How to work with and lead people not like you: practical solutions for today's diverse workplace

Acknowledgments xi Part I Working with People Not Like You: How to Build Relationships and Foster Connections across Different Cultures and Values 1 Chapter 1 \"I Used to Just Be Able to Do My Job-Now I Have to Be Politically Correct\" 3 Diversity Fatigue-Why People Roll Their Eyes When They Hear the Word \"Diversity\" 6 The New Demographics 8 Working with People Not Like You is the New Normal 10 We\'re Not Going Back to the Way Things Used to Be 11 Resentment is a Choice 15 Chapter 2 How to Break the Ice, Show Respect, and Build Trust with People Not Like You 17 Step 1: Break the Ice by Starting a Conversation 21 Step 2: Focus on the Person, Not Their Differences 22 Step 3: Find Common Ground-It\'s There Somewhere 24 Chapter 3 How Do We Talk about Real Differences in People and Groups That Create Conflict or Hurt Productivity- Without Stereotyping or Offending? 29 How to Have a Constructive Conversation about Conflict with People Who Are Different from You 36 Four Magic Words That Make It Easier to Start a Conversation about Conflict 40 Chapter 4 Working with People Who Don\'t Speak English 47 Chapter 5 Dealing with People, Groups, or Values You Don\'t Like: How to Get Along and Work Together Anyway 55 Part II Leading People Not Like You-How to Get a Diverse Group of People to Trust Each Other and Work Together 63 Chapter 6 How to Break the Ice and Build Trust in Diverse Work Groups 65 Start Here 68 How to Break the Ice with Diverse Team Members 68 Leading a Virtual Team 70 Building Trust 71 Chapter 7 The Leader\'s Role: Educating and Setting the Example 77 Making \"We Value Diversity\" Real for Your People 83 Dos and Don\'ts for Leading People Not Like You 88 Chapter 8 Dealing with Conflict and Prejudice and Having Hard Conversations about Differences 93 Don\'t Shy Away from Constructive Conflict 95 Dealing with Naysayers and Derailers 101 Chapter 9 Don\'t Just Hire People Who Are Like You-But Avoid Tokenism 105 It\'s Not as Simple as \"The Best Person for the Job\" 109 Bring It Back to Business 109 Don\'t Hire the Wrong Person-Just to Satisfy a Desire for Diversity 110 Top Down Beats Bottom Up 111 Chapter 10 Navigating the Waters of Promotions and Professional Development 113 Chapter 11 Making Accommodations for Employees-Do You Have To? 123 Telecommuting, Parenthood, and Prayers, Oh My! 127 Bring It Back to Business 131 Conclusion 133 Index 135