HR Business Partners

Contents......Page 6
List of Figures......Page 10
List of Tables......Page 12
Acknowledgements......Page 14
1 The Evolution of HR......Page 16
Where is HR today?......Page 18
HR Business Partnering – the model for change......Page 26
HR BPs today......Page 28
PART 1 THE HR BUSINESS PARTNER MODEL IN PRACTICE......Page 32
2 The HR BP Role......Page 34
The HR BP activities in practice......Page 36
Summarizing the HR BP role – key success factors......Page 42
The holistic model for HR – the function’s structure......Page 45
The scope of the SSC......Page 48
The organizational design of the SSC......Page 50
The benefits of the SSC......Page 52
What is the HR BP’s role in the SSC model?......Page 57
The scope of the CofE......Page 60
The organizational design of the CofE......Page 62
The benefits of the CofE......Page 63
What is the HR BP’s role in the CofE model?......Page 64
What are the issues driving companies to outsource their HR functions?......Page 68
What are the disadvantages of outsourcing?......Page 71
What is the HR BP’s role in any outsourcing arrangement?......Page 73
The role of the line manager......Page 75
The line manager’s concerns......Page 77
Reviewing the model......Page 78
PART 2 HR TECHNOLOGY – THE BUSINESS PARTNER TOOLKIT......Page 80
7 The HR BP and Technology......Page 82
Core elements of a Human Resource Information System......Page 84
8 Integrated Solutions or ‘Best of Breed’......Page 87
Deciding what you need......Page 88
Where does it hurt?......Page 89
The business context will heavily influence the systems requirements......Page 90
HR strategy and implications for HR systems......Page 91
Agreeing some key principles......Page 92
9 Functional Scope and Business Requirements......Page 98
Management information......Page 100
Types of management information......Page 101
The purpose of the business case......Page 105
The use of third parties to support the business case......Page 106
Preparing the cost model......Page 108
The benefits case......Page 112
Selling the case to the Board......Page 118
PART 3 COMPLETING THE JIGSAW......Page 120
HR and its reputation......Page 122
Common pitfalls encountered when introducing the Business Partner model......Page 123
Winning the hearts and minds of the business – a strategy for success......Page 125
12 Measurement of Success......Page 129
Measuring human capital......Page 130
Approaches to measurement......Page 132
The effectiveness of HR measurement......Page 138
Measuring for success......Page 140
What is the change?......Page 142
The importance of context......Page 143
Business generalist vs technical expert......Page 144
Business Partner as internal consultant......Page 145
Developing capability......Page 151
Skills development......Page 152
Learning from experience......Page 155
Key themes in role development activities......Page 156
Selection criteria......Page 158
Recruitment channels......Page 160
Career management for Business Partners......Page 162
What is happening on the ground today?......Page 166
The role of succession management......Page 167
Implementation lessons learnt......Page 169
A year in the life of an HR Business Partner......Page 172
E......Page 180
H......Page 181
S......Page 182
W......Page 183