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دانلود کتاب Hospitality Security: Managing Security in Today’s Hotel, Nightlife, Entertainment, and Tourism Environment
دانلود کتاب امنیت مهمان نوازی: مدیریت امنیت در هتل امروزی، زندگی شبانه، سرگرمی و محیط گردشگری
مشخصات کتاب
Hospitality Security: Managing Security in Today’s Hotel, Nightlife, Entertainment, and Tourism Environment
ویرایش: [2 ed.]
نویسندگان: Darrell Clifton
سری:
ISBN (شابک) : 9780367480059, 9781003037644
ناشر: CRC Press
سال نشر: 2022
تعداد صفحات: 517
[519]
زبان: English
فرمت فایل : PDF (درصورت درخواست کاربر به PDF، EPUB یا AZW3 تبدیل می شود)
حجم فایل: 46 Mb
قیمت کتاب (تومان) : 38,000
در صورت تبدیل فایل کتاب Hospitality Security: Managing Security in Today’s Hotel, Nightlife, Entertainment, and Tourism Environment به فرمت های PDF، EPUB، AZW3، MOBI و یا DJVU می توانید به پشتیبان اطلاع دهید تا فایل مورد نظر را تبدیل نمایند.
توجه داشته باشید کتاب امنیت مهمان نوازی: مدیریت امنیت در هتل امروزی، زندگی شبانه، سرگرمی و محیط گردشگری نسخه زبان اصلی می باشد و کتاب ترجمه شده به فارسی نمی باشد. وبسایت اینترنشنال لایبرری ارائه دهنده کتاب های زبان اصلی می باشد و هیچ گونه کتاب ترجمه شده یا نوشته شده به فارسی را ارائه نمی دهد.
توضیحاتی در مورد کتاب امنیت مهمان نوازی: مدیریت امنیت در هتل امروزی، زندگی شبانه، سرگرمی و محیط گردشگری
امنیت مهمان‌نوازی: مدیریت امنیت در محیط هتل، زندگی شبانه، سرگرمی و گردشگری امروز، نسخه دوم روش‌های اثبات‌شده و مبتنی بر تجربه را برای پیشگیری و حل چالش‌های پیش روی کارکنان و رهبری امنیت مهمان‌نوازی امروزی ارائه می‌کند. جزء اقامتی یک محیط مهمان‌نوازی، با مجموعه پیچیده‌ای از دارایی‌ها و امکانات، برای حرفه‌ای‌های امنیتی چالش‌هایی ایجاد می‌کند - به‌ویژه زمانی که با محیط‌های بازی ترکیب می‌شود، چه خواننده در حال ایجاد، یا بهبود، یک نیروی امنیتی اختصاصی حرفه‌ای و فعال یا مدیر یک هتل بوتیک، روش های عملی شرح داده شده در اینجا برای همه قابل اجرا است. نویسنده، دارل کلیفتون، خواننده را طی یک فرآیند منطقی و روشمند می برد تا ابتدا ارزیابی کند که چه خطراتی در محیط های مهمان نوازی ذاتی هستند، چگونه می توان آن خطرات را از طریق ارزیابی های تهدید و آسیب پذیری و روش هایی برای کاهش، حذف یا انتقال آنها ارزیابی کرد. این کتاب بر اهمیت پیشگیری و بررسی علل ریشه ای حوادث به عنوان ابزاری برای جلوگیری از حوادث نامطلوب آینده تاکید می کند. این امر به ویژه از این جهت مهم است که هر مهمان ثبت نام شده مجموعه ای از شرایط، ارزش های خانوادگی، مشکلات و مسائل اجتماعی منحصر به فرد خود را به همراه دارد. عملکرد امنیتی باید برای محافظت از حقوق فردی، حق حریم خصوصی و تمایل آنها برای بهره مندی از امکاناتی که از آنها حمایت می کنند و در عین حال به جریان درآمد کمک می کند، عمل کند. این باید با تعهد یا وظیفه در جهت ارائه مراقبت معقول از آسیب های قابل پیش بینی توسط هتل برای جلوگیری از حوادث و دعوی قضایی متعادل باشد. کلیفتون، یک کهنه کار با تجربه در صنعت، به وضوح راه های عملی، معقول و مقرون به صرفه را برای به انجام رساندن این تعادل بین لذت مهمان با محافظت از مهمان، ایجاد و شناسایی می کند. این نسخه جدید شامل محتوای گسترده‌ای در مورد مسئولیت محل، تشخیص رفتار نیروهای امنیتی، خشونت در محل کار، سناریوهای تیراندازی فعال، برنامه‌ریزی تخلیه، رسانه‌های اجتماعی و بررسی مهمانان، و کلاهبرداری در هتل است. پوشش اضافی در کلوپ‌های شبانه و بارها و همچنین چهار فصل کاملاً جدید در مورد امنیت تخصصی برای رویدادها و مکان‌ها، پیشگیری از جرم و جنایت از طریق طراحی محیطی (CPTED)، پیشرفت‌های فناوری، و روندهای صنعت برای بخش بازی و مهمان‌نوازی اضافه شده است. ایده آل برای تازه کارها و کهنه سربازان، Hospitality Security، نسخه دوم یک مرجع در دسترس و خواننده پسند است که مدیران امنیتی را قادر می سازد تا ارزیابی کنند که چه خطراتی در محیط های مهمان نوازی ذاتی هستند، آن خطرات را از طریق ارزیابی تهدید و آسیب پذیری تجزیه و تحلیل کنند، و روش هایی را برای کاهش آن توسعه دهند. یا آنها را حذف کنید - در عین حال مشتریان و پرسنل را ایمن نگه می دارید و نتیجه را بهبود می بخشید.
