Cases Part 3......Page 310
Part 4 Compensating and Rewarding Human Resources......Page 312
 Chapter 8 Total Rewards......Page 313
  Introduction......Page 314
  Decisions About Base Pay......Page 316
   Pay Level: Deciding What to Pay......Page 319
   Gathering Information About Market Pay......Page 320
  Job Structure: Relative Value of Jobs......Page 321
  Pay Structure: Putting It All Together......Page 322
   Pay Rates......Page 323
   Pay Grades......Page 324
   Pay Ranges......Page 325
  Alternatives to Job-Based Pay......Page 326
  Incentive (Variable) Pay......Page 327
  HR How-To Aligning Incentive Programs with Company Strategy......Page 329
  Did You Know? Awarding Spot Bonuses......Page 330
   Pay for Team Performance......Page 332
   Pay for Organizational Performance......Page 334
  What Is the Role of Employee Benefits?......Page 337
  What Benefits Are Required by Law?......Page 338
   Paid Leave......Page 339
   Group Insurance and Benefits......Page 340
  HR Best Practices Reining in Rising Health Care Costs......Page 341
   Retirement Plans......Page 342
   Family-Friendly Benefits and Services......Page 344
  HR Oops! Underestimating the Importance of Employee Discounts......Page 345
   An Organization’s Objectives......Page 346
   Flexible Benefits......Page 347
  Communicating Total Rewards to Employees......Page 348
  Executive Compensation and Rewards......Page 349
   Performance Measures for Executives......Page 350
   Ethical Issues......Page 351
  Summary......Page 352
  Experiencing HR......Page 354
  Case Study 8.1......Page 355
  Case Study 8.2......Page 356
  Video Case Part 4......Page 358
Part 5 Meeting Other HR Goals......Page 359
 Chapter 9 Collective Bargaining and Labour Relations......Page 360
  Role of Unions and Labour Relations......Page 361
   Types of Unions and Affiliations......Page 362
   Local Unions......Page 364
   History and Trends in Union Membership......Page 365
  HR Oops! RCMP Forbidden No Longer......Page 366
  Did You KNOW? Differences Among the Sexes—Unionization Rate......Page 368
  What Are the Goals of Each Group?......Page 370
   Goals of Unions......Page 371
  Laws and Regulations Affecting Labour Relations......Page 373
   Prevention of Unfair Labour Practices......Page 374
   The Process of Organizing......Page 375
   Management Strategies......Page 376
  Collective Bargaining......Page 377
   Bargaining Over New Collective Agreements......Page 380
  HR Best Practices Innovative Clauses in Collective Agreements......Page 381
   What Happens When Bargaining Breaks Down?......Page 382
  Administration of the Collective Agreement......Page 384
  Labour–Management Cooperation......Page 386
  Summary......Page 388
  Experiencing HR......Page 390
  Case Study 9.1......Page 391
  Case Study 9.2......Page 392
 Chapter 10 Managing Human Resources Globally......Page 394
  HRM in a Global Environment......Page 395
   Employees in an International Workforce......Page 397
   Employers in the Global Marketplace......Page 398
   Culture......Page 400
  HR Best Practices Developing Talent in India......Page 404
   Economic System......Page 405
   Political-Legal System......Page 406
  Workforce Planning in a Global Economy......Page 407
  Selecting Employees in a Global Labour Market......Page 408
  Training and Developing a Global Workforce......Page 410
   Cross-Cultural Preparation......Page 411
   Global Employee Development......Page 412
  Compensating and Rewarding an International Workforce......Page 413
   Pay Structure......Page 414
   Incentive Pay......Page 415
  HR How-To Tailoring Benefits to an International Workforce......Page 416
  International Labour Relations......Page 417
   Selecting Expatriates......Page 418
   HR Oops! How to Recruit a Public Outcry......Page 419
  Preparing Expatriates......Page 420
   Compensating and Rewarding Expatriates......Page 422
  Did You KNOW? Germany Tops Priciest Countries......Page 424
   Helping Expatriates Return and Minimizing Turnover......Page 425
  Thinking ETHICALLY A Sustainable Advantage......Page 427
  Summary......Page 428
  Critical Thinking Questions......Page 429
  Case Study 10.1......Page 431
  Case Study 10.2......Page 432
 Chapter 11 Creating and Sustaining High-Performance Organizations......Page 435
  What Is a High-Performance Work System?......Page 436
   Elements of a High-Performance Work System......Page 437
   Outcomes of a High-Performance Work System......Page 439
   Teamwork and Empowerment......Page 440
   Knowledge Sharing......Page 441
   Employee Engagement......Page 443
  How Are Employee Satisfaction and Engagement Assessed?......Page 445
  Did You KNOW? Appreciation Drives Effort......Page 446
  HR Best Practices Creating a Positive Work Environment......Page 447
  HRM’s Contribution to High Performance......Page 450
   Job Design......Page 451
   Performance Management......Page 452
   Managing Voluntary and Involuntary Turnover......Page 454
   Handling Employee Discipline Appropriately......Page 457
  Corporate Social Responsibility......Page 459
   Sustainability and Environmental Stewardship......Page 460
   Volunteerism......Page 461
   Ethics......Page 462
  What Is the Role of HRM Technology?......Page 463
   HRM Applications......Page 464
   Human Resource Information Systems......Page 465
   Human Resource Management Online: E-HRM......Page 466
  Effectiveness of Human Resource Management......Page 467
   Human Resource Management Audits......Page 468
   Analyzing the Effect of HRM Programs......Page 470
  Thinking ETHICALLY How Can HRM Help Maintain an Ethical Culture?......Page 471
  Summary......Page 472
  Critical Thinking Questions......Page 473
  Case Study 11.1......Page 474
  Case Study 11.2......Page 478
  Video Cases Part 5......Page 479
Notes......Page 481
Glossary......Page 504
Photo Credits......Page 512
Index......Page 514