Handbook of Public Information Systems, Second Edition (Public Administration and Public Policy)

Front cover......Page 1
CONTENTS......Page 10
PREFACE......Page 14
EDITOR......Page 16
CONTRIBUTORS......Page 18
1 PUBLIC INFORMATION SYSTEMS IN THE 21ST CENTURY......Page 24
I. ORGANIZATIONAL RESEARCH......Page 25
II. POLICY ISSUES......Page 26
III. CASE STUDIES......Page 27
IV. APPLICATIONS......Page 28
V. E-GOVERNMENT......Page 29
VI. CONCLUSION......Page 31
ABSTRACT......Page 32
II. THE GROWTH OF IT IN THE PUBLIC SECTOR......Page 33
III. METHODOLOGY AND DATA COLLECTION......Page 37
IV. CONCLUSION......Page 45
REFERENCES......Page 46
ABSTRACT......Page 48
4 USING STRATEGIC INFORMATION SYSTEMS TO IMPROVE CONTRACTED SERVICES AND ASSESS PRIVATIZATION OPTIONS......Page 64
II. ORGANIZATIONAL NETWORKS AND ORGANIZATIONAL MANAGEMENT......Page 65
III. MEASURES OF PERFORMANCE......Page 70
IV. CASE STUDIES OF EFFORTS TO UTILIZE PERFORMANCE MEASUREMENT SYSTEMS TO MANAGE CONTRACTED OPERATIONS......Page 72
REFERENCES......Page 78
ABSTRACT......Page 80
I. INTRODUCTION......Page 81
II. PREVIOUS RESEARCH ON INTERORGANIZATIONAL INFORMATION SHARING IN GOVERNMENT......Page 82
III. METHODOLOGY......Page 84
IV. FINDINGS......Page 85
V. A FRAMEWORK FOR STUDYING SHARING RELATIONSHIPS......Page 96
VI. CONCLUSION......Page 98
REFERENCES......Page 100
ABSTRACT......Page 104
II. TOWARD A NEW PUBLIC MANAGEMENT......Page 105
III. ELECTRONIC GOVERNMENT PROGRAMS......Page 107
IV. DIGITAL GOVERNMENT INITIATIVES AND CHANGE PROCESSES......Page 108
REFERENCES......Page 111
ABSTRACT......Page 114
II. ESCALATING AND DE-ESCALATING COMMITMENT TO FAILURE......Page 115
III. THE THREAT OF REESCALATING COMMITMENT IN A LARGE-SCALE CONTEXT......Page 120
IV. REESCALATING COMMITMENT AND REPEATED FAILURE — AN EXAMPLE......Page 121
V. PRACTICAL IMPLICATIONS OF ESCALATING AND DE-ESCALATING COMMITMENT......Page 123
VI. CONCLUSION......Page 124
REFERENCES......Page 125
8 REVISITING VIRTUAL LOCALS AND COSMOPOLITANS ‘‘IN AND AS’’ ELECTRONIC GOVERNANCE: A COMPARATIVE ANALYSIS OF THE SOCIAL PRODUCTION OF AN ACADEMIC COMMUNITY......Page 128
I. INTRODUCTION......Page 129
II. BACKGROUND......Page 130
III. METHOD......Page 135
IV. RESULTS AND DISCUSSION......Page 138
REFERENCES......Page 144
ABSTRACT......Page 148
I. INTRODUCTION......Page 149
II. REVIEW OF LITERATURE......Page 150
III. FRAMEWORK......Page 156
IV. CONCLUSION......Page 160
REFERENCES......Page 161
I. INTRODUCTION......Page 164
II. PAPERWORK REDUCTION......Page 165
III. PUBLIC VS. PRIVATE INFORMATION SYSTEMS......Page 166
IV. DATA-SHARING RESEARCH......Page 168
V. DATA-SHARING INITIATIVES......Page 170
VI. CONCLUSION......Page 172
REFERENCES......Page 173
11 GOVERNANCE IN THE ERA OF THE WORLD WIDE WEB: AN ASSESSMENT OF ORGANIZATIONAL OPENNESS AND GOVERNMENT EFFECTIVENESS, 1997 TO 2001......Page 176
I. INTRODUCTION......Page 177
II. OPENNESS AS AN ADMINISTRATIVE ATTRIBUTE......Page 178
IV. MEASURING OPENNESS: THE WAES METHODOLOGY......Page 179