توضیحاتی درمورد کتاب به خارجی
Hospitality Security: Managing Security in Today\'s Hotel, Nightlife, Entertainment, and Tourism Environment, Second Edition provides experience-based, proven methods for preventing and resolving the challenges faced by today\'s hospitality security staff and leadership. The lodging component of a hospitality environment creates challenges to the security professional by its complex set of assets and amenities--especially when combined with gaming environments Whether the reader is establishing, or improving, a professional, proactive proprietary security force, or the manager of a boutique hotel, the practical methods described herein are applicable to everyone. Author Darrell Clifton takes the reader through a logical and methodical process to first evaluate what risks are inherent to hospitality environments, how to assess those risks through threat and vulnerability assessments and methods to mitigate, eliminate, or transfer them. The book stresses the importance of prevention and investigation into the root causes of incidents as a tool for avoiding future undesirable events. This is especially important in that each registered guest brings with them their own unique set of circumstances, family values, problems, and social issues. The security function must operate to protect their individual rights, their right to privacy, and their desire to enjoy the facilities they are patronizing while contributing to the revenue stream. This must be balanced with the obligation, or duty, to provide reasonable care from foreseeable harm by the hotel to avoid incidents and litigation. Clifton, an experienced industry veteran, clearly establishes and identifies practical, reasonable and cost-effective ways to accomplish this balancing of guest enjoyment with guest protection. This new edition includes expanded content on premises liability, security force behavioral recognition, workplace violence, active shooter scenarios, evacuation planning, social media and guest reviews, and hotel scams. Additional coverage on nightclubs and bars has been added as well as four entirely new chapters on specialized security for events and venues, crime prevention through environmental design (CPTED), advances in technology, and industry trends for the gaming and hospitality sector. Ideal for novices and veterans alike, Hospitality Security, Second Edition is an accessible, reader-friendly reference that enables security directors to evaluate what risks are inherent to hospitality environments, to analyze those risks through threat and vulnerability assessments, and to develop methods to mitigate or eliminate them--all the while keeping customers and personnel safe and improving the bottom line.
