Harnessing Digital Disruption: How Companies Win with Design Thinking, Agile, and Lean Startup

Cover
Half Title
Title Page
Copyright Page
Contents
Preface
About the Authors
Asia Pacific Bank’s Organization Chart (Main Characters)
1 The Elephant and the Greyhounds: Asia Pacific Bank is slow, unreliable, and expensive …
2 Mapping Client Journeys to Grasp the Real Situation: Learning to think ‘outside-in’
3 Understanding Our Blockers: Problems are gold
4 Finding True North with Our Digital Strategy Compass: What’s our aspiration and winning logic?
5 Fostering Innovation in a Risk-Averse Culture: What’s the journey like and where do we start?
6 Embracing New Ways of Working: Hackers, Hipsters and Hustlers working together – setting up Asia Pacific Bank’s innovation platform
7 Launching Our First Wave Innovation Projects: Core business improvement: Bringing tech and operations together
8 Launching Our Second Wave Innovation Projects: End-to-end flow and a commercial pilot. Can we create entirely new digital products?
9 Year-End Review at Asia Pacific Bank: The empire strikes back
10 How Do We Accelerate Our Digital Transformation?: Everybody wants to go to heaven, but nobody wants to die
11 New Digital Ventures: What have we achieved, what have we learned and what’s next?
Appendix A - Singapore Places Featured in Harnessing Digital Disruption
Appendix B - List of Figures
Acknowledgments
Index