Healthcare Project Management

Title Page
Copyright Page
BRIEF TABLE OF CONTENTS
DETAILED TABLE OF CONTENTS
PREFACE
ACKNOWLEDGEMENTS
ABOUT THE AUTHORS
Dedication
Chapter 1 An Introduction to Project, Program, and Portfolio Management in Healthcare
Introduction
The Healthcare Project Management Context
Brief History Of The U.S. Healthcare Industry
Healthcare Costs
The Nature Of Healthcare Projects
Recent Trends In Healthcare
What is a Project?
Examples Of Public Health And Healthcare Projects
Project Attributes
Project Constraints
What is Project Management?
Project Stakeholders
Characteristic Of Healthcare Project Team Members
Project Management Process Groups And Knowledge Areas
Project Management Tools And Techniques
Project Success
Program And Project Portfolio Management
Programs
Project Portfolio Management
The Project Management Profession
Suggested Skills For Project, Program, And Portfolio Managers
PMI Talent Triangle And The Importance Of Leadership Skills
Project Management Certification
Ethics In Project Management
Project Management Careers
Project Management Software
Chapter Summary
Quick Quiz
Quick Quiz Answers
Discussion Questions
Exercises
Team Projects
Key Terms
End Notes
Chapter 2 Project, Program, and Portfolio Selection
A Systems View Of Healthcare Project Management
A Systems Approach
The Three-Sphere Model For Systems Management
Aligning Projects With Mission And Business Strategy
Mission
Strategic Planning
SWOT Analysis
Traditional And Agile Approaches To Project Planning
Traditional Project Planning Process
Agile Approach To Project Planning
Methods For Selecting Projects
Focusing On Mission And Broad Organizational Needs
Performing Financial Projections
Net Present Value Analysis
Return On Investment
Payback Analysis
Using A Weighted Scoring Model
Implementing A Balanced Scorecard
Addressing Problems, Opportunities, And Directives
Project Time Frame
Project Priority
Program Selection
Focusing On Coordination And Benefits
Approaches To Creating Programs
Project Portfolio Selection
Sample Approach For Creating A Project Portfolio
Five Levels Of Project Portfolio Management
Chapter Summary
Quick Quiz
Quick Quiz Answers
Discussion Questions
Exercises
Team Projects
Key Terms
End Notes
Chapter 3 Initiating Projects
Project Management Process Groups
Project Life Cycle
Mapping The Process Groups To The Knowledge Areas
Developing A Project Management Methodology
Agile Project Management
The Importance Of Top Management Commitment
The Need For Organizational Standards
Pre-Initiating And Initiating The VAPR Project
Pre-Initiating Processes And Outputs
Breaking A Project Into Phases
Preparing A Business Case
Sample Business Case
Initiating Processes And Outputs
Identifying Stakeholders
Sample Stakeholder Register And Stakeholder Analysis
Creating A Project Charter And Assumption Log
Contents Of A Project Charter
Sample Project Charter
Contents Of An Assumption Log
Sample Assumption Log
Holding A Project Kick-Off Meeting
Sample Kick-Off Meeting Agenda
Chapter Summary
Quick Quiz
Quick Quiz Answers
Discussion Questions
Exercises
Team Projects
Key Terms
End Notes
Chapter 4 Planning Projects, Part 1 (Project Integration and Scope Management)
Project Planning Should Guide Project Execution
Summary Of Planning Processes And Outputs For Integration And Scope
Project Integration Management
Project Management Plans
Sample Project Management Plan
Project Scope Management
Planning Scope Management
Sample Requirements Management Plan
Collecting Requirements
Sample Requirements Traceability Matrix
Defining Scope
Sample Scope Statement
Creating The Work Breakdown Structure
Example WBSs
Approaches To Developing Work Breakdown Structures
Using Guidelines Or Templates
The Analogy Approach
The Top-Down Approach
The Bottom-Up Approach
Mind Mapping
Sample WBS
Creating The WBS Dictionary
Sample WBS Dictionary Entry
Chapter Summary
Quick Quiz
Quick Quiz Answers
Discussion Questions
Exercises
Team Projects
Key Terms
End Notes
Chapter 5 Planning Projects, Part 2 (Project Time and Cost Management)
Introduction
Summary Of Planning Processes And Outputs
Project Schedule Management
Planning Schedule Management
Defining Activities