فهرست مطالب
Cover Half Title Title Page Copyright Page Dedication Table of Contents Preface Prologue About the Author What’s With the Pineapple? 1 Risk Assessment Premises Liability and the Risk Assessment External Risk Assessment Internal Risk Assessment Step 1—Divide the Property Step 2—List Threats Step 3—Severity Step 4—Probability Gathering Local Crime Data Police Data and Statistics Compiling Local Crime Data Gathering Proprietary Incident Data Gathering Market Incident Data Determining Likelihood Determining Risk Foreseeability Notice Managing Foreseeability Managing Risk The Living Document Talking Risk What Does Risk Have to Do With Security? Reacting to Risk Pre-emptive Risk Assessments Managing Threats Many of the Questions That Came From Media and Others After October 1 Reasonable Steps Security Plan Crime Prevention The Crime Triangle The Physical Protection System What Is a Plan? Accident/Incident Prevention Decisions Building the Plan Outlining the Plan Organization Job Description Policies and Procedures Overall Property Specific Areas Incident Action Plan Summary 2 Policies and Procedures Hierarchy of Rules Regulations, Standards, and Other Legal Mumbo Jumbo Elements Codes Standards Guidelines Best Practices Company Policies Types of Manuals Policy Vs. Procedure Company Manual Security Manual Training Manual Building Your Manual Foreword Department Policies—Section 1 Organization—Section 2 Employee Policies—Section 3 Posts/Patrol Areas—Section 4 Systems/Procedures—Section 5 Crimes and House Policies—Section 6 Arrests Emergency Procedures—Section 7 Incident Response—Section 8 Documentation—Section 9 Writing the Manual Other Sources Delegation Compiling Updates Summary Emergency Manual Hazards and Threats Starting the Emergency Manual Testing the Manual Incident Action Plan 3 Training Making the Case for Training Ability Consistency Liability Funding Training Guest Safety Liability Training Culture Training Manager Unique Classes Include Everyone in the Process Continue the Training From Day One Until the End of Time Quality In Is Quality Out Consistency Training Program Training Components Classroom Training Objective Basic Laws Laws of Arrest Search and Seizure Use of Force Use of Force (More Stories Later) Company Policies Report Writing Emergency Procedures Guest Service Field Training Task List Evaluations In-Service Training Defensive Tactics Documentation 4 Staffing Guards Or Officers? Hiring Recruitment Job Posting The Screener Qualifications Starting Wage Loosen Up Application Process Interview Standard Questions The Questions Second Interview Group Interview Background Drug Testing Before Hiring Orientation Deployment Schedules Minimum Staffing Wage Structure Survey Base Wage Raises Training Experience Benefits Reputation Officer Development Program Contract Security Leadership The Hierarchy Creating Managers Responsibility Supervision Training and Coaching Delegation Managing Managers Maintaining Morale Empowerment Other Morale Boosters Image Guards Recognition Proper Training and Equipment Patrol Overall Property Physical Protection System People Deployment Work Force 5 Patrol Basics Prevention My Perception of the Recent History of Policing A Tale of Two Cities Preventive Patrol Posts Post Types Post Orders Elevators Hotel Patrol Combining Layers Summary VIP Protection Dispatch Communication System Monitoring Documentation Patrol Procedures Safety Parking Headcounts Purse Advisories Loiterers Eye Contact Greeting Patrol Duties Room Entry Housekeeping Marijuana Service Animals Wheelchairs Or Other Mobility Devices Parties in a Room Underage Drinkers Domestic Fights Cooking and Other Unsafe Practices Door Ajar Welfare Check Privacy Unknown Guest Room Inventories Weapons Room Thefts Violent Crimes Restrooms The Lobby Lost and Found Administration Tracking Found Objects Valuables and Cash Storage Do the Math Disposition of Items Security Measures Search Stations Arrests Refuse Service Trespassing Last Resort Procedures Video Patrol Camera Placement Special Training Bike Patrol Escalators Spas and Pools Lifeguards Pool Rules Safety Equipment Hot Tubs Spa Treatments Chemical Hazards Pool Parties (Wet Clubs) Theft Valet Employee Theft