Help Your Boss: Help You Convert Conflict Into Opportunities

Cover
Table of Contents
Foreword
Acknowledgments
Introduction
	Who This Book Is For
	Chapter Summaries
	Acknowledging My Own Biases
	Plural Convention
	References to Popular Media
	Online Resources
1. Making Inevitable Conflict Productive
	Differing Agendas
	Why We Go to Work
	What Your Manager Wants
	Why Managers Are So Bad So Often
	Putting It All Together: Building a Relationship
2. Giving Good-Enough Answers
	Winning the Game of School
	Winning the Game of Business
	Giving Good-Enough Answers
	Putting It All Together: Good-Enough Answers
3. Creating Constructive Loyalty
	Trust Goes Both Ways
	The Critical Importance of Loyalty
	Failing to Establish Loyalty
	Your Manager Lives in Fear
	Building Constructive Loyalty
	Putting It All Together: Constructive Loyalty
4. Sending the Important Two Messages
	I Got This: Taking Responsibility
	I Got Your Back: We’re a Team
	Putting It All Together: The Two Messages
5. Winning the Prisoner\'s Dilemma
	A Frustrating, but Typical, Situation
	The Iterated Prisoner’s Dilemma
	The Tit-for-Tat Solution
	Applying TFT to the Employee/Manager Relationship
	Pushing Back Right Away
	Managers Who Refuse to Learn
	Evolutionary IPD
	Putting It All Together: Building the Relationship
6. Communicating More Effectively
	The Four Scales
	The Keirsey Temperament Sorter
	Putting It All Together: Communication Strategies
7. Managing the Chain of Command
	The Worst of Both Worlds
	How Not to Go Around Your Boss
	Providing Cover for the Boss
	Your Boss’s Boss
	Navigating the Matrix
	Putting It All Together: Following the Chain
8. Your Boss Is Not Your Friend
	The Dangers of Oversharing
	Maintaining Emotional Distance
	Offices in Popular Media
	My Friend Got Promoted
	Your Boss Is Not Your Enemy, Either
	Putting It All Together: Protecting Yourself
9. Dealing with Special Cases
	The Flat Organization
	Remote Work
	The Micromanager
	The Tragedy of Human Resources
	Older Employees and Younger Managers
	Truly Unethical Managers
	Putting It All Together: Special Cases
10. Managing Your Manager
	Push for Periodic Meetings
	Telling Malice from Stupidity
	Reflective Listening
	Telling Your Boss They’re Completely and Totally Wrong
	Putting It All Together: The Real Win
Bibliography