VI. TRANSPARENCY, INTERACTIVITY, AND OPENNESS TRENDS WORLDWIDE......Page 183
VII. OPENNESS AND GOVERNMENT PERFORMANCE......Page 184
VIII. MODEL ESTIMATION......Page 188
REFERENCES......Page 190
12 SOCIAL STRATIFICATION AND THE DIGITAL DIVIDE*......Page 194
II. ACCESS TO INFORMATION TECHNOLOGY......Page 195
III. THE DIGITAL DIVIDE......Page 196
IV. RESEARCH DESIGN......Page 198
V. RESULTS......Page 200
VI. CONCLUSION......Page 203
REFERENCES......Page 204
13 INTELLECTUAL PROPERTY FOR PUBLIC MANAGERS......Page 206
II. A BIT OF HISTORY......Page 207
III. TYPES OF INTELLECTUAL PROPERTY......Page 209
IV. FEDERALLY PURCHASED INTELLECTUAL PROPERTY......Page 211
VII. STATE-PURCHASED IP......Page 213
IX. VIOLATIONS BY STATE EMPLOYEES......Page 214
XI. FAIR USE AND THE BOUNDS OF PROTECTION GENERALLY......Page 215
XII. FURTHER READING......Page 221
XIII. SUMMARY CHART......Page 222
14 CYBERSECURITY CONSIDERATIONS FOR INFORMATION SYSTEMS......Page 224
I. INTRODUCTION......Page 225
II. COMPUTER MISUSE: THREATS AND VULNERABILITIES......Page 227
III. AN ALTERNATIVE......Page 229
IV. SECURITY POLICY......Page 230
V. SECURE SYSTEM CONSTRUCTION......Page 232
VI. COST OF SECURITY......Page 236
REFERENCES......Page 237
I. WAR, SURPRISE, AND MILITARIES......Page 240
II. TWENTY YEARS OF TRANSITION TO THE INFORMATION AND TERRORISM AGE......Page 242
III. GLOBAL DIFFUSION OF THE U.S. MODEL OF IT-ENABLED MILITARY......Page 247
IV. THE GOLD STANDARD MILITARY AIMS HIGHER......Page 250
V. IT AND THE U.S. ARMY’S FUTURE PLANS......Page 251
VI. A NEW KIND OF MILITARY IN THE WEBBED WORLD......Page 252
REFERENCES......Page 254
ABSTRACT......Page 258
I. INTRODUCTION......Page 259
II. THE INSTITUTIONAL CONTEXT......Page 260
IV. AGENCY PERSPECTIVES ON THE RULEMAKING PROCESS......Page 261
V. INTEREST GROUP PERSPECTIVES ON THE RULEMAKING PROCESS......Page 264
VI. COMPARATIVE ANALYSIS......Page 266
VII. CONCLUSIONS AND SOME EXTENSIONS......Page 268
REFERENCES......Page 271
ABSTRACT......Page 276
I. INTRODUCTION......Page 277
II. INFORMATION, COMMUNICATION, AND PARTICIPATION......Page 278
III. COMPONENTS OF AN ELECTRONIC DEMOCRACY......Page 290
IV. CONCLUSION......Page 297
REFERENCES......Page 299
ABSTRACT......Page 302
II. METHODS......Page 303
III. LITERATURE......Page 304
IV. FINDINGS AND DISCUSSION......Page 310
V. SUMMARY AND RECOMMENDATIONS......Page 315
REFERENCES......Page 318
19 TAKING ADVANTAGE OF THE INFORMATION AGE: WHICH COUNTRIES BENEFIT?*......Page 320
I. INTRODUCTION......Page 321
III. COMPUTERIZATION IN 1993: HYPOTHESES AND FINDINGS......Page 324
IV. INTERNET USE IN 2001: HYPOTHESES AND FINDINGS......Page 330
V. A NOTE ON CAUSAL ORDER......Page 333
VI. CONCLUSIONS......Page 334
REFERENCES......Page 336
I. INTRODUCTION......Page 342
II. LITERATURE REVIEW......Page 343
III. RESEARCH OBJECTIVE AND HYPOTHESES......Page 344
IV. CASE SELECTION, DATA COLLECTION, AND OPERATIONALIZATION......Page 345
V. ANALYSIS......Page 346
VI. CONCLUSION......Page 353