Guest Accidents and Injuries Vehicle Damage Conventions, Meetings, and Banquets Event Type Specific Group Number of People and Demographics Alcohol BYOB Music Politics Admission Merchandise Security Dress and Prohibited Items Age Crowd Management Minor Events Security Plan Special Event Permits Outdoor Events Parking Cleanliness Lighting Access Control Security Patrol Parking Enforcement Casino Security Casino Controls Regulation Hierarchy Casino Patrol Detention Deployment Innovation Medical 6 Physical Security and Crime Prevention Through Environmental Design (CPTED) CPTED Crime Prevention Through Environmental Design, By Russell Kolins Exterior Physical Security Landscaping Lighting Put It All Together Physical Barriers Walls and Fences Conclusion 7 Emergency and Incident Response Major Emergencies Fire Alarm Directional Signage Means of Egress Doors Alarm Function False Alarms Bottom Line Fire Active Shooter Response Security Response Objective Physical Response Police Notification General Procedures Additional Details Panic Alarm Bomb Threat Medical Suicidal Lost Child Weather—Blizzards, Hurricanes, Rain/Flood, Winds Earthquake Power Failure Indoor Contaminant Release Outside Chemical Release Secondary Effects October 1, Las Vegas Mass Casualty Incident Recovery Mutual Aid Incident Response Medical Incidents Domestic Fights Suspicious Person Trespass Room Losses Value of Item Crimes in Rooms Proprietary Loss/Damage Room Disturbance Bed Bugs Major Incidents Guest-Room Attendants 8 Investigations Preliminary Investigations Initial Response Preparation Response Starting the Investigation Photos Witnesses Interview Evidence Drugs and Contraband Report Writing Format Narrative Corrections Attachments Next Steps Retention Report Writing Software Investigations Report Follow-Up Personnel Investigations Interview Victim Witnesses Non-witnesses Character Witness Suspect Employee Post-interview Conference Interrogation Resignation Versus Termination Cooperation Unions Translators Burden of Proof Criminal Investigation Private Versus Public Restitution Workers’ Compensation Investigation Guest Claims Triggers Statements Witnesses Analysis Metrics Data Sources More Data Is Better Analyzing the Data Slip and Falls Crime Analysis Location Crime Type Time Suspect Other Sorts Crime Triangle Suspect Victim Location Off-Property Incidents Reacting to the Data Special Operations Undercover Operations Outside Agencies Private Outside Agencies In-House Operations Integrity Checks The Preliminaries The Setup Now Some Warnings The Sting More Warnings Covert Cameras Bag Checks Drug Testing Random Random Testing Post-accident Cause Testing Abandoned Luggage Risk Assessment Back Track Internal Procedures Official Response Internal Crime Employee Crime Stats Internal Audit Security Audits Types of Audits Performing Audits Fraud Detection Accounting Payroll Scams Collusion Credit Card Fraud Identity Theft Charge-Offs Fake Vendors Cashiers Voids Returns Coupon Restaurants Receiving Outgoing Theft Receiving Theft False Orders and Return Thefts Lost Merchandise Housekeeping Security Background Checks 9 Executive Skills Finding Your Place Cooperation and Collaboration Executive Meetings Communication The Boss Your Staff Maintaining Morale Your Peers Networking Government Meetings Associations Local Trade Groups Nonprofit Groups Public/Private Groups Online Regional Training Regional Communication Mutual Aid Written Agreement Sharing of Resources Regional Disaster Planning Personal Growth Your Work Ethic Stress Time Management Delegation Visibility Respect Attitude Tactical Planning Budgeting Basics What Is It? Prior Year Process Full-Time Equivalent Wages Recurring Expenses Overtime Benefits Budget Submission Your Budget Capital Expenses Life Safety Saving Labor Security Envy The Pitch Security Revenue Restitution Parking Special Events Lost and Found Back-Charging Justifying Security Crime Rates Internal Crime Guest Comfort Level Terrorism Making Those Cuts Creative Scheduling Briefing Supervisors Spending Procedural Changes Patrol Areas Arrests/Reports 10 Nightclubs, Restaurants, and Bars Alcoholic Beverages Alcohol Guest Service Training Training Topics Appearance Shared Labor