Health Services Management: Readings, Cases, and Commentary, 9th Edition

Contents......Page 8
Preface To The Ninth Edition......Page 14
A Short History Of The Case Method Of Teaching......Page 16
Learning Through The Case Method......Page 24
How To Retrieve Journal Articles From The Internet - a Guide For Students......Page 26
Overview......Page 28
Part I The Role Of The Manager......Page 42
Commentary......Page 44
The Readings......Page 48
The Cases......Page 76
Case A - A New Faculty Practice Administratorfor The Department Of Medicine......Page 78
Case B - The Associate Director And The Controllers......Page 91
Case C - Now What?......Page 99
Short Case 1 - Nowhere Job......Page 109
Short Case 2 - Manager Morale At Uptown Hospital......Page 110
Short Case 3 - A Sure Thing......Page 113
Short Case 4 - The First Day......Page 116
Short Case 5 - Mid-career Change......Page 117
Part II Control......Page 120
Commentary......Page 122
Taming The Measurement Monster......Page 130
The Cases......Page 148
Case D - An Information Technology Implementation Challenge......Page 149
Case E - Improving Financial Performance in The Orthopedic Unit......Page 157
Case F - Evidence-based Quality Management in A Home Health Organization......Page 165
Short Case 6 - CQI At Suburban Hospital......Page 179
Short Case 7 - ED At Queens Hospital Center......Page 180
Short Case 8 - Sparks Medical Center And the Board Of Trustees......Page 181
Short Case 9 - Pay For Performance: Hypertension......Page 182
Short Case 10 - Financial Reporting To The Board......Page 184
Short Case 11 - A Purchasing Decision......Page 188
Part III
 Organaizational Design......Page 190
Commentary......Page 192
Convenient Care Clinics: Opposition, Opportunity, And The Path To Health System Integration......Page 200
The Cases......Page 214
Case G - Improving Organizational Development In Health Services......Page 216
Case H - The Future Of Disease Management at Superior Medical Group......Page 224
Case I - Selling An Evidence-based Design for Waterford Hospital......Page 235
Short Case 12 - A Proposal For The Restructuring of Wise Medical Center......Page 243
Short Case 13 - A Hospitalist Program For Plateau University Hospital......Page 245
Short Case 14 - Integrating Rehabilitation Services Into the Visiting Nurse Service Of America......Page 248
Short Case 15 - Matrix Or Mess?......Page 251
Part IV Professional Integration......Page 254
Commentary......Page 256
The Tectonic Plates Are Shifting:cultural Change Vs. Mural Dyslexia......Page 260
The Revolution In Hospital Management......Page 280
The Cases......Page 302
Case J - Physician Leadership: Metrohealth System Of Cleveland......Page 306
Case K - Managing Relationships: Taking Care Of Your Nurses......Page 328
Short Case 18 - Doctors And A New Medical Day Care Program For The Terminally Ill......Page 333
Short Case 20 - Building The Office Of The Medical Director......Page 334
Part V Adaptation......Page 336
Commentary......Page 338
Strategic Cycling Revisited......Page 340
The Cases......Page 358
Case L - The Visiting Nurse Association Of Cleveland......Page 359
Case M - The Piney Woods Hospital Emergency Department......Page 370
Case N - An Investment Decision At Central Med Health System......Page 381
Short Case 21 - New Chief Of Ob-Gyn: The Next Three Years......Page 387
Short Case 22 To Sell Or Not To Sell......Page 388
Short Case 23 - A New Look?......Page 389
Short Case 24 - Disparities In Care At Southern Regional Health System......Page 392
Short Case 25 - Annual Performance Evaluation: Can You Coach Kindness?......Page 393
Part VI Accountability......Page 396
Commentary......Page 398
Transparency—“Deal Or No Deal?”......Page 404
The Cases......Page 418
Case O - Letter To The CEO......Page 421
Case P - Whose Hospital?......Page 428
Case Q - What Happens When Patients Cannot Pay?......Page 446
Short Case 26 - The Conflicted HMO Manager......Page 449
Short Case 27 - The Great Mosaic: Multiculturalism At Seaview Nursing Home......Page 450
Short Case 28 - No Parity In Behavioral Health Coverage......Page 451
Short Case 29 - Ergonomics In Practice......Page 452
Short Case 30 - What’s In A Name?......Page 454
Short Case 31 - Patient Satisfaction In An Inner-city Hospital......Page 456
Reading List Of Books For Healthcare Managers......Page 460
Index......Page 462
About The Editors......Page 480
About The Contributors......Page 482