REFERENCES......Page 354
ABSTRACT......Page 356
II. THE STATE OF FLORIDA: A FALLEN LEADER THROUGH POLITICAL TRANSITION......Page 357
III. FLORIDA’S E-GOVERNMENT MANAGEMENT HISTORY......Page 358
IV. REFLECTIONS ON E-GOVERNMENT MANAGEMENT: SAME OLD ISSUES WITH A NEW TECHNOLOGY......Page 365
V. LESSONS LEARNED FROM FLORIDA: SUMMARY AND CONCLUSIONS......Page 370
REFERENCES......Page 371
ABSTRACT......Page 374
I. INTRODUCTION......Page 375
II. THEORETICAL FRAMEWORK......Page 377
III. HYPOTHESES......Page 379
IV. METHODOLOGY......Page 380
V. FINDINGS......Page 381
VI. CONCLUSION......Page 386
REFERENCES......Page 388
23 THE VIRTUAL VALUE CHAIN AND E-GOVERNMENT PARTNERSHIP: NONMONETARY AGREEMENTS IN THE IRS E-FILE PROGRAM......Page 390
I. INTRODUCTION......Page 391
II. VIRTUAL VALUE CHAIN LITERATURE......Page 392
III. E-GOVERNMENT LITERATURE......Page 395
V. DIMENSIONS OF PUBLIC–PRIVATE PARTNERSHIP IN THE IRS E-FILE PROGRAM......Page 396
VI. A NEW MODEL FOR COLLABORATION......Page 401
VII. THE VALUE CHAIN REVISITED......Page 405
REFERENCES......Page 406
ABSTRACT......Page 412
II. TRAINING TODAY......Page 413
III. USING THE COMPUTER AS A TOOL TO ENHANCE LEARNING......Page 414
IV. DEVELOPING ONLINE TRAINING COURSES......Page 422
REFERENCES......Page 425
ABSTRACT......Page 428
I. INTRODUCTION......Page 429
II. BIG BUCKS, HIGH RISKS......Page 430
III. UNDERSTANDING IT ACQUISITION RISKS......Page 431
IV. MITIGATING SOFTWARE ACQUISITION RISKS......Page 433
V. THE OUTSOURCING WAVE......Page 434
VI. THE PROS AND CONS OF OUTSOURCING......Page 436
VII. SOME PRACTICAL ADVICE ON OUTSOURCING......Page 440
REFERENCES......Page 444
Author Queries......Page 447
26 MANAGEMENT INFORMATION SYSTEMS AND AN INTERDISCIPLINARY BUDGET MODEL......Page 448
I. INTRODUCTION......Page 449
II. SOME ASPECTS OF INFORMATION SYSTEMS......Page 451
III. THE BUDGET MODEL......Page 454
IV. AN ILLUSTRATION OF A DUTCH BUDGET MODEL OF PAVEMENT......Page 472
V. SOME FINAL CONCLUSIONS......Page 480
REFERENCES......Page 481
ABSTRACT......Page 484
II. THE KEY QUESTION......Page 485
III. ECONOMICS-BASED BUDGET REFORMS......Page 487
IV. AN EXAMPLE OF A CONTEMPORARY PERFORMANCE BUDGETING SYSTEM: LOUISIANA......Page 500
V. SOFTWARE TOOLS......Page 503
VI. CONCLUSIONS......Page 505
REFERENCES......Page 506
ABSTRACT......Page 510
II. TERMS......Page 511
III. MIS APPLIED IN PFM......Page 512
V. PRIVATE-SECTOR ADOPTION OF MIS IN FINANCIAL MANAGEMENT......Page 515
REFERENCES......Page 524
ABSTRACT......Page 526
I. DECISION-MAKING AND STATISTICAL SOFTWARE......Page 527
II. MANAGERIAL ACTIVITIES......Page 528
III. STATISTICS AND DECISION-MAKING......Page 529
IV. GUIDELINES FOR THE USE OF STATISTICAL PACKAGES......Page 530
V. SIGNIFICANCE LEVELS......Page 532
VI. APPLICATIONS OF STATISTICAL SOFTWARE PROGRAMS......Page 535
VII. ADVANTAGES OF STATISTICAL SOFTWARE OVER SPREADSHEETS......Page 536
REFERENCES......Page 537
30 ENACTING VIRTUAL FORMS OF WORK AND COMMUNITY: MULTIWAVE RESEARCH FINDINGS ACROSS INDIVIDUAL, ORGANIZATIONAL, AND LOCAL COMMUNITY SETTINGS......Page 542