Creating The Activity List And Attributes
Sample Activity List And Attributes
Activity List And Attributes
Creating A Milestone List
Sample Milestone List
Sequencing Activities
Project Schedule Network Diagrams
Estimating Activity Duration
Sample Activity Duration Estimates
Developing The Project Schedule
Critical Path Analysis
Calculating The Critical Path
Growing Grass Can Be On The Critical Path
Using Critical Path Analysis To Make Schedule Trade-Offs
Importance Of Updating Critical Path Data
Critical Chain Scheduling
Sample Project Schedule
Sample Project Calendar
Project Cost Management
Planning Cost Management
Estimating Costs
Cost Estimation Tools And Techniques
Sample Cost Estimate
Cost Budgeting
Sample Cost Baseline
Chapter Summary
Quick Quiz
Quick Quiz Answers
Discussion Questions
Exercises
Team Projects
Key Terms
End Notes
Chapter 6 Planning Projects, Part 3 (Project Quality, Human Resource, Communications, Stakeholder, Risk, and Procurement Management)
Introduction
Summary Of Planning Processes And Outputs
Project Quality Management
Planning Quality Management
Sample Quality Management Plan
Quality Metrics
Sample Project Dashboard And Quality Metrics Description
Project Human Resource Management
Project Organizational Charts
Sample Project Organizational Chart
Responsibility Assignment Matrices
Sample Responsibility Assignment Matrix
Resource Histograms
Sample Resource Histogram
Staffing Management Plans
Sample Staffing Management Plan
Team Charter
Sample Team Charter
Estimating Activity Resources
Sample Activity Resource Requirements
VAPR Resource Requirements
Project Communications Management
Communications Management Plans
Sample Communications Management Plan
Project Web Sites
Sample Project Web Site
Project Stakeholder Management
Stakeholder Engagement Plans
Project Risk Management
Planning Risk Management
Sample Risk Management Plan
Identifying Risks
Performing Qualitative Risk Analysis
Sample Probability/ Impact Matrix
Performing Quantitative Risk Analysis
Planning Risk Responses
Risk Registers
Sample Risk Register
Risk-Related Contract Decisions
Sample Risk-Related Contract Decisions
Project Procurement Management
Make-Or-Buy Decisions
Sample Make-Or-Buy Decision
Procurement Management Plans
Types Of Contracts
Sample Procurement Management Plan
Bid Documents: Requests For Information, Proposals, Or Quotes
Sample Request For Proposal
Procurement Statements Of Work
Sample Procurement Statement Of Work
Source Selection Criteria And The Supplier Evaluation Matrices
Sample Supplier Evaluation Matrix
Chapter Summary
Quick Quiz
Quick Quiz Answers
Discussion Questions
Exercises
Team Projects
Key Terms
End Notes
Chapter 7 Executing Projects
Introduction
Summary Of Executing Processes And Outputs
Project Integration Management
Deliverables
Sample Deliverables
Work Performance Data
Issue Logs
Sample Issue Log
Change Requests
Sample Change Request
Implemented Solutions To Problems
Sample Implemented Solutions To Problems
Issues With Competence And Motivation
Poor Conflict Management
Managing Project Knowledge
Lessons Learned Register
Sample Lessons Learned Register
Managing Quality
Quality Assurance Techniques
Sample Quality Assurance Technique: Cause And Effect Diagram
Project Human Resource Management
Motivation
Maslow’s Hierarchy Of Needs
Herzberg’s Motivation-Hygiene Theory
Mcclelland’s Acquired-Needs Theory
Mcgregor’s Theory X And Theory Y
Thamhain And Wilemon’s Influence Bases
Covey’s Effectiveness Research
Acquiring Resources
Resource Loading And Leveling
Sample Project Team Assignments
Developing The Project Team And Assessing Team Performance
Training
Team-Building Activities
Reward And Recognition Systems
Sample Team Performance Assessment
Managing The Project Team
General Advice On Managing Teams
Project Communications Management
Important Project Communications Concepts
Formal And Informal Communications
Nonverbal Communications
Using The Appropriate Communications Medium
Understanding Individual And Group Communication Needs
The Impact Of Team Size On Project Communications
Project Communications And Updating Business Processes
Sample Updates To Business Processes
Project Stakeholder Management
