How to manage in a flat world: get connected to your team - wherever they are

Cover......Page 1
How to manage in a flat world......Page 2
Contents......Page 6
Foreword......Page 10
Preface......Page 12
Acknowledgements......Page 14
Introduction......Page 16
Part 1 The Team......Page 28
  key points......Page 30
  Followership......Page 31
  Getting into focus......Page 32
  Leading out of the darkness of ambiguity......Page 33
  Behind the scenes: teams in synch with the business......Page 36
  Unity of focus in complex teams......Page 38
  Coca-Cola: RIP the departmental ‘silo’......Page 41
  Clusters......Page 42
  Shell Retail: huge workforce in a dispersed operation......Page 44
  Do we all have to ‘bond’?......Page 47
  United Biscuits......Page 49
  If we don’t know where we are going, we will probably end up somewhere else......Page 52
  Your own human internet......Page 53
  High performance with a globally dispersed team......Page 54
  key points......Page 56
  What do we get from ‘being there’?......Page 58
  Video-conferences: an irritation......Page 60
  Why are we here?......Page 62
  Face-to-face can be powerful, but must be used well......Page 63
  All businesses are people businesses......Page 65
  A level playing field in the same room......Page 66
  An international team can really fire......Page 68
  Benefits to being the virtual stranger......Page 69
  Will face-to-face become a luxury?......Page 71
  Are there hidden advantages to the virtual connection?......Page 74
  Native or non-native English? Some notes on language......Page 76
  How to get the meeting structure right......Page 78
  key points......Page 80
  Is there a Generation Y?......Page 84
  Is it really culture?......Page 86
  In which ways do we differ?......Page 87
  In which ways are we ‘all the same’?......Page 88
  Monika Altmaier, Project Leader Internationalization, Siemens Business Services......Page 90
  European top team......Page 93
  Defying the stereotypes: WL Gore & Associates in China......Page 94
  Culture clash based on profession......Page 97
  Tips to avoid stereotyping......Page 99
  key points......Page 100
  Can empowerment and control live together?......Page 101
  Can you learn, unlearn and relearn?......Page 105
  How do you set limits?......Page 106
  Managing the bosses: where does followership fit in?......Page 108
  Quality of relationships, not formulae......Page 109
  How to improve leadership skills......Page 110
  key points......Page 112
  What are those special ingredients?......Page 113
  Looking for the global mindset......Page 114
  How important is fluent English?......Page 117
  The hunt for talent: recruiting via networks......Page 118
  Building the right culture will attract the people you want......Page 121
  Guiding principles for international recruitment......Page 123
Part 2 The Individual......Page 124
  key points......Page 126
  LVMH: understanding the market......Page 129
  Alstom: building long-term connections......Page 131
  It is not always enough to be a virtual leader......Page 132
  Understanding the world: changes that creep up on us......Page 133
  Wake up: the paradigm has already shifted......Page 135
  How do we make learning continuous?......Page 138
  How to combine strategic and conceptual thinking for effective leadership......Page 140
  key points......Page 142
  Meeting face-to-face sends a positive message......Page 144
  Do we have to leave the ‘real me’ at the door?......Page 145
  Do we have to have the maximum everything?......Page 150
  Is ‘multitasking’ really possible?......Page 151
  ‘You get work-life balance complaints when you’re losing’......Page 153
  How to improve work-life balance......Page 154
 Ten strategies for managing in a flat world......Page 156
  Leadership style needs to become empowering and inspirational......Page 158
  Recruitment of the right people makes all the difference......Page 159
  Communicate often and learn to communicate well......Page 160
  Teams don’t just happen......Page 161
  Respect cultural differences......Page 162
  Work-life balance is the blessing and the curse of the flat world......Page 163
  Implications for boards, managers and ‘ordinary’ people......Page 164
  Changing the leadership model......Page 166
  Ways of being and doing......Page 167
  Lessons from the movies......Page 168
  Lumps and bumps in the flat world: what would make you fail?......Page 169
  Using both sides of the brain: transformingleadership......Page 170
Conclusion: How to be a stand-out manager in a flat world......Page 172
 The three Cs of success in the flat world......Page 173
 A new language for the flat world......Page 174
Notes......Page 177
Index......Page 178