House Policies Age Requirements Identification Crowd Manager VIPs and Known Persons Tips Bottle Service Prohibited Activity Dress Code Prohibited Items Searches Weapons Drugs Date Drugs Violence Pre-violence Taking Action Ejections Occupancy Staffing Ratios Restrooms Emergency Exits Re-entry Hand Stamps ID Scanners Closing Duties Posts Line Control Door Host Floor Person Situations and Procedures Violence Ejections Intoxicated Persons Trespasses Use of Force Policy Emergency Procedures Person Down Fight (Two Or More Persons) Ejections Fire Alarm—Sirens and Strobes Smoke Or Fire Power Failure Earthquake Hurricane/Blizzard/Tornado Active Shooter/Shots Fired Restaurants Slips, Trips, and Falls Food Poisoning Allergies Now the Financial Stuff Walk-Out Credit Cards Bars Over-Pouring Over-Serving Over-Charging By Russell Kolins CPTED Concepts CPTED Basic Principles Natural Surveillance Access Management Territoriality Facility Maintenance Order Maintenance Activity Support It Starts With a Plan CPTED Checklist for Venues That Serve Alcohol—Bar Area Internal Layout Crowding Lighting Outdoor Drinking Areas CCTV Entrances and Exits Staff Retail Policies Shoplifting Catching Shoplifters Arrests Preventing Shoplifting Retail Staff Training Store Layout Cameras and Mirrors Antitheft Devices Organized Retail Crime (ORC) Credit Cards 11 Employee Awareness Culture Change Ownership Communication Awareness Security Awareness Housekeeping Drugs and Paraphernalia Parties Weapons Prostitution Safety Hazards Criminal Activity Front Desk Identity Theft Key Theft/Room Entry Night Auditor Vertical Security Hotel Operator Credit Card Vandalism Long Distance Call Purchasing Scam Behavioral Recognition Step One—Objective Step Two—Observe Step Three—Second Look Step Four—Challenge Social Engineering Front Desk Workplace Violence Type I—Criminal Acts Type II—Customer/Client/Patient Violence Type III—Worker-On-Worker Violence Type IV—Violence Stemming From a Personal Relationship History Conclusions Anger Workplace Violence Policy Developing the Program Related Policies Training Program Threat Management Team (TMT) Domestic Violence Conclusion Valet Parking Video Cameras Reducing Obstacles Back It In Background Check Height The Ticket Clearance Theft Claims Drunk Drivers Porte-cochère Concourse The Point Podium Office Keys Virus Virus Overview Airborne Ingested Poisons Contact Poisons Prevention Mitigation Norovirus Preventing Norovirus Water Supply Prohibited Items Microwaves and Other Appliances Coolers Pizza Coupons Trafficking/Prostitution End-User Pimp Solutions Front Desk Clerks Guest-Room Attendants Valet, Bell, and Concierge Online Enticement Child Sex Trafficking Child Pornography Prostitution Glossary (Caution: Explicit Language) Drug Use Marijuana Parties Unplanned Parties Sales Groups Squatters Sub-Letting Safety Objective Culture of Safety Safety Value Executive Team Coordinator Accountability Participation Efficiency Branding Program Compliance Awareness Safety Committee Departmental Inspections Training Communication Safety Newsletter Safety Wall Safety Suggestions Insurance Company Workers’ Comp Accidents Documentation Risk Management Restroom Logs Safety Sweeps Spill Stations Escalator Shutdown 12 Technology Guest Surveys Guest Satisfaction Employee Development Fresh Ideas Liability Fire Alarms Sensors Panel Communicator Types of Alarms Fire Sprinklers Metal Detectors Concerts Policy Placement Settings Bottles/Liquor Searches Wands Smoking; Re-Entry; In and Out Cell Phones Manpower Crowd Management Planning Communication Direction Gun Shot Detection Artificial Intelligence Anti-Terrorism X-Ray Luggage Bomb Dogs Data Security Data Investigations Employee Duress Tour Tracking Employee Lockers Issuance Key Control Video Cameras Analog and Digital Digital Lens Types Compression Speed Analytics Applications Facial Recognition Analytics in Real Life Deterrence Detection Elevator Camera Investigation Guest-Room Locks Elevator Keys Radios Report Writing Software License Plate Recognition Robots Armed Security Off-Duty Police Contract Security Proprietary Security Hiring Training Tasers Weapons Policies Conclusion Index
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