How to Be a Better...Communicator (How 2)

Cover......Page 1
Preliminaries......Page 2
CONTENTS......Page 6
COULD THIS BOOK REALLY HELP?......Page 10
BEGIN AT THE END......Page 11
BUT WHY CAN’T I JUST TELL THEM?......Page 12
THE COOPERATION SCALE......Page 13
CAN ONE-WAY COMMUNICATION WORK?......Page 14
SOME SUGGESTIONS ABOUT TWO-WAY COOPERATION......Page 15
Does the style of this book work for you?......Page 16
How much difference does it make to listen as well as tell?......Page 17
What’s the point of bothering to get cooperation?......Page 20
AN EXPERIMENT IN GETTING COOPERATION STARTED......Page 21
If you’ve got a problem-solving agreement......Page 22
BASIC SKILLS 1: GETTING YOURSELF HEARD AND UNDERSTOOD......Page 23
Learning about body language......Page 25
A couple of paradoxes......Page 26
Finding out what you need to know......Page 27
What listening looks like......Page 28
No, really?......Page 29
ASKING THE RIGHT QUESTIONS......Page 30
Encouraging questions keep people going and explore issues......Page 31
Questions to avoid......Page 32
BASIC SKILLS 3: GETTING AGREEMENT......Page 33
Getting yourself heard and understood......Page 34
Finding out what you need to know......Page 35
WHAT’S TRICKY FOR YOU?......Page 36
‘Go for it!’ – when you feel confident but uncooperative......Page 37
‘Run away!’ – when you don’t feel confident or cooperative......Page 38
‘Let’s Trade’ – when you feel partly cooperative and confident......Page 39
HOW TO MAKE ‘LET’S BOTH WIN’ WORK FOR YOU......Page 40
WHAT ARE YOUR PREFERENCES?......Page 41
What tricky ones will you tackle?......Page 44
HOW TO PREPARE......Page 52
HOW TO IMPROVE......Page 56
3. Preparation time for a 20 minute talk......Page 57
6. The visual aids......Page 58
9. The best ways to end a talk......Page 59
You can sabotage yourself – please don’t!......Page 60
Some more ideas on managing your nerves......Page 61
2. Who are the people you will be talking to?......Page 62
4. What do you want people to do?......Page 63
7. What’s the common ground between you and them?......Page 64
9. A sentence or so to introduce yourself......Page 65
STRUCTURING YOUR TALK......Page 66
VISUAL INTEREST......Page 67
GETTING THE RIGHT WORKING NOTES......Page 68
EXPERIMENTS......Page 71
MANAGING THE SETTING......Page 72
MANAGING YOURSELF......Page 73
MANAGING THE VISUAL AIDS......Page 74
Overhead projectors......Page 75
Computer data projectors and LCD projection panels......Page 76
Questions near the start......Page 77
Questions at several intermediate points......Page 78
ANSWERING QUESTIONS......Page 79
Managing those who disagree with you – some suggestions......Page 80
EXPERIMENT......Page 82
How can I start where the reader is to get early agreement?......Page 84
How will I summarise my case?......Page 85
How do I prove my case?......Page 86
How short can you make it?......Page 87
How can I make sure I pick up all the mistakes?......Page 88
Some simple rules......Page 89
A few more rules......Page 90
Begin at the end......Page 91
Begin with the end......Page 92
Principles in the Body, detail in the Appendix......Page 93
DEALING WITH OTHER PEOPLE’S WRITING......Page 94
Close study reading......Page 96
Background reading......Page 98
Finally . . .......Page 99
EXPERIMENTS......Page 100
7 CHECKLISTS FOR DIFFICULT SITUATIONS......Page 102
Preparing......Page 103
Afterwards......Page 104
Preparing......Page 106
Afterwards......Page 108
Preparing......Page 110
Getting started......Page 111
Afterwards......Page 114
Preparing......Page 115
Getting started......Page 116
Ending effectively......Page 117
Afterwards......Page 118
Preparing......Page 119
Getting started......Page 120
Afterwards......Page 122
Getting started......Page 123
Ending effectively......Page 124
Afterwards......Page 125
SOURCES AND FURTHER READING......Page 126
INDEX......Page 128