I. INTRODUCTION......Page 543
II. METHODOLOGY......Page 550
III. FINDINGS......Page 552
IV. DISCUSSION......Page 559
V. RESEARCH DIRECTIONS......Page 561
ACKNOWLEDGMENTS......Page 562
REFERENCES......Page 563
ABSTRACT......Page 566
II. DATA SETS......Page 567
III. DO U.S. CITIES HAVE A WEBSITE AND HOW UP TO DATE IS IT?......Page 569
IV. WHAT IS ON THE WEBSITE?......Page 570
V. ONLINE TRANSACTION FEATURES......Page 575
REFERENCES......Page 576
ABSTRACT......Page 580
I. INTRODUCTION......Page 581
II. ONLINE ACCESS AND REQUESTS FOR CONGRESSIONAL CASEWORK......Page 582
III. EFFECTS ON THE PROCESS OF CONGRESSIONAL OVERSIGHT......Page 584
IV. MICROMANAGEMENT......Page 586
V. IMPLICATIONS AND CONCLUSIONS......Page 587
REFERENCES......Page 589
I. INTRODUCTION......Page 590
II. THE LEGAL PRINCIPLE OF OPEN JUDICIAL RECORDS......Page 592
III. ELECTRONIC ACCESS POLICIES......Page 594
IV. CONCLUSION......Page 600
ABSTRACT......Page 602
I. INTRODUCTION......Page 603
II. TECHNOLOGICAL AND INSTITUTIONAL APPROACHES TO PARTICIPATION......Page 604
III. ENS IN A HISTORICAL PERSPECTIVE......Page 608
IV. ENS AS A TECHNOLOGICAL AND INSTITUTIONAL INNOVATION......Page 615
REFERENCES......Page 617
ABSTRACT......Page 620
I. INTRODUCTION......Page 621
II. LAWS FOR PERFORMANCE-BASED MANAGEMENT AND ACCOUNTABILITY......Page 622
III. PERFORMANCE-BASED LAWS REQUIRE SPECIFIC REPORTS......Page 624
IV. SECURITY WEAKNESSES IDENTIFIED IN FEDERAL IT PERFORMANCE REPORTS......Page 632
V. SOME OBSERVATIONS ABOUT WHAT TO INCLUDE IN FUTURE IT PERFORMANCE REPORTS......Page 634
REFERENCES......Page 635
I. E-GOVERNMENT OVERVIEW......Page 636
II. THEORETICAL CONSTRUCTS......Page 637
III. E-GOVERNMENT TYPOLOGY......Page 639
V. THEORETICAL JUSTIFICATION FOR HYPOTHESES......Page 642
VII. FINDINGS......Page 643
VIII. CORRELATIONS......Page 644
IX. MULTIPLE REGRESSION......Page 647
XI. CONCLUSION......Page 649
REFERENCES......Page 650
I. INTRODUCTION......Page 652
II. RESEARCH QUESTIONS AND METHODOLOGY......Page 653
III. INCLUSIVE CONSULTATION OR ‘‘THE USUAL SUSPECTS’’......Page 654
IV. CREATING AND CONNECTING ONLINE NETWORKS......Page 656
V. REPRESENTATIVE–REPRESENTED INTERACTION......Page 657
VI. EVIDENTIAL QUALITY......Page 659
VII. CONCLUSIONS FROM THE CASE STUDIES......Page 660
VIII. TOWARD AN E-PARLIAMENT......Page 661
REFERENCES......Page 663
ABSTRACT......Page 664
I. INTRODUCTION — PERSPECTIVES ON ELECTRONIC GOVERNMENT......Page 665
II. EUROPEAN E-GOV ORIGINS......Page 666
III. RESEARCH METHOD — THEORETICAL FRAMEWORK......Page 668
IV. CONCLUSION......Page 678
REFERENCES......Page 680
ABSTRACT......Page 686
I. INTRODUCTION......Page 687
II. DEMOCRATIZATION/EMPOWERMENT THEORY......Page 688
III. CRITICAL THEORY......Page 692
IV. SOCIOTECHNICAL SYSTEMS THEORY......Page 696
V. GLOBAL INTEGRATION THEORY......Page 700
VI. CONCLUSION......Page 703
REFERENCES......Page 704
INDEX......Page 710
Back cover......Page 717