How to Motivate People

Contents......Page 3
Introduction......Page 5
The management task......Page 12
Management characteristics......Page 16
How people feel about work......Page 20
Theory X and Theory Y......Page 21
Maslow’s hierarchy of needs......Page 23
Hertzberg’s motivator/hygiene factors......Page 25
Expectancy theory......Page 27
Practical implications......Page 30
Aiming for excellence......Page 32
Company policy and administration......Page 34
Supervision......Page 36
Interpersonal relationships......Page 37
Positive use of interpersonalrelationships......Page 38
Working conditions......Page 39
Personal life......Page 40
Security......Page 41
Status......Page 42
Salary......Page 43
Achievement......Page 44
Recognition......Page 46
Recognition through rewards......Page 48
The work itself......Page 52
Responsibility......Page 56
Advancement......Page 58
The full mix......Page 60
Taking the temperature......Page 63
Accurate measurement......Page 65
Creating a strategy to influence motivation......Page 66
Approaches to continuous measurement......Page 69
Specific measurement opportunities......Page 73
Major measurement......Page 74
The link between information and action......Page 81
A firm foundation......Page 83
A caveat......Page 84
Employee packages......Page 85
Financial incentives......Page 87
Non-financial schemes......Page 89
Tax implications......Page 90
Maintaining interest......Page 91
Communications......Page 94
Extreme measures......Page 95
The contribution of communication......Page 97
The contribution of management style......Page 100
The role of communication......Page 102
Consultation......Page 104
Development......Page 105
Delegation......Page 109
Appraisal......Page 112
Exit interviews......Page 118
Communication......Page 119
Putting empowerment to work......Page 122
Making empowerment possible......Page 123
Letting go......Page 124
Making empowerment effective......Page 125
Towards excellence......Page 127
Linking to specific staff......Page 128
A foundation for action......Page 131
The dangers......Page 132
Positive habits......Page 133
A motivational calendar......Page 134
Individual records......Page 136
Spontaneity......Page 137
A social dimension......Page 138
A rolling plan......Page 139
Afterword......Page 141