Managing Stakeholder Engagement
Project Risk Management
Implementing Risk Responses
Project Procurement Management
Conducting Procurements
Sample Qualified Seller List
Sample Agreement Or Contract
Chapter Summary
Quick Quiz
Quick Quiz Answers
Discussion Questions
Exercises
Team Projects
Key Terms
End Notes
Chapter 8 Monitoring and Controlling Projects
Introduction
Summary Of Monitoring And Controlling Processes And Outputs
Project Integration Management
Monitoring And Controlling Project Work
Forecasting With Earned Value Management
Sample Forecast Using An Earned Value Chart
Performance Reports
Sample Performance Report
Integrated Change Control
Project Scope Management
Validating Scope
Sample Of Accepted And Unaccepted Deliverables
Controlling Scope
Project Time Management
Sample Work Performance Information
Project Cost Management
Project Quality Management
Sample Quality-Control Tools
Project Resource Management
Project Communications Management
Project Stakeholder Management
Project Risk Management
Sample Risk Register Updates
Project Procurement Management
Sample Written Notice Of A Closed Contract
Chapter Summary
Quick Quiz
Quick Quiz Answers
Discussion Questions
Exercises
Team Projects
Key Terms
End Notes
Chapter 9 Closing Projects
Introduction
Summary Of Closing Outputs
Project Integration Management
Sample Customer Acceptance/Project Completion Form
Sample Final Report
Sample Transition Document
Sample Lessons-Learned Report
Project Close-Out Meeting And Knowledge Transfer
Advice On Closing Projects
Chapter Summary
Quick Quiz Answers
Discussion Questions
Exercises
Team Projects
Key Terms
End Notes
Chapter 10 Best Practices in Project Management
Introduction
Defining Project Management Best Practices
The Project Management Institute’s Definition Of Best Practices
Ultimate Business Library Best Practices
Healthcare Community Of Practice Best Practices
Best Practices Of Individual Project Managers
Project Management Maturity
Capability Maturity Model Integration
Project Management Maturity Models
Research On Project Management Maturity
PMI’s Pulse Of The Profession® Reports
PM Solutions Research
Ibbs’ The Value Of Project Management Research
Thomas And Mullaly Research On Project Management Value
Crawford And Cook-Davies Study On Best Industry Outcomes
Pricewaterhousecoopers’ Study On Boosting Business Performance
Summary Of Best Practices Mentioned In This Text
Final Advice On Project Management
Chapter Summary
Quick Quiz
Quick Quiz Answers
Discussion Questions
Exercises
Team Projects
Key Terms
End Notes
Appendix A Brief Guide to Microsoft Project Professional 2016
Introduction
Project Management Software
Basic Features Of Project Management Software
What’s New In Project Professional 2016
Using Project Professional 2016
Before You Begin
Using The 60-Day Trial Of Project Professional 2016:
Overview Of Project Professional 2016
Getting Started And Finding Help
Understanding The Main Screen Elements
Exploring Project Professional 2016 Using A Template File
Project Professional 2016 Views
Project Professional 2016 Reports
Project Professional 2016 Filters
Creating A New File And Entering Tasks In A Work Breakdown Structure
Creating A New Project File
Creating A Work Breakdown Structure Hierarchy
Creating Summary Tasks
Numbering Tasks
Saving Project Files Without A Baseline
Developing The Schedule
Calendars
Entering Task Durations
Manual And Automatic Scheduling
Duration Units And Guidelines For Entering Durations
Entering Task Durations
Establishing Task Dependencies
Gantt Charts, Network Diagrams, And Critical Path Analysis
Project Cost And Resource Management
Entering Fixed And Variable Cost Estimates
Entering Fixed Costs In The Cost Table
Entering Resource Information And Cost Estimates
Using The Team Planner Feature
Entering Baseline Plans, Actual Costs, And Actual Times
Viewing Earned Value Management Data
Integrating Project Professional 2016 With Other Applications And Apps For Office
Copying Information Between Applications
Creating Hyperlinks To Other Files
Using Project Professional 2016 Apps
Synching With Project Server And Project Online
Discussion Questions
Exercises
End Notes